CVs Concerning Delivery Processes
On this page you'll find a few examples of these CVs:
- Highest Salesman - Harbor Distributor
- EPA Certified for Refrigeration Work CV
- Operations Supervisor
- Incident Manager CV
- Office Manager
- Insurance Sales Producer
- Maintenance Supervisor
- Production Worker - Healthcare Assistant
- Brand Development Manager
- Process Manager for Insurance
- Account Executive - Account Management
- Construction Laborer CV
- Staff Attorney
- Experienced IT Manager - Project Manager
- IT Program Manager
- Senior IT Consultant
Highest Salesman - Harbor Distributor
Authorized to work in the US for any employer
Work Experience
Highest salesman
Harbor Distributor
November 2008 to Present
Helped set up a routing and loading program for dispatching and warehouse personnel for all distribution centers in the US owned by company to one distribution center. (Beverage industry)
Driver of the year for two years
Draft Line Cleaner
Kleen Klear Draft Services
2006 to 2008
Responsible for maintaining and cleaning draft lines, faucets and tapping devices in assign accts in a assigned territory.
Also skilled in developing and maintaining customer/clientele relations.
Delivery Driver, Dispatcher
Harbor Distributor
Anaheim, CA
1999 to 2006
Anaheim, Ca
Delivery Driver, Dispatcher
Duties included delivering, rotating and maintaining all companies sections in all accounts and keeping good communication with account receivers, dept.managers, driver supervisor and dispatcher.
All safety rules and regulations implemented by company guidelines and DOT.
Dispatcher duties routing and loading (diagram) of company trucks for warehouse and driver deliveries for next day delivering.
Delivery/Driver Sales, Salesman
Coors Distributor
Anaheim, CA
1977 to 1999
Anaheim, Ca
Delivery/Driver Sales, Salesman
Responsible for sales, distribution and marketing in all company accounts in a assigned territory by developing and maintaining accounts through customer service and follow-up leads.
Store and Warehouse Manager
Tuxedo Junction and Bridal Affair
Garden Grove, CA
1975 to 1977
Store duties included involvement in all phases of sales, rental, customer service and all accounts payable/receivable in the formal wear and bridal business.
Oversees merchandizing and displaying procedures in retail stores
Involvement in setting up weddings and proms and all paperwork from measuring to altering.
Warehouse duties included cleaning, pressing, and restocking product to its assigned place in the warehouse also tagging, altering, and making sure finished product is in good condition and ready to be delivered to its retail outlet for distribution.
Making sure warehouse and equipment is clean and working for the following weeks orders
AWARDS RECEIVED
Coors Distributor
Salesman of the month (May 1987)
Took a route -3 percent down to +15 percent up in LA county
Education
Defensive Drivers School - Anaheim, CA
1999
Commercial Drivers School - Anaheim, CA
1978
Alpha Beta Cashier School - Brea, CA
1972
Additional Information
A combination of expertise and specialized training have resulted in expertise in Transportation and Distribution, Sales, Dispatching and Store and Warehouse Management. Posse's excellent communicative and personal skills, setting up various programs and procedure, coordinating with all levels of management, support personal and company clientele by quickly establishing a sound rapport. As a self-disciplined individual am capable of completing all assigned responsibilities well within company guidelines to the satisfaction of both company and its clients.
SKILLS
30 years experience Commercial Truck Driver (bev-industry)
Skilled as a Route Salesman ( 5 years)
More than 7 years Dispatching
Experienced in Driver Sales
Store and Warehouse management (4 years experience)
(Mens and Womens Formal Wear).
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| Reality is hard sometimes. Photo : Elena |
EPA Certified for Refrigeration Work CV
Bilingual-Fluent in both English and Spanish
Commercial
Sysco Food Service Elite Fleet Award Recipient
Work Experience
Delivery Driver
Delivery Route Driver Sysco Newport Meat Company -
Irvine, CA
2003 to Present
As part of the largest refrigerated truck fleet in North America.
Maintained a clean safety record of the course of 12 years while making 80-120 stops per week.
Responsible for delivering meat all over Southern California to the most discerning clientele in the country.
Solved customer issues regularly with efficiency and professionalism.
Conducted daily vehicle inspections and maintained accurate logs for DOT compliance.
Verified all orders at time of delivery and collected payments when necessary.
Kept accurate delivery records including time of delivery, refrigeration temps while always staying on schedule.
Received Sysco "MVP Award" for outstanding service and excellence in safety.
Warehouse Lead
Williamhouse Inc
Industry, CA
1997 to 2003
Expedited production of a number of paper products being produced.
Managed Inventory including finished goods for sale and raw materials needed to support weekly production.
Received supplies and fulfilled outbound orders.
Certified on all in warehouse equipment including jacks, forklifts etc.
Supervised workflow of 20 employees.
Served as manager when direct manager was out on vacation.
Car Detail Specialist
Sunkist Car Wash
La Puente, CA
1994 to 1997
Worked while attending High School full time as Car Detail Specialist.
Started as general car washer and attendant but quickly moved up.
Was responsible for car detailing and customer satisfaction.
Expedited customer requests/orders to provide efficiency and to keep customers happy.
Education
Certificate in Air Conditioning and Refrigeration Systems
Mt. San Antonio College
May 2011
Commercial License in Truck Driving
Camino Real Trucking School - La Puente, CA
2002 to 2003
Bassett High School - La Puente, CA
May 1996
Skills:
Strong problem solving skills including being able to manage multiple commitments at the same time.
Customer service oriented and professional at all times.
Spanish native speaker, proficient in English.
Operations Supervisor
To obtain an Operations Management position with a company that values quality with the emphasis of total customer satisfaction while allows my diversified experience to benefit the company and myself with the application of my many years of operations managerial expertise.
Professional and Personal Qualifications:
Work Experience
Operations Supervisor
Iron Mountain
Rio Grande, PR, US
September 2010 to February 2016
Manage all aspects of a Document Management Operation including receiving, product placement, inventory management and order fulfillment
Manage the Data Entry and Data Management Departments with special emphasis on information management and security.
Manage all safety aspects of the Operations with special considerations on vendor relations with strategic approaches and creative solutions to cost effectively maintain the facilities to audit standards including building maintenance following company protocols.
Daily huddles with team members to assign job assignments for the day and weekly meeting for information sharing to keep the team informed of upcoming events including trainings.
Monthly ride-along with delivery drivers to meet and establish exceptional customer relationships.
Orderly stacking of product and the picking and staging of outbound shipments.
Close relationship with department heads, sales force and District management to ensure coordination of warehouse activities such as production, transportation and special project management.
Oversee the Operations of four different sites distribution centers in two separate cities for local coverage.
Branch Operations Manager
LARSON-JUHL
Weston, FL
January 1998 to June 2008
Managed the day to day operations of a 65,000 sq/ft warehouse with a team of eight operations specialists and four delivery specialists.
Monitored the productivity and quality of the Production Team to ensure customer satisfaction with over 30% improvements in both production and quality resulting in higher sales and profit margin do to reduction of error and improvement of fill rates.
Administered a fleet of four delivery trucks and tracked all maintenance schedule and ensured that the fleet was in compliance with DOT regulations.
Implemented, maintained, reviewed and approved all aspects of inventory management including the re-organization of product placement based on sales for ease of selection.
Coordinated all receiving procedures and practices and ensured accuracy and compliance to company standards.
Worked closely with Delivery Specialist and Sales Representatives to improve and maintain long lasting customer relationships.
Step in as a delivery back up driver as needed.
Operations Manager
WARNER BROTHERS PUBLICATION
Miami, FL
December 1984 to August 1997
Managed and maintained the bulk storage, receiving and return departments.
Pull handpick replenishment orders and order fulfillment request to complete customers orders.
Worked closely with all other areas of the warehouse, printing department and management to assure 100% customer satisfaction.
Pull paper rolls for the print shop department to print new and reprint music and teaching method books.
Managed 25 cross trained team members distributed receiving, returns and operations departments.
Established a new cycle count department a procedures and handed over to the accounting department for maintenance and flow-up.
Education
Certificate in PC and Laptop Repair
Gwinnett Community College - Norcross, GA
2004 to 2007
Associate Degree in Business Administration in Business Administration
CEDECA - Santurce, PR
1981 to 1985
Incident Manager CV
Successful IT professional Incident Manager, who uses her leadership skills; best practices, as well as resources available to obtain positive results. A process oriented individual with more than 20 years of experience dealing with high stress situations, excellent technical, communication & customer service skills, detailed oriented and has the ability to balance the needs of the customer and the needs of management.
Major strengths include strong organizational skills; planning and communication skills (Spoken and Written); ability to handle conference calls effectively; excellent documentation skills; and the ability to handle difficult and high stress situations with ease. A team player as well as a leader.
Technical & Specialized Skills
- IT professional - 15+ years of customer service experience
- 10+ years of Service desk experience (Help Desk and Incident Management)
- 15+ years of experience in writing and producing technical documentation and reports
- 15+ years of experience in training individuals
Work Experience
Incident Business Recovery Manager
Investigated incident timelines and provided coach-back to team/individual when required, as a result questions that had arisen from daily Why Problem meetings. These meetings occur to review past incidents, which was used to initiate Root cause investigation process.
- Implemented improved methods, after discussions with manager and IBM account team, to reduce downtime on similar downstream incidents
- Discussed/reviewed and reconciled outage minutes for incidents that occurred, with IBM and Rogers teams, as well as any other concerns over the handling of an incident
- Assisted the Service Delivery Manager - Account team with coverage when required as a result of sickness, vacation or long running incidents
- Ensured all policies and procedures were followed in accordance with SLA's
- Completed Rogers Incident team's audit requests which all resulted in successful results.
- Maintained ownership of major incidents by managing the conference call and providing regular progress notifications to IBM Management and to the customer (Rogers) from the point of escalation to incident resolution
- Provided 7X24x365 emergency coverage.
- Organized interdepartmental team functions to promote a sense of team spirit and camaraderie
- Acted as department manager while manager was on leave
Technology
Servers: Windows 2003 & Unix
Software: Windows XP/7 MSOffice suite, ISM (Integrated Service Management). Visio, Open View Service Desk, Citrix, Blackberry, Global Notification Management (GNM) tool
Incident Business Recovery Manager
Entered into a multi-year agreement where Company outsourced the support of IT Infrastructure and Service Management services to IBM. Due to my experience with Company Communications, after a year of being at IBM, I was promoted to being the Team Leader of the Incident Control team managing the Company account.
Incident Business Recovery Manager
- Led a small flexible team of 5 skilled Incident Managers (in Toronto and Offshore locations), devoted to rapid response of internal IT Infrastructure and Application issues.
- Facilitated bi-weekly team meetings to review and clarify any concerns on processes/incidents that were handled and set priorities for the coming week's activities.
- Assisted Developer for Incident management database by completing all compliance and acceptance testing, and providing sign off as required.
- Reduced the number of questions and complaints from the client by working with the Developer to update incident notifications with additional customer impact details
- Assisted Project Managers by reviewing and providing sign off on Support documentation for new or upgrade implementations that were planned for applications or infrastructure environment. Assistance was also provided when requested during project implementations, post project implementations and during Monthly Software Release implementations.
- Provided weekly and monthly reports of incidents that occurred, which resulted in information being used for Service Level Agreement (SLA) discussions
- Discussed and reconciled information on incidents with the IBM account team which may have breached Service Level Agreements (SLAs)
Senior Analyst, Incident Control - IT Support Services
IT Support Services departments
In 2002 Company`s Shared Operations IT performed a re-organization and moved Incident Control functions to a separate entity, working with IT Support Centre Majority of the technical functions were moved back to the various Support teams within IT. Due to my experience, I was the only person moved as a result of this re-organization and played a key role in the transitioning of Incident functions from Operations to IT Support Services departments within Rogers IT.
- Level 1 helpdesk technician, dealing with email and data server password resets, blackberry, VPN and desktop application issues. Reassigned tickets to level 2 and 3 Support as required
- Maintained ownership and managed priority incidents; documented and communicated incidents to user base as well as management; and escalated through management chain to ensure rapid response.
- Responsible for change management. Managed and communicated all system upgrades and planned outages to user base and senior management.
- Took the initiative to create/update any necessary documentation that was required for day to day operations
- Organized interdepartmental team functions to promote a sense of team spirit and camaraderie
Technology
Servers: Windows NT/2003 & Unix
Software: Windows XP MSOffice suite, MS Exchange, Visio, Open View Service Desk, Blackberry, VPN, Vision 21, SuperSystem, Citrix
Operations Analyst
Maintained ownership and managed priority incidents; documented and communicated incidents to user base as well as management; and escalated through management chain to ensure rapid response.
- Provided feedback to Project Managers on system upgrades to the environment, and tests performed on potential new applications when requested
- Administered user accounts for the network, Microsoft Exchange and Virtual Private Network (VPN) environments
- Took the initiative in assisting with the monitoring and initial troubleshooting of network and mainframe connectivity issues to the Rogers locations coast to coast.
- Took the initiative to ensure all new technical staff were adequately trained and understood latest policies and procedures.
- Took the initiative to create/update any necessary documentation that was required for day to day operations
- Organized interdepartmental team functions to promote a sense of team spirit and camaraderie
Technology
Servers: Windows NT/2003 & Unix, IBM Mainframes
Software: Windows XP MSOffice suite, MS Exchange, Visio, Open View Service Desk, Info/Man, Virtual Private Network, Tivoli, Directory and Resource Administrator (DRA)
Education
Computer Programming Humber College
Office Manager
Dedicated, working to help people to make their experience as easy and as smooth as possible.
Highly motivated to launch a real career; future goals include education leading to my RN degree; anything to help people find an easier way.
Reliable worker with the ability to quickly learn new concepts and skills.
Backed by a solid work history, reputation as a team player and passion for helping others.
Background includes experience as receptionist and also backing the office manager with strong customer service skills.
Working under pressure when needed and can also effectively perform any tasks given.
Work Experience
Office Manager
(years, place)
Worked as the Office Manager, and for most of this time there was only myself and the Controller in the corporate office for all four company’s locations.
Worked directly under the owner.
Cited for excellence in teamwork, customer service, flexibility and reliability.
Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.
Commended for multitasking abilities; I was also asked to assist the owner for any help he needed.
Recognized for superior performance and dedicated service commitment.
Billing inquiries, as well as collection accounts.
Customer Care Representative
(place, years)
Answered all incoming phone calls regarding orders, different items listed, any questions regarding any of the products.
Worked quickly and accurately to provide customers the correct information to keep our customer satisfaction high.
Assisted in helping customers find items that would meet their needs, and could also be matched with what the customer was ordering.
Made sure customers turned into returning loyal customers with my help and eagerness to help assure them.
Education
Diploma
(diploma, years)
Additional Information
Skills:
MS Word
MS Excel
MS Outlook
Multiple Phone Lines
Filing, and Data Entry
Multiple computer systems
Insurance Sales Producer
Washington, DC
Seeking a position as an office coordinator or office manager, where I can utilize my transferrable skills gained from over ten years' experience in insurance sales and administrative office support.
Capabilities Profile
My proven capabilities are applicable in a variety of areas including:
Problem-Solving Skills Customer Focused Cultural Competence
Administrative Technology Loyal Team Player Leadership Development
Employee Mail Distribution Microsoft Office Suite Excellent Interpersonal Skills
Administrative Memo & Letter Writing Insurance Industry Expertise Flexible & Adaptable to New Challenges
Work Experience
Insurance Sales Producer
Allstate Insurance/Ross Insurance Agency
Oxon Hill, MD
May 2014 to Present
Received & recorded incoming correspondence, as well as and distributed to relevant office recipients
Managed incoming faxes and was responsible for the delivery of materials and supplies for three buildings
Managed reception area, greeted customers, answered calls and responded to information requested
Solicited new business by phone, email, mail and walk ins on a daily basis
Prepared and presented information on personal, auto, homeowners, motorcycle and renters insurance quotes
Captured new business data, issuing policy declaration pages and insurance cards as required
Prepared mid-term policy endorsements, including cancellations as requested by customers
Verified insurance policy coverage with banks, lending institutions, MVA and DMV
Kitchen Utility Worker
Washington, DC
July 2011 to April 2014
Cleaned dishes and kitchen utensils
Provided room service to seniors on seven different floors to population of over 140 residents
Cleaned carpets and mopped floors, using professional cleaning products
Received kitchen supplies and packed them in relevant storage areas
Assisted in multiple meal preparations on a daily basis
Branch Manager
Matrix Insurance Brokers
March 2008 to June 2011
Oversaw the management of a branch with ten employees
Responsible for the training of supervisors, team leaders and new employees
Supervised payroll staff employees
Monitored sales and made sure sales teams were meeting their sales targets, reporting metrics to the Board of Directors
Presented information on personal and business insurance reports with customers at new business and renewal meetings
Managed all new business and policy adjustments binders to insurance companies
Checked all endorsements and policy documents for errors before they were dispatched to customers
Utilized my problem solving skills to resolve claims disputes between insurance companies and customers
Handled cancellations and convinced some of the customers not to cancel policies by resolving their concerns
Education
Technology Course
UDC Community College
January 2005 to February 2008
Certificate in Insurance Business Studies
Insurance Institute of South Africa
May 2005
Certificate of Proficiency in Insurance
The Insurance Institute of Zimbabwe
June 1994
Maintenance Supervisor
Work Experience
Waltham, MA
August 2006 to Present
Overseeing and coordinating the workers who maintain and repair electrical, plumbing, ventilation and other building systems.
Overseeing and coordinating the workers who maintain and repair all production equipment.
Hiring workers, organizing schedules and assigning work activity.
Performing training to ensure individuals have all the requisite skills.
Developed and implemented maintenance procedures and maintaining personnel records.
Overseeing and coordinating with contractors hired in to do specific jobs within the facility.
Ensuring all staff and contractors are following proper GMP's and are wearing proper PPE.
Organized and sustained the parts stock room.
Adhering to the unionized collective agreement for hourly workers.
Distribution Supervisor
Thai Foods
Windsor, ON
October 2011 to August 2014
Supervised employees engaged in verifying and keeping records on incoming and outgoing shipments and in preparing items for shipment.
Oversaw incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments.
Ensured compliance with DOT regulations including the review of daily driver's log sheets, accident reporting and investigation, and transportation equipment maintenance.
Maintained various files and records - both computerized and hard copy files. Performs daily file back-up of computer systems.
Recruited, interviewed and made selection recommendations. Provides initial and on-going training and evaluation to assigned delivery personnel related to job duties and performance expectations.
Supervised employees who count, weigh, and identify items in receiving and shipping department.
Inspected material handling equipment for defects and notifies maintenance personnel or contacts outside service facility for repair.
Directed movement of shipments from shipping and receiving platform to storage and work areas.
Provided supervision, training, scheduling, and guidance to shipping personnel.
Planned, organized and supervised the delivery function of the department ensuring timely and efficient delivery of high quality products.
Coordinated with the Plant Manager, Plant Supervisors, Production Scheduler and other Plant personnel in order to attain delivery, cost and quality of service objectives.
Worked effectively with dealers/customers to schedule deliveries and the pick-up of returned merchandise.
Ensured the cost effectiveness of the delivery function, including the control of labor utilization - preventing excess hours, downtime and overtime, and efficient usage of transportation related equipment.
Fostered positive working relationships. Responds proactively to performance concerns, discipline, employee complaints and other employee relations matters.
Adhered to the unionized collective agreement for hourly workers.
Production Supervisor
Walkerville Food
Windsor, On
May 2004 to April 2015
Ensure a high level of morale is maintained among associates under my direction and create an environment where associates are motivated to achieve company goals and objectives.
Led work groups and help to identify projects through coaching and guidance of the group, in an effort to improve quality and productivity in multiple areas.
Monitored the performance of all personnel and activities under my supervision on a regular basis to ensure optimum performance, and provide counseling and/or corrective action to associates not meeting expectations.
Confered with managers and supervisors of other departments to coordinate inter-department activities and provide feedback regarding inter-related department issues.
Initiateed and participated in the design and implementation of improved production and cost reduction methods through the use of Six Sigma.
Worked proactively to ensure customer order deadlines are met, supervising overtime shifts when required.
Adhering to the unionized collective agreement for hourly workers.
Education
Diploma in Business Administration
Walkerville Collegiate Institute - Windsor, ON
2009 to 2012
Additional Information
Self-motivated entrepreneur, with strong organizational and problem solving skills
Practical work experience in sales, purchasing, marketing, process improvement, finances, and production supervision
Works well under pressure
Production Worker - Healthcare Assistant
Seeking a position in assembly/pick-pack or Reprographics
Work Experience
Healthcare Assistant
Pitney Bowes
Kendall Park, NJ
2006 to Present
UPS, FEDEX, Reprographics/Copy, Bindery and Mail/Delivery, Order Puller, Electronic Parts Assembly, Quality Control, Parts Printer, Ordered Inventory
Personal: Patient, Efficient, Hard Working, Works Rapidly, Detail Oriented
Job Experience:
Tracey Kane, Kendall Park, NJ
Healthcare Assistant
Cleaning and meal preparation
Ran errands
Took her to medical appointments
Helped with all personal needs
Childcare Provider
Sandy Evans
Kendall Park, NJ
2001 to 2005
Helped with teaching children
Assisted with discipline
Ensured safety of children
Responsible for the cleanliness and sanitation of children
Had children ready for pickup by parents
Kept accurate records of child care
Bindery Worker
BMI Educational Services -
Dayton, NJ
1997 to 2001
Bindery/Production
Turned soft cover books to hardbound
Removed book covers
Measured odd sized books for boards
Cut boards to correct size
Hand sewed books to reinforce
Assembled new covers
Matched new covers to appropriate books
Glued books into new covers and crimped
Handwashed new books to remove excess glue
Childcare Provider
Sally Rees -
Kendall Park, NJ
1996 to 1999
Provided childcare in home
Cleaned home
Performed light cooking
Assembly/Order Puller
Connector Technologies -
Somerset, NJ
1994 to 1996
Assembled all phases of electronic connectors
Printed part numbers on connectors
Performed quality control on finished parts
Completed daily paperwork
Pulled parts and assembled kits for building
Copy Operator
NAPCO
Edison, NJ
1990 to 1994
Ran copiers
Collated as necessary
Performed spiral binding work
Maintained copier machienes
Childcare Provider
The Varga Family
Jamesburg, NJ
1986 to 1990
Provided childcare services
Did light housework
Cooked family meals
Office Services Assistant
The Center for Health Affairs
Princeton, NJ
1983 to 1996
Processed incoming and outgoing mail
Completed daily mailroom paperwork
Provided in-house copy center services
Maintained Xerox machines or called for service
Assisted supervisor with month-end billing
Substituted for supervisor when needed
Education
Health Services Administration
University Of Puerto Rico Medical Science Campus
2000
Diploma
South Brunswick High School
1998
Brand Development Manager
Robins Urban Solutions
2010 to Present
Warner Robins, GA
Accomplished Skincare and Cosmetics Retail Professional
Experience Brand Education and Sales Specialist
Certified Trainer in Development Dimensions International (DDI)
Proven high-achiever (4 promotions in 3 years)
Self starter, comfortable with managing multiple roles with a high level of autonomy
Bilingual in both French and English
Proficient in Microsoft Office Suite and Adobe Creative Design Suite, Adobe Captivate
Elk Grove Real Estate
Brand Development Manager
Elk Grove, CA
Work as an education consultant for Real Estate brokers facilitating trainings as needed
Launch and execute marketing initiatives for Elk Grove Real Estate Broker
Execute all PR events on behalf of Elk Grove Real Estate
Design all education materials for team
Liaison with media outlets on all marketing and PR initiatives
Manage social media accounts- Facebook, Twitter, Instagram, Pinterest
Responsible for the on-boarding of team members
Training and Development Manager
Maison LePallier
2005 to 2010
Manage the delivery of programs offered by the organization for the retail stores nationwide
Design all online curriculum and in store training manuals and outlines
Support stores and provide feedback to sales professionals on their client service skills
Analyze and provide feedback on current market trends impacting the brand reputation
Co-ordinate outside vendor trainings for retail stores
Amend the training programs and facilitate all education development programs
Administer company LMS and create the e-learning content
Create and design brand collection trainings to release to retail stores
Assist marketing team with defining collections and points of difference
Facilitate annual management conference and all brand related trainings for Canada
National Territory Manager
Johnson & Johnson
2001 to 2005
Design training modules in both French and English on product and sales knowledge
Facilitate all new store opening trainings for both French and English markets
Develop retail sales associates' ability to sell Korres products through training initiatives
Drive individual store and assigned territory sales to meet established sales goals
Train and educate all existing and new accounts on product knowledge and sales techniques
Strategize with accounts on achieving monthly and yearly goals in order to surpass company objectives
Plan in store trainings and special events to support brand marketing calendar and drive sales
National Brand Manager
Sephora
1998 to 2000
Managed the training of store management and staff on sales techniques, and key company initiatives
Brand Manager for 20product lines within Sephora
Created training modules and other educational materials in both French and English for distribution
Facilitated new-store openings by training staff on sales concepts, strategies and techniques
Co-facilitated sales training conferences for all brand partners' regional directors and associates
Responsible for managing, communicating and educating colleagues on key initiatives, brought back to my home market, and executing the trainings
Managed all in store merchandising for my territory
Worked in Brand Business Reviews with all store directors to track Education's impact on sales and to identify required areas of improvement by region
Regional Corporate Trainer
Facilitated all in-store trainings related to sales techniques, brand launches and key company initiatives
Interviewed potential candidates as well developed and on boarded newly hired employees
Responsible for quarterly one on one observations of consultants with a focus on client service skills
Liaised with independent brand representatives on behalf of Sephora
Assisted with all new store opening trainings in both French and English markets
Skincare Department Manager
Specialized in skincare consultations and up-selling in the skincare department
Coached employees on key initiatives and sales concepts
Education
Media Arts
John Abbott College
July 1997
Political Science and Language
Bishop's University
Customer Process Manager for Insurance
12 years of experience in Software Design, Development, Testing and support in India and USA with multiple clients.
Having good knowledge on SFA(Sales Force Automation) for Insurance and also NBA(Next-Best-Action)
Involved in developing and deploying Java/J2EE web and enterprise applications on windows […] platforms.
Experience in all phases of RUP, Software Development Life Cycle (SDLC) includes the Requirement, Analysis, Design, Development, Testing and Deployment.
Experience in developing UML Class, Activity and Sequence diagrams.
Good Experience in Implementing J2EE Design Patterns.
Extensive knowledge in Web development concepts like HTML, CSS, DHTML, J2EE concepts JSP, Servlets, AJAX,JDBC, XML and Struts framework.
Good Experience in WSDL and Web Services
Expertise in working with App servers such as Weblogic and Websphere application servers and web servers like Tomcat.
Hands on experience in object-oriented analysis/design, object-oriented development methodologies, distributed applications, framework/application development
Work Experience
Customer Process Manager for Insurance
Generali Insurance, USA
The Pega Underwriting for Insurance Framework (PUI) helps insurers improve new business submission and application processing turnaround times and reduces operating expenses.
Using Pegasystems BPM technology, it allows insurers to Build for Change by providing the agility to customize submission processes to satisfy the specific needs of a distribution channel partner or market opportunities.
Insurers can rapidly build and deploy new business processes that automate work steps and can adapt to changing business needs or market conditions. Furthermore, insurers can reuse these processes across lines of business and reduce submission cycle times across their operations.
The framework allows you to implement solutions that provide:
End-to-end case management that manages all account tasks for comprehensive visibility, tracking and processing consistency across channel
Comprehensive case management that provides foldering, content and document management throughout every step of a process
Integrated with DSM(Decision Startegy Management) to implement extensive business use case for finding the opportunity value among the list of busniess customers by using strategy and scorecard rules.
Pega Claims for Insurance(PCI) Client: AIG One Claim
Built for insurance organizations or third party carriers, the PegaClaims Framework provides a foundation, data model and a multitude of features that allow for rapid creation of both the First Notice of Loss and the Claim File/Claim Units.
Insurance organizations can leverage PegaClaims to:
Extend the framework as needed to handle all lines of business
Integrate with legacy systems
Add new products or services in a fraction of the time required by more traditional application environments
Manage all aspects of the case, including the adjudication of its claims.
CPM for Insurance (CPMI) Client: Zurich NA ,AIG Insurance
Customer Process Manager for Insurance helps reduce service costs and improve customer satisfaction through a process-driven approach that helps to resolve customer issues quickly at the point-of-contact. With CPMI, your company has new capabilities to:
Improve service effectiveness
Increase operational productivity
Increase customer retention and cross-sell revenue
Reduce training time
Ensure an optimal customer service experience
Insurance Industry Framework(IIF)
This document describes the requirements for Pega's Insurance Industry Framework - an industry framework delivered on the SmartBPM suite and the basis for all new vertical solution frameworks in the Insurance Industry. As such, the Insurance Industry Framework is a prerequisite for future BPM Insurance Solution Frameworks. These Insurance focused solution frameworks add to the growing library of Frameworks built in support of Pegasystem's "sell by example" strategy.
The Insurance Industry Framework (abbreviated in this document to IIF) has two main components that are described more fully later in this document.
The Insurance Foundation layer
Contains Pega's Insurance object model based in part upon IBM's IAA 2005 models
Includes functionality from Pega's horizontal product configuration framework, "Product Configurator Framework"
Utilizes other functionality from the base SmartBPM suite and other frameworks, such as case management and elements of CPM
Two sample ACORD XML messages related to one of the worked examples Environnement: Pega PRPC v6.1SP2, PRPC v6.3SP1,PRPC 7.1
Responsibilities:
Played as a team lead and also as Scrum master.
Was able to manage the team of 7 members.
Was responsible to solve customer SR's for multiple frameworks.
Efficiently involved in all the different frameworks
Adjuster notes, claim reinsurance, and statistical coding
ZURICH NA -
Zürich, ZH
July 2002 to May 2007
ClaimSystem
eZACCESS is a web based front-end to ACCESS developed in-house in 2004, and has been the primary transaction entry facility for claims produced from policies issued by all business units. Core functionality across these two applications includes claim registration, claim assignment, [acknowledgements, customer identification, site coding, duplicate claim checking, policy/coverage verification, claim financial processing (payments, reserves, recoveries, third party deductibles), case summary, litigation management, task management system (system and user diaries), adjuster notes, claim reinsurance, and statistical coding. All of the transactional processing and master file maintenance, however, is still handled through the ACCESS system functions.
Environment: Java, J2EE, RAD 7.0.1, Windows XP, Java Script , EJB 2.0, HTML, VSS , WebServices, IBM JAX RPC ,Struts1.1.
Responsibilities:
Implemented webservices using IBM JAX RPC.
Generated CMP EJB beans for transaction management.
Worked on Logs and defects.
MSA Insurance
January 2008 to March 2011
Claim Center
Guidewire rated "Strong Positive" in Gartner's North American Property and Casualty Insurance Claims
Administration Systems.
Claim Center is an Insurance Claim Process System has been integrated with Guidewire and customized it for Enterprise Services.
Team assignment is to integrate the following Vendor Systems with MSA Claim Center by Developing Integration
Components:
1. Innovation/ Connect: Evaluation/Assignments
2. BrightClaim/ ClaimsCore: Evaluation/Loss Estimation
3. Craig IS/ Craig IS: Subrogation Management
4. SCHIPReporting-State Children's Health Insurance Program Act
Environment: Guidewire , Java, J2EE, My Eclipse 5.1.1, Windows XP, Java Script , JDBC, HTML, VSS,Tomcat 5.1, WebSphereV5.1 ,SQl Server, WebServices, IBM JAC RPC.
Responsibilities:
Involved in Getting the Requirements from the Client by discussions and attending meetings.
Prepare the Initial Application Design Documents to support integrations with different components in the Enterprise Application.
Prepared HLD, LLD and Field level specification documents.
Configured the Tomcat 5.1 and deployment descriptor.
Configured Guidewire ClaimCenter for Property and Causality Insurance Claim needs.
As Guidewire is proprietary product all configurations need to be implemented for the MSA Business needs.
Generated customized PDF using fop API.
Implemented Business rules and validations in GWStudio.
Integration between Claim Center and vendor systems (Innovation, BrightClaim) is done by using web services API.
Generated xml's from java object using Castor framework
Developed Web Services using IBM JAX RPC
Deployed SOAP Web Services on to Web Sphere 5.1.1.
Used IDE My Eclipse 5.1.1 to develop the Application.
Used Eclipse as an IDE, Websphere 5.x as an application server for the integrated components, and MicroSoft SQL Server as the database to develop and deploy the application.
Java/J2EE Developer
SONY, California - USA
April 2007 to July 2009
Project Description:
Briarcliff Migration - Migration and testing of various (15 applications) projects, from one server to another server. And testing the data feeds, are coming properly into various databases.
Some of the applications of SONY are as follows.
SQUIDS Reporting tool-Sony Quality Information Delivery System
Servfin Information System -Service financial Information system
NCUI-Non confident ional User Information application
Productivity Reports
Product Compliance
Repair Survey
Environment: Servlets, JSP, XML, JNDI, Ant, WebSphere 6.0 , Struts; CVS, Oracle 9i, UNIX, Windows NT.
Responsibilities:
Implemented J2EE Design Patterns such as Session Façade, Service Locator, Value Object, Front Controller, Business Delegate, Singleton, POJO and DAO.
Implemented Struts MVC Paradigm components such as Action Mapping, Action class, Dispatch Action class, Action Form, DynaAction Form, Validation Framework, Struts Tiles and Struts Tag Libraries.
Used Web Services to exchange data between different applications and different platforms.
Developed AJAX, Java, JSP, Servlets, JavaScript, CSS and HTML
Developed UML Sequence diagrams and Class Diagrams.
Used Ant Script for the build process.
Used Hibernate object relational mapping and Spring container framework
Wrote SQL queries, PL/SQL stored procedures and functions.
Worked with snapshot and dynamic views using CVS.
Java/J2EE Developer
BNYM
November 2006 to March 2007
Project Description:
Workbench is a BNYM Internet delivery tool designed for institutional clients, investment managers, and consultants.
Workbench provides immediate access to a broad range of investment information. It includes a comprehensive reporting engine, an advanced graphics module, a compliance monitoring tool, a real-time inquiry tool, a transaction notification module and a variety of intellectual properties and provided by BNY Mellon Asset Servicing. Clients, their investment managers and consultants can select from a library of available reports to run on demand or schedule to run at a later time. The reporting engines and on-line inquiry tools offer a set of parameters that allow users to quickly customize each report and inquiry. workbench also offer a comprehensive report writer that allows clients to create their own custom extracts in a series of industry standard file formats.
Some of main features of workbench are
Reporting
Desktop Workbench Client Reporting
Client Statements
Real Time Custody
Responsibilities:
Implemented Struts (MVC Paradigm) components such as Action Mapping, Action class, Dispatch Action class, Action Form, DynaAction Form, Validation Framework, Struts Tiles and Struts Tag Libraries.
Developed AJAX, JSP, Servlets, JavaScript, CSS and HTML.
Used Hibernate Object Relational Mapping tools for the persistence.
Wrote SQL queries, PL/SQL functions and stored procedures using DB2.
Involved in J2EE Design Patterns such as Transfer Object for Lookups and DAO.
Ant Script used to make the build and deployment process automates.
Environment: JSP, Servlets, UML, JNDI, JSP, Ant, Struts, JSTL, DB2, Websphere Application V5.x/6.x, VSS, Windows 2000/2003.
Java Developer
UBS
September 1999 to June 2002
EFT/BP Branch View Enhancements
The enhancements of Branch View of the EFT/BP system provide branch the facility to enter vendors and transactions on behalf of their clients as well as modify and delete them. Then it would be approved by someone else in the branch before the transactions are activated.
There are two categories of users, Enterers and Approvers. The Enterers will have different capabilities than the Approvers in the branch. The Enterer will have the ability to add vendors and transactions to their client's account based on a LOA (Letter of Authorization) provided by the client. An automatic Service Request message is sent to the client when the branch adds, modifies or deletes vendors or transactions in an account.
Responsibilities:
Implemented Struts (MVC Paradigm) components such as Action Mapping, Action class, Dispatch Action class, Action Form, DynaAction Form, Validation Framework, Struts Tiles and Struts Tag Libraries.
Prepared Documents for ITEXT and POI-Read and write Excel files using java.
Developed AJAX, JSP, Servlets, JavaScript, CSS and HTML.
Used Mysql as a RDBMS for Back end database.
Wrote SQL queries, PL/SQL functions and stored procedures using DB2.
Involved in J2EE Design Patterns such as Service Locator, and Transfer Object for Lookups, Value List Handler for search, POJO and DAO.
Ant Script used to make the build and deployment process automates.
Environment: JSP, Servlets, UML, JNDI, JSP, Ant, Struts, MySql, Apache Tomcat , VSS, Windows 2000/2003.
Java Developer
e-SEVA, Govt Of INDIA
June 1995 to June 1997
Project Description:
e-Seva Product is developed using struts framework and implementation is under IBM Products Web Sphere, DB2 and making e-Seva in Internationalization product, earlier it was developed in simple JSP/Servlets implemented on Oracle 9i AS.
e-Seva an e-Governance initiative of Government of Andhra Pradesh is the first Online Integrated Citizen Service project to rollout to District Municipalities. It offers a wide spectrum of citizen friendly services that will save citizens the bother of running around various departments. It provides a one-stop shop for services of various state and central government departments in an efficient, reliable, transparent and integrated manner through a chain of computerized Integrated Citizen Service Centers (ICSCs). It covers 150 various departments (services) like HMWSSB, APTRANSCO, BSNL, Municipality Services, APSRTC, Passport etc.
A.P. Transmission Corporation Ltd
Municipal Corporation of Hyderabad (MCH)
BSNL
Administration Module (Password Change, New Center/department/Operator Details)
Responsibilities:
Implemented Struts (MVC Paradigm) components such as Action Mapping, Action class, Dispatch Action class, Action Form
JDBC and JNDI were used to locate and connect to the Oracle database.
Involved in the code reviews and unit testing using Junit
Developed HTML, DHTML, XML, JSP, Servlets.
Used CVS as the Configuration Management Tool.
Wrote SQL queries and PL/SQL stored procedures and functions.
Used Eclipse IDE for developing J2EE applications.
Wrote JavaScript for front end validation.
Involved in separating all business logic from existing application using design patterns such as DAO's and DTO's
Environment: Windows 2000, Oracle, XML, Java, Servlets, JSP, Struts, HTML, Eclipse, Concurrent Version System (VSS), JavaScript, JNDI, JDBC, WebSphere 6.0, DB2, Oracle, RAD.
Software Developer
Govt Of AP, INDIA
December 1994 to March 1995
Project Description:
Rajiv Internet Village (RAJiv) project is a rural citizen services provider through kiosks. It is an internet based model. It connects villages through internet with Broadband of A.P. Government and/or other channels. RAJiv Project is to offer G2C, G2B, B2B, B2C & C2C services providing ample scope for Government Departments, Businesses, Entrepreneurs, NGOs and Organizations of all kinds to create and manage services.
Responsibilities:
Used Eclipse as an IDE for developing J2EE applications.
Used Apache as a web server for deploying the web applications.
Used Oracle 8 as the database
JDBC and JNDI were used to locate and connect to the Oracle database.
Developed HTML, DHTML, XML, JSP and Servlets.
Wrote JavaScript for front end validation.
Wrote SQL Queries to retrieve records from the database.
Environment: Java, J2EE, Eclipse, Windows NT 4.0, Eclipse, JSP, Servlets, Ant, Apache Tomcat, JDBC, HTML, Oracle 8, Visual Source Safe.
Education
Masters in Computer Applications
S.V University of Andhra Pradesh
2001.
Account Executive - Account Management
Honore Mercier
Onsite Account Executive/ Inside Sales - Strategic Account Management
Molibden, NY
Work Experience
Onsite Account Executive/ Inside Sales
Strategic Account Management
October 2012 to Present
Inside sales and customer service to Industrial, Agricultural, and Governmental clients
Quotation, Sourcing and Pricing experience
Strategic Account Management including interfacing and cultivating the relationship with key decision makers within the organization.
Inventory Management
Process Orders from initial quote to delivery
Extensive AS400 and CRM program experience.
Responsible for growing existing customer base
Prospecting and cold call experience
Purchasing and Expediting
Inside Sales/ Corporate Account Development
Enterprise Holdings
San-Antonio,TX
March 2005 to November 2012
Responsible for the sale of corporate rental agreements for mid-sized to large corporate accounts.
Cultivate the relationship and build equity in the National Enterprise brands.
Contract review and implementation experience.
Outbound sales calls made to prospective clients as well as follow up and negotiations through closing.
Dispute Resolution and Account Management
Account Manager
Verizon Business Services
San Antonio, TX
January 2003 to March 2005
Keyed and Provisioned PRIs, LK1s, LT1s, LUP, LOC, VBL's and VOIP orders.
Verify and Review orders, contracts and CSRs for accuracy.
Validate technical aspects of commercial and wholesale orders.
Communicated status updates with key internal and external partners.
Resolved escalations promptly.
Provided coaching and knowledge to offshore Order Entry Reps.
Total Account Management from Order Entry to Service Delivery.
Education
Associate in Marketing
San Antonio Community College -
San Antonio, TX
Certificate in Customer Service Management
San Antonio Community College -
San Antonio, TX
Additional Information
Key Strengths
Total involvement with all aspects of sales and customer service including: problem solving, interfacing with multiple departments, inside sales, and working with new prospects to generate new business.
Construction Laborer CV
Eager sales professional looking for stable employment in a well recognized company where I can utilize my skills and learn new ones.
Parma, MI
Work Experience
Construction laborer
C.A. Construction
Napoleon, MI
April 2012 to Present
Responsibilities
Work in all phases of home construction and remodeling.
Inventory Control Specialist
Legacy Supply Chain Services -
Mount Juliet, TN
November 2011 to March 2012
Responsible for accurate inventory cycle counts and input of data into system. Forklift driver, order selection, pick and pack orders for delivery.
Temp to hire
York Companies Employment Services
Murfreesboro, TN
August 2010 to November 2012
At Legacy Supply Chain Services in Mt. Juliet
Fork lift operator, order puller, inventory, Stock replenishment, have good experience with sitdown lift truck, Stand up (cherry picker) lift truck and stand up reach truck.
C.N.C. Operator
Melling Tool Company
Jackson, MI
June 2009 to April 2010
Assembly and testing of a variety of oil and water pumps.
Chrysler clean room lead operator and trainer. Audit and quality check parts for any defects.
Fork lift driver.
Temporary employment service
Adecco Employment
Jackson, MI
November 2008 to January 2010
With Melling Tool Co.
Working with various C.N.C. machines, assembly and testing of a variety of water and oil pumps.
Company Operator
Cedar Pines Construction
Rives Junction, MI
October 2005 to November 2008
Contacting customers and acquiring contract work for company, writing proposals, billing customers, payroll of employees.
Refurbish and remodel homes. Replace siding, windows, soffit, fascia, interior wall & trim replacement, kitchen & bathroom remodeling, ceramic tiling, wood & laminate flooring, counter tops, general construction needs.
Independent Contractor
R & K Builders
Jackson, MI
March 2001 to September 2005
Refurbish and remodel homes. Replace siding, windows, soffit, fascia, interior wall & trim replacement, kitchen & bathroom remodeling, ceramic tiling, wood & laminate flooring, counter tops, general construction needs.
Sales Associate, Commercial Account Sales
Meekhof Tire Sales & Service
Jackson, MI
October 2000 to March 2001
Sales Associate, Commercial Account Sales.
Duties included helping walk in customers and phone sales, maintaining existing and creating new commercial accounts. Ordering, stocking and tracking inventory. Cash and credit card sales, billing commercial accounts and running new credit applications. Selling passenger, light truck, commercial and agricultural tires. Writing mechanical service orders, including alignments, shocks, brakes & oil service, ordering parts as well.
Store Manager
Tire Center
Jackson, MI
September 1997 to October 2000
Store Manager.
Duties included helping walk in customers and phone sales, ordering and maintaining store inventory, hiring and training new personnel, scheduling, meeting company sales goals and profit margins, cash and credit card sales, daily deposits, sales and installation of tires and custom wheels.
Assistant Manager, Sales Associate
Discount Tire Company
Jackson, MI
June 1995 to June 1997
Assistant Manager, Sales Associate.
Duties included helping walk in customers and phone sales, ordering and maintaining inventory, cash and credit card sales, daily deposits, sales and installation of tires and custom wheels. I was the safety coordinator in charge of training all new personnel in the proper tire mounting and service techniques. Handling warranty and customer complaints in a professional and timely manner.
Owner/ Operator
L.C. Ceramic Tile And Installation -
Charlotte, MI
April 1993 to May 1995
Duties included advertising and getting leads for ceramic tile installation. Direct contact with home owners and contractors in new construction sites. Ordering materials and billing customers for services.
Education
Diploma
Grand Ledge High School - Grand Ledge, MI
1986 to 1987
General Studies
Fargo North High School - Fargo, ND
1981 to 1986
Skills
Customer service specialist, excellent communication skills, strong listener and very quick learner with ability to retain and utilize what i am taught.
Additional Information
Highlights of Qualifications:
8 Plus years experience in management.
Excellent sales and customer service skills.
Strong knowledge of retail sales.
Strong knowledge of C.N.C operations.
Staff Attorney CV
Detail-oriented, conscientious and organized Attorney at Law with twelve years experience in immigration law and working within non-profit legal service community
Work Experience
Staff Attorney
Legal Aid Center Of Southern Nevada
Las Vegas, NV
November 2013 to Present
Provide direct representation, counseling and advise to domestic violence victims, prepare and file VAWA, U Visa, including representation at USCIS interviews and EOIR.
Provide direct representation, counseling, and advise in the area of Family Law including, Complaints for Divorce, Child Custody, TPO.
Senior Program Director
CAMBA Legal Services
New York, NY
August 2009 to September 2013
New York, New York
Responsibilities include ensuring the smooth day-to-day running and coordination of all program-related staff and services in accordance with all programs goals, targets, and performance outcomes including program planning; hiring, training, and supervising staff; staff development; contractual compliance; high quality service delivery; quality assurance and evaluation of effectiveness of program; prepare, review and ensure the accuracy and timeliness of contract reports for both management and funders; Develop and implement management system to ensure effective delivery of services; Oversee on-site and organize off-site program events to provide services to public; providing legal counseling in all areas related to immigration law; preparation and filing of legal documents; representation at United States interviews and before EOIR.
Oversee all activities of Victims* Services Unit, including supervision of the Unit*s
Staff Attorney and Paralegal.
Oversee the Consumer law Project including the coordination of all program-related staff and services including direct legal advocacy, community educational outreach, legislative advocacy, and impact litigation.
Program Manager
CAMBA Legal Services
New York, NY
March 2004 to August 2010
Oversee the Immigration Legal Services Unit including the coordination of all program- related services Supervised staff of three attorneys and five paralegals.
Provided legal representation, counseling and advice in all areas relating to immigration law including preparation and filing of various applications including but not limited to Family Based Petitions, Naturalization applications, Asylum and NVC; and representation at USCIS interviews and before EOIR.
Oversaw the coordination of the Domestic Violence program including assisting clients in preparing and filing VAWA, U Visa, T Visa applications.
Staff Attorney
CAMBA
New York, NY
October 2000 to January 2001
Drafted and prepared Wills, Health Care Proxy, Living Wills, Power of Attorney and Guardianship papers on behalf of HIV clients.
Staff Attorney
STEVEN I. HILSENRATH, ESQ
New York, NY
January 1994 to August 1999
New York
Handled large caseload of personal injury cases from inception through trial; including drafting complaints, discovery requests, responses, and pretrial motions.
Appeared for status conferences and settlement conferences.
Education
Juris Doctor
CITY UNIVERSITY OF New York SCHOOL OF LAW AT QUEENS COLLEGE
May 1996
Bachelor of Science
CITY UNIVERSITY OF NEW YORK
January 1994
Skills
Strong leader Strong legal advocacy skills
Professional and personable Proficient in Spanish
Outstanding public speaker.
Experienced IT Manager / Project Manager
Highly competent information systems professional with expertise in IT business solutions, management, and project management. Seeking a leadership position with value-added focus on identifying business solutions/analysis and leading strategic initiatives helping client groups achieve their goals.
Project management methodologies include PMI standards and Code of Conduct in Initiating, Planning (gathering business requirements, assessing applications and systems), Executing, Risk Management, Monitoring and Control, and Closing processes over various knowledge areas and techniques. This also includes the use of Agile project management with Scrum methodology as well as PMO reporting. Proficient in the use of Microsoft Project and Excel for project management tools for planning and budgeting. Over 15 years SDLC in ERP and Web applications.
A thorough understanding of financial structures, retail business, supply chain management, sales and warehouse distribution systems, EDI, forecasting and MRP/DRP requirements, banking, and manufacturing processes, all related together to provide robust and functional business solutions. Working knowledge of insurance business including policies, claims processing and accounting.
Extensive experience in migration of financial elements (G/L, A/R, A/P) into the company's core ERP system following acquisitions and Vendor Management processes.
Work Experience
IT Program Manager
COMPETITOR GROUP, INC (Race IT Services)
Richmond, VA
2012 to Present
A leading online competitive event management company.
Manage all project work for the IT group in a fast-paced, online software development environment. Recent accomplishments include:
Developed and fully managed a detailed project management process for Race IT’s largest client to ensure timely and successful delivery of projects
Established a company-wide project portfolio allowing full visibility to all internal and external requests
Managed the project and efforts to gather all text and image content as part of the new RaceIT.com website implementation
IT Project Manager
CAPITAL ONE FINANCIALS
Richmond, VA
2009 to 2011
A leading credit card and banking institute offering a diversified array of financial products and services.
IT Project Manager (Contractor through DayBreak IT Solutions)
Managed and executed projects by managing project budget and resources, developing project plans, maintaining project documentation and facilitating project meetings in an Agile/Scrum environment. As part of the Digital Security Delivery group, managed to completion a highly visible project to implement a second level fraud and malware detection system across the online card services and online banking systems. Also managed a project as the platform lead to implement an NFC (Near Field Communication) payment system for the end consumer.
Environment: Java, Linux, Mobile Applications, Security, COTS
Director, Business Solutions
LVMH PERFUMES AND COSMETICS
Edison, NJ
2006 to 2009
A leading manufacturer and distributor of luxury goods including perfume and cosmetic brands.
Directed the resource team and managed a $1.4 million budget for the MIS Business Solutions group to fully support ERP application solutions and Business Intelligence systems used by the LVMH Perfumes and Cosmetics businesses (J.D. Edwards, WMS, Cognos, Data warehouse, some SharePoint). Improved the efficiency of the Business Solutions group through the economic challenges and to provide a high level of application support service to the user community. Improvement included the use of standardized project processes and methodologies while reporting to international headquarters in France. Supported ERP in the Americas region including Canada, U.S., Mexico, Brazil, and Argentina.
Managed the project teams, resources, schedule, and budget for a major overhaul of the Business Intelligence systems. This included a complete upgrade of the IBM/Cognos reporting system, a full revamping and streamlining of the data warehouse structure, and replacing the legacy data interface process by implementing a new ETL tool. Project required the involvement of all Sales, Marketing, and Finance teams to collaborate on new reporting techniques and reports to enhance information flow and speed.
Ecommerce projects include working with development vendors and the internal team to implement an ecommerce site from inception to completion for our Givenchy business. This site became the model for other support brands within Perfumes and Cosmetics.
Manager, ERP Systems
LVMH PERFUMES AND COSMETICS
Edison, NJ
1996 to 2007
A leading manufacturer and distributor of luxury goods including perfume and cosmetic brands.
Managed ERP team, budgets, and all aspects of business application projects including several implementations of J.D. Edwards World Software Finance, Distribution and EDI functions for new brands as they joined the system. Led a team of nine programmers and consultants to complete projects within budget and time constraints.
A major project involved the acquisition of a major brand (Fresh, Inc.) into the core J.D. Edwards system requiring financial conversion and setups, distribution and manufacturing structures, and implementation of new retail and ecommerce systems. Project required application assessments and analysis of legacy General Ledger account structure with Fresh's Finance teams and mapping accounts to J.D. Edwards. As Technical Project Manager for the project, periodic and ad-hoc functional and Executive meetings required attendance for project updates, review business requirements, gain additional product knowledge, and provide subject matter expertise. Following success of this effort, the team performed a similar migration project with the acquisition of the Dior Couture Fashion company.
Spent nearly a year in Paris, France, learning SAP (ECC5) and how the LVMH corporate office configures and uses the solution. Also included SAP training in fundamentals and the MM, SD, FI and CO modules.
Environments: J.D. Edwards (Finance, Distribution, Manufacturing), .Net, Ecommerce, OS/400, SQL
Visual Basic Instructor (part-time)
BERGEN ACADEMY SCHOOLS
Hackensack, NJ
1994 to 1996
Taught beginning and advanced Visual Basic 6.0 programming in the Academy After Hours program to 5th - 9th graders and to adults at the evening Adult School.
Visual Basic Instructor (part-time)
BERGEN COMMUNITY COLLEGE
Paramus, NJ
1995 to 1996
Taught Visual Basic 6.0 (Level I and II) and Visual Basic.Net programming to adults in the Continuing Education program.
Manager of M.I.S
FUJI HUNT PHOTOGRAPHIC CHEMICALS, INC
Allendale, NJ
1990 to 1995
Managed entire IS and IT functions and staff including maintaining operating and capital budgets, team hiring, technical purchasing decision-making, and project management. Led major project to implement J.D. Edwards' Finance, Distribution, Manufacturing functions including a team of several key users, technical and functional consultants, and the internal staff. Implemented and supported Vertex Tax software to be incorporated into the J.D. Edwards system.
Environments: J.D. Edwards (Finance, Distribution, Manufacturing), OS/400, Windows, SQL
Instructional History:
Education
B.S. in Electrical Engineering
Bucknell University
Skills
Project Management, Agile / Scrum
Technologies:
Business systems: J.D. Edwards ERP System (Finance, Distribution, Manufacturing), Manhattan Associates' WMS/PkMS System, Cognos, Data Warehouse, SAP, EDI using Extol and Harbinger/Premenos, Banking/ Financials, Credit Card Systems, Interactive Voice Recognition (IVR), Microsoft Dynamics HQ Retail System, H. Friedman & Associates ERP System, Vertex, .Net, Mobile Applications, Teradata
Office application proficiencies: Microsoft Word, Excel, Access, Project, PowerPoint, Visio; Exchange/ Outlook and
Lotus Notes Mail; Clarity Project Management System.
Languages: SQL, RPG, CL, Visual Basic, Microsoft Macros (VBA).
System operational capabilities: AS/400, ODBC, Windows, Mac.
IT Project Manager CV
Work Experience
IT Project Manager
IT Steering Committee
Atlanta, GA
January 2012 to Present
GA
Successfully managed global corporate migration to SharePoint 2012
Partner with executive IT Steering Committee to define project scope and schedule
Execute cross-functional project plans to support strategic initiatives
Facilitate daily team and project specific scrums to manage project sprints
Drive department business analysts to propose game-changing solutions to solve corporate challenges
Monitor progress and report statuses to key stakeholders and executive sponsors
Intervene to resolve technical and business issues and escalate as needed
Received company Shining Star Award for Innovation
Business Analyst/Project Manager
Oglethorpe University
Atlanta, GA
August 2009 to April 2011
Sole project manager for internal IT as well as outsourced consultant projects
Conducted end user interviews to develop requirements
Documented departmental processes and proposed process improvement projects
Identified data discrepancies and redundancies and share with appropriate data owner
Drove project update meetings with executive team and departmental end users
Client Manager
Enrollment, RX
Chicago, IL
March 2007 to April 2011
Managed complex software development & implementation projects
Nurtured and strengthened client relationships from pre-sale to go live
Conducted needs analysis and identified areas requiring improvement
Effectively trained various functional end user groups using industry best practices
Manager of Client Strategy
Education Systems, Inc
La Jolla, CA
May 2001 to February 2007
Managed an average 10 projects of diverse internal and external teams at varying stages of project cycle
Conducted on site executive level presentations, relationship building activities and fit/gap analysis
Consulted with diverse institutions of higher education on process improvement
Proactively advocated on clients' behalf to product development and senior management
Assisted Sales on a strategic and technical level from discovery to close
Liaison between business development, sales and product management to identify new revenue opportunities
Created technical and functional documentation
Successfully led end user training using various delivery methods
Senior Systems Coordinator
The University of Louisiana at Monroe
Monroe, LA
August 1998 to April 2001
Built custom databases to support institutional needs and initiatives
Designed and implemented data quality reports to maintain integrity
Collaborated with all areas of Enrollment Management to increase enrollment
Analyzed data and trends and recommended enrollment strategies to Provost and Associate Provost
Developed reports utilized by the President's cabinet to aid in decision making
Assisted students and parents during the application and enrollment process, resolving conflict as necessary
Managed Assistant Systems Coordinator and data entry clerks
Client Service Leader
March, Inc
Atlanta, GA
August 1996 to August 1998
Managed $2M in client accounts including four Fortune 300 companies
Analyzed client needs and recommended appropriate implementation strategies
Trained diverse groups of end users on how to effectively utilize software
Financial Services Consultant
Unisys Corporation
Norcross, GA
July 1994 to July 1996
Key client interface for issue and problem resolution
Customized software for financial group's banking application
Delivered software releases to clients within project timeline
Developed time and material estimates for client billable work
Education
Bachelor of Business Administration in Management Information Systems
The University of Georgia
May 1995
TECHNICAL EXPERTISE
Development: MS Access, MS Excel, Salesforce, SQL, SQL Server 2000, Crystal Reports, Entrinsik Informer,
FOCUS, Visual Basic, PowerBuilder, Visual FoxPro
Applications: SharePoint 2013, Jira, MS project, Microsoft Office Suite, Camtasia, WebEx, SnagIt, Adobe
Windows 95/98/2000/XP Tableau.
Senior IT Consultant
A highly skilled and motivated technology professional with 15+ years of experience. Expertise includes Microsoft Windows operating systems, accounting, ERP and CRM software solutions, SQL databases, Office 365 and Scrum.
Work Experience
Senior IT Consultant
SF Bay IT
San Leandro, CA
November 2008 to Present
Responsibilities
Work with customer’s subject matter experts and process owners to develop standard operating procedures (best practices)
Perform need and gap analyses
Write Statements of Work
Write Business Requirement Documents and present to Executive teams for approval
Make final recommendations for purchase of IT hardware, software and ERP systems
Implement ERP upgrades or work with 3rd party vendors to implement upgrades
Design and implement Office 365 Migrations
Data migration (SQL Server, BCP, CSV to SaaS and others) and custom reporting (Crystal Reports, SSRS, and built-in solutions)
Manage value added resellers and type 3 service providers on behalf of clients to provide services in accordance with SLAs.
Perform application and security audits for clients – based of these audits present recommendations for improvements
Perform SOX audits when required
Write and test disaster recovery plans
Key Accomplishments
3 SOX audits with E and Y
Multiple Office 365 migrations
Multiple legacy Microsoft Windows 2003 network migrations
Integrations with Navision and Great Plains
Manager, Software and IT
Singulex, Inc.
Alameda, CA
January 2006 to October 2008
Responsibilities
Manage domestic and offshore development partnerships.
Deploy and maintain a Java based website running Windows Server 2008 R2 and Apache Tomcat.
Develop disaster recovery and security plans.
Design and deploy a HIPAA compliant network environment.
Key Accomplishments
Migrated from LAMP stack to Tomcat running on Windows 20008 R2
Gained HIPAA compliance
Met project objectives and timelines within budget
Senior Project Manager - Sage Migration Center
Sage Software
Pleasanton, CA
2005 to 2006
The Sage Migration Center was an initiative to create a department responsible for providing a simple, free data migration for customers switching from competitors' products to a Sage Software product.
Responsibilities
Work with Product Marketing to develop collateral and deployment strategy.
Work with domestic development teams to translate existing conversion application behavior into the new migration product.
Develop and test the prototype conversion tool.
Key Accomplishments
Modeled and verified tool
Worked with third part developer to build website.
Managed beta team.
Manager, Projects and Quality Assurance
Sage Software
Pleasanton, CA
2002 to 2005
Responsibilities
Manage the release cycle for Sage Pro ERP and major add-on products
Created and implemented new quality assurance strategies and procedures. These changes improve relationships between the Product Management, Quality Assurance and Development teams, reducing the time to design and implement new application features
Create and supervise the operating system and application server certification process for Microsoft Windows and Linux operating systems
Key Accomplishments
Released three versions of Sage Pro ERP
Increased the defect find rate by 30%
Implemented an employee cross-training program for key modules and applications to provide resource redundancy. This mitigated the productivity lost due to a reduction in work force
Moved the test environment from ad-hoc to a structured methodology
Lead Quality Assurance Engineer
Sage Software
Santa Rosa, CA
1999 to 2002
Responsibilities
Setup and maintain the Quality Assurance lab.
Work with the Development team to improve the security and performance for Sage Pro ERP.
Train co-workers on Microsoft operating systems and Microsoft SQL Server installation.
Be the lead Quality assurance engineer and subject matter expert for the manufacturing module of the ERP system.
Key accomplishments
Built out and maintained dedicated server environments for Microsoft SQL Server AND DB2 environments.
Worked with development teams to improve security in the SQL version of the ERP product.
Worked with the development teams to optimize code to increase performance by 20-50% in transactional and reporting functions.
Manager, Applications Integration
Audiobasket
San Francisco, CA
1996 to 1999
Responsibilities
Manage an eight person Quality Assurance department
Maintain a content delivery site using Microsoft SQL Server, Java and XML components
Maintain Microsoft Windows and Real Networks media servers
Maintain a 99.9% uptime
Key Accomplishments
Performed live updates of content delivery network with no downtime
Integrated a Windows / MAC / Linux environment
Senior Systems Specialist
SBT Accounting Systems
San Rafael, CA
1994 to 1996
Responsibilities
Perform on-site installation and support for SBT Executive Series, a mid-market ERP solution
Support Oracle and Microsoft SQL Server databases
Provide Tier 2 and Tier 3 support
Work with external vendors on certification programs
Key Accomplishments
Acquired Microsoft BackOffice certification for applications
Managed the IBM Server Proven program
Performed multiple on-site installations of Executive Series with VARs
Provided on-site technical support to customers across the United States
Education
Bachelor of Science in Business Administration
University of San Francisco
Skills
Inventory Control, ERP systems, EDI, Office 365, Google Apps, SQL Server, Scrum
Certifications
MCSE
Microsoft Certified Systems Engineer
MCTS - Office 365
Microsoft Specialist - Administering Office 365
MCTS
Microsoft Certified Technology Specialist - Windows 7
Certified ScrumMaster
February 2016 to February 2018
Certified ScrumMaster
Xero Certified Advisor
December 2011 to December 2012
Xero Certified Advisor
Xero Payroll Specialist
February 2014 to February 2015
Xero Payroll Specialist
Additional Information
Certified ScrumMaster
MCSE, MCP, MCTS
ERP and Accounting systems implementation and migration (Xero, Sage, NetSuite, and Microsoft)
Microsoft Office 365 implementation
Application integration for CRM, Google Apps, Credit Card and Warehouse Management solutions
Project and Quality Assurance Management - domestic and offshore
Responsible for a 12 person Quality Assurance team (Sage Software)
Work well in cross functional teams
Strong knowledge of Microsoft Windows operating systems (MCP, MCSE and MCTS)
Microsoft SQL Server 2008 R2 installation and configuration
Familiar with the Ubuntu LAMP application stack
SonicWALL CSSA
Post deployment training and deployment
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