CVs related to Supervisor Position
Here, on this page, you"ll find samples of CVs related to the Supervisor position:
- Partner/Manager/Supervisor
- Supervisor of a Screen Printing Company
- Operations Supervisor
- Studio Maintenance Supervisor
- Die Shop Supervisor
- IT Recruiter, Supervisor CV
- Operations Manager CV
- Insurance Coordinator and Supervisor Resume
- Office Manager, Supervisor and Coordinator
- Controler - Senior-Level Management
- Senior Technical Support Engineer/Supervisor
- Another CV - Senior Technical Support Engineer/Supervisor
- Human Resource Director/Manager
- Insurance Representative and Supervisor CV
Peer Counselor and Supervisor
Northern Kentucky Independent District Health Department
Work Experience
Commercial Printing Sales Representative
The Cobb Group / Saratoga Press, LLC
Dayton, KY
2010 to 2011
Source & develop new business for offset printing company
Cold-call phone and in-person sales
Maintain consultative relationship with clients for repeat business Online & social media promotion of independent author publications
Apartment Manager
Drees Apartments / Nexus Property Management
Erlanger, KY
2007 to 2010
Apartment Community-In-Crisis Business Manager
North American Properties
Cincinnati, OH
2005 to 2007
Event planning, responsiveness to resident suggestions, community watch, and local business outreach
Staff recruitment
Apartment Community Leasing Manager / Leasing Agent Trainer
Drees Apartments / Nexus Property Management
Erlanger, KY
2000 to 2005
Administrative and personnel supervisor, maintenance coordinator, sales tours
Develop universal information manual covering twelve apartment communities
Plan and implement training courses for local apartment industry professionals
Instructor, National Apartment Leasing Professional and Maintenance Mania Trade Show
Education
University of Anchorage - Fairbanks, AK
1995 to 1996
Northern Kentucky University - Highland Heights, KY
1990 to 1992
Business
Campbell County High School - Alexandria, KY
1986 to 1990
Transferable Skills
Excellent phone etiquette and salesmanship
Training and mentoring of new and current employees
Developing training manuals and courses
Event planning, marketing promotions, budget administration
Strong organizational and interpersonal skills
Creative, persuasive, and quick thinking
Technology
Yardi, MRI, Microsoft Office, Word, Excel, Power Point.
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| Supervising nature. Photo by Elena |
Partner/Manager/Supervisor
An accomplished and energetic Intake Coordinator with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities.
Work Experience
Partner/Manager
Helpfreely
Las Vegas, NV
October 2012 to Present
Data entry for Nonprofits, Merchants, Social Media, Links and contact information.
Compile, sort and verify the accuracy of data before it is entered.
Compare data with source documents, or re-enter data in verification format to detect errors.
Locate and correct data entry errors, or report them to supervisors.
Maintain logs of activities and completed work.
Select materials needed to complete work assignments.
Researched Nonprofits and Merchants in all 50 states Contacted Merchants regarding commissions, Terms, and program details, as well as forming partnerships Planned upcoming events to Brand and Market Helpfreely
Reviewed emails and contacted corporate daily to organize all job assignments, events, admin changes, social media, and data entry information.
Manage staff, preparing work schedules and assigning specific duties.
Intake Coordinator
Metaspot
Las Vegas, NV
August 2012 to September 2013
In charge of in taking, weighing, x-raying, and processing all precious metals purchased Worked the market daily, locking all precious metals purchased In charge of daily office activities, organized, cleaned, handled lobby and office Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Plan, administer and control budgets for contracts, equipment and supplies.
Customer Service Representative
AGR GROUP
Las Vegas, NV
March 2011 to August 2012
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Solicit sales of new or additional services or products.
Helped current customers with their questions about their energy needs, made sure that we provided the clients with a quality product based on the state laws in all areas.
Personal Banker/Vault Teller
US Bank
Las Vegas, NV
November 2006 to January 2009
Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
Compile information about new accounts, enter account information into computers, and file related forms or other documents.
Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
Perform teller duties as required.
Investigate and correct errors upon customers' request, according to customer and bank records.
Execute wire transfers of funds.
Perform foreign currency transactions and sell traveler's checks.
Process loan applications.
Obtain credit records from reporting agencies.
Sold in retail and banking products and services to customers and prospect activities include outside marketing, outbound calls and cold calling as well as providing excellent customer.
Skills
Administration and Management Negotiation
Personnel and Human Resources Operations Analysis
Reading Comprehension Sales and Marketing
Customer and Personal Service Quality Control Analysis
Monitoring Communications and Media
Supervisor of a Screen Printing Company
Diligently seeking employment with a reputable company where my B Class CDL license, customer service skills, sales skills, strong work ethic, and commitment to excellence will be utilized and enhanced.
Work Experience
Supervisor/ of a Screen Printing Company
Street Team Promotion & Graphic
St. Louis, MO
2008 to Present
Ongoing product knowledge, selling tips to enhance business driven opportunities and to achieve goal and targets
Effectively handles customer questions and concerns
Maintains inventory control, preformed semi-annual audits of merchandise, balanced daily books, nightly deposits, including bank statements, plan and maintains overall shop appearance.
Liaison between customer and Graphic Designer on logos and layouts Windows Photoshop
Train new hires for production of screen printing and sales
Handled price quotations, information on product line, customer inquiries on shipments and special orders
Customer Service Rep
American Family Insurance
St. Louis, MO
2009 to 2012
Data entry
Answer phone and take messages for agent in professional manner
Provide professional customer service
Windows 7
File away paper work daily
Driver/ Customer Service
Gourmet food Works
St. Louis, MO
2006 to 2008
Deliver Breakfast and lunch to corporate offices, Medical centers and Hospitals in Southern Illinois and the Metro Area
Take inventory on food and supplies, pick up food and supplies and stock away rotating to a sure freshness
Daily 5;30am pre trip inspection of all 5 company vans to ensure safety and post trip inspection of all vans upon return
Help cooks prep food for delivery (pack box lunches, cut fruit, make sandwich treys
Process paperwork for delivery, make sure route matches clients and use map book to a sure best route to clients
Performed end of the paper work, wash dishes, mop, strip floors and re- wax quarterly
Communicate via Nextel Phone
Provided professional customer service
Safe driving record
Special Dispatch LLC
Driver/Customer Services
Special Dispatch LLC
St. Louis, MO
2005 to 2006
Seasonal
Deliver weekly shipment in timely manner to well know retail stores in Metro Area and Southern Illinois Picked up packages and general commodities to ensure next day delivery, average 20-25 deliveries Accustom to driving 24ft Box trucks with lift gate Tracked packages with company data scanner to ensure accurate count of boxes being delivered Process paper work for delivery Perform end of the day paper work (DOT)logged miles pre trip and post trip inspection of truck daily to ensure safety Communicate via Nextel phone Provided Professional customer service to Retail managers
ABA moving and delivery Customer Service/Driver CDL B
Deliver furniture from local stores to residents in a prompt manner to ensure customer satisfaction for repeat business
Accustom to driving up to a 26 feet box truck
Safe driving record with knowledge of Metro area
Negotiate contracts with logistics companies
Communicate via all telecommunication
Driver/Customer Service
ABA Moving and Delivery
St. Louis, MO
October 2004 to August 2005
Deliver furniture from local stores to residences in a timely manner to ensure customer satisfaction for repeat business Drive 24ft box truck and lift gate (DOT) Safe driving record with knowledge of Metro area (MAP book) Pre trip and post trip inspection of truck daily communicate via nextell phone
Event coordinator/warehouse
Yankton sports facilty
Yankton, SD
April 1999 to September 2004
Coordinate sports events and ref (volleyball, softball, basketball etc.) Train refs , Process daily paper work, Microsoft word, keep inventory of supplies ,receive and stock away supplies with fork lift pallet jack
Education
Environmental
Western Iowa Tech community College -
Yankton, SD
2001 to 2002
General Studies
University City High School -
St. Louis, MO
1981 to 1984
Skills
Windows ,inventory,Pallet Jack , Fork lift,Data Entry,CDL Driver,Route book reader,Porter,Upholster,sales and Marketing,Screen Printer,Photo Shop,
QUALIFICATIONS:
Work well without supervision
Ability to prioritize and remain focused on the essence of an issue
Excellent with customer support services
Skilled at learning new concepts quickly while working well under pressure
Operations Supervisor
Seasoned Security Guard with a successful background in the industry with over 15 years expertise in conducting investigations and writing detailed reports and problem solving tools necessary to serve and protect
Work Experience
Operations Supervisor
Metro-Tec Security
November 2002 to Present
Investigated and resolved clients inquiries and complaints in a timely and empathetic manner.
Covering locations on my shift making sure officers are in proper uniform and on time for duty.
Submitting report to General Manager of operations during my tour of duty.
Zone Supervisor
Quest Security Services
December 1998 to November 2002
Weekly visits to locations and speak with Clients about issues or concerns they may have and address those concerns right away.
Weekly meeting with Junior Supervisor to discuss any problems or concerns they might have and to make the best decisions to improve our service to our clients.
Weekly assessment of security officers performance and attire at work and to make sure all security procedures are followed.
Education
Exed Community College - Mountain View, CA
1992
SKILLS
Security Guard License Superior customer service
Quick Learner Able to work on my initiative
Flexible Good oral and written communication skills
Good interpersonal skills
Die Shop Supervisor
To attain a career employment opportunity in CAD design incorporating diverse design/drafting responsibilities to create innovative products utilizing various substrates.
Work Experience
Production Cad operator / printing die cutting pkg.
Multi-Packaging Solutions
2000 to Present
Formalize design plans for production using Artios CAD 7.70- blueprints, layouts, and samples. In addition, I use the program to perform various production tasks including programming die files for diecutting, importing/exporting files, programming coating files and cutting coating blankets for printing production.
> Shipper case preparation using TOPS Pro- sizing cases and unit load options
Die Shop Supervisor
> Ordered dies with all necessary tooling for jobs
> Monitored schedule to complete all initial pre-make readys for upcoming jobs including counters/matrixes, spot sheets, top and bottom pins, male and female blankers
> Assisting die cutter operators with machine operating resolutions as needed
> Trained die cutter operators
Lead Die Cutter Operator
> Ran and maintained Bobst Die Cutter 40" Press
Education
Collin County Community College - Plano, TX
2009 to 2010
Waxahachie High School
1986
Studio Maintenance Supervisor
To obtain a position here in Los Angeles where I can utilize the skills I have acquired over the last 20 years working in luxury high-rise buildings in New York City.
Work Experience
STUDIO MAINTENANCE SUPERVISOR
SHADOW MAGIC STUDIOS, LLC
2009 to Present
Duties: Responsible for all maintenance and repairs to studio: plumbing, electrical, carpentry. Personally respon- sible for maintaining studio aesthetics and client comfort. Supervised construction and installation of various pieces of infrastructure and equipment.
HANDYMAN
IMPERIAL HOUSE
2006 to 2009
Duties: Made repairs in apartments' plumbing, electrical work, and wooden floor work, clean, repaired and maintained heating/cooling convector units. Maintained exterior/interior of building. Supervised 25 employees on shift for a 480 unit apartment building. Responsible for all machine rooms. Painted basement, staircases, and all ma- chine rooms. Carpet cleaning, stripped, waxed, buffed basement floors. On call to work any shift according to management's needs. Supervised garbage disposal and removal for a 358 unit building.
HANDYMAN
2001 to 2006
Duties: 420 unit buildings. Repaired and reinstalled kitchen/bath sinks, showers and toilets, light fixtures, switches/outlets. Maintained and repaired hardwood floors. Repaired A/C and heating units. Maintained building motor/boiler rooms. Painting and plastering apartments.
DOORMAN/PORTER
IMPERIAL HOUSE
1998 to 2001
Duties: Performed all front door duties. Responsible for garbage collection and removal, aesthetics and cleanliness of public hallways.
PORTER/MAINTENANCE
RUPERT-YORKVILLE TOWER
1995 to 1998
Duties: Performed maintenance duties on vacant apartments, i.e., plumbing, electrical work, floor removal, general cleaning. Operated garbage compactors, and commercial carpet cleaning machinery. Stripped, sealed, and waxed wood flooring. Painted walls, floors, and all mechanical rooms. Supervised use of and operated mechanical equipment
PORTER/MAINTENANCE
TOWER EAST
1991 to 1995
Duties: Performed maintenance duties on vacant apartments, i.e., plumbing, electrical work, floor removal, general cleaning. Operated garbage compactors, and commercial carpet cleaning machinery. Stripped, sealed, and waxed wood flooring. Painted walls, floors, and all mechanical rooms. Supervised use of and operated mechanical equipment. On call 24/7.
IT Recruiter - Supervisor
A competitive and results oriented sales professional with over seventeen years of successful sales experience. Possesses the ability to develop and maintain key professional relationships within a competitive market, and successfully promote new products and services to specifically targeted clients. Capable of exceeding company and customer expectations by developing cohesive territory business plans. A business professional with a proven history of surpassing sales quotas and drives market share, resulting in sales growth and profitability. An energetic, dynamic, eager, and efficient sales professional.
Certifications, Awards, and Specialized Training
ITIL V3 Certified
Amazon Web Services Certified Professional
Awarded Salesperson of the Month and Salesperson of the Year honors throughout career
Awarded FY08 Inside Salesperson of the Year based on exceeding revenue quota by 130% and generating a total of $4M of revenue.
Speaker at The Secrets of Great Presentations education seminar and presented the steps involved in giving powerful and persuasive presentations.
Attended Excelling as a Manager or Supervisor seminar and mastered proper management skills and effective communication with subordinates.
Attended Three Day Professional Selling Skills Workshop and mastered networking, prospecting, overcoming objections, time management skills, cold calling, negotiating, client interview skills, selling techniques, and closing strategies.
Attended and conducted many more trainings and seminars focused on sales strategies and management.
High-level technical acumen in subjects like Mobile Application Development, SAAS, Cloud Computing, and Big Data/Business Intelligence.
Work Experience
IT Recruiter
IT Consulting Firm
Raleigh, NC
May 2012 to Present
An award winning IT Consulting Firm with a total commitment to quality, integrity, and first class service.
Through a network of over 15 offices nationwide Confidential provides the best IT professionals for contract, contract to hire and permanent placement.
As a veteran professional recruiter I have the ability to quickly identify the ideal candidates via an expansive established network of business professionals and clients.
Performing top-notch due diligence in screening, validating credentials and on-boarding is my expertise.
By consistently meeting key performance indicators I am able to manage the sales and recruiting process to meet and exceed goals.
Awarded Top performer honors at Confidential, Raleigh Branch for the month of January after only seven weeks in production.
Award winner for lead generation for the month of May 2014.
Senior Account Executive
Digital Intelligence Systems (DISYS)
Raleigh, NC
April 2010 to September 2011
DISYS is an ISO 9001:2008 certified IT staffing and consulting company with core services in IT Staffing and Consulting, Finance and Professional Services, ERP Services, and Infrastructure Support Services.
As a DISYS Senior Account Executive, I leverage my business relationships and proven recruiting and technical background, to identify staffing needs for companies.
Specialize in the placement of highly skilled IT professionals; specifically, Application Developers, Infrastructure Services Consultants, ERP Experts, Cloud Enablement Service and Mobile Solutions Implementation Specialists.
Targeting high level executives, ("C" Level, VP Level and Director Level) I am currently responsible for introducing a portfolio of services for staff augmentation, IT consulting, and managed services.
In depth knowledge of RFP, RFI and RFQ process of up to $40M.
Actively work with stakeholders across organizations to understand each business unit and requirements.
Well-versed in fixed deliverable-based projects and Managed Services.
Core responsibilities include: managing the recruiting process based on changing priorities and client needs, sales process management, forecast report generation, lead generation through cold calling, marketing campaigns, and sales presentations.
Thrive by demonstrating success in business development, negotiation, communication, and problem-solving in fast-paced business environments.
Expert level knowledge of Salesforce.com to manage pipeline forecasting and sales opportunities.
Consistently exceeding quota.
Senior Account Executive
Robert Half Technology
Raleigh, NC
January 2005 to March 2010
Responsible for effective negotiation, managing gross profit margins, communication and problem solving, in a highly competitive market.
Leverage my relationships in the business community to identify staffing and IT consulting opportunities with start-ups, mid-market, Fortune 500 and Fortune 100 companies.
Solely responsible for managing the sales and recruiting process for represented accounts.
Filled over 200 open software development positions in the Triangle.
Increased Robert Half Technology territory market share by increasing revenue by $300k fiscal year 2016-07.
National Rookie of the Year nominee for success during the first year of employment (top 5%).
Club 3000 Winner/Las Vegas - expenses paid trip exclusive to account executives meeting high quota sales achievements.
Major Accounts District Manager
Automatic Data Processing (ADP)
Raleigh, NC
September 2003 to December 2004
Completed an extensive three-month training program in which curriculum included human resources compliance, HR benefits administration, and human capital management.
Sales Executive responsible for a top-down sales approach; targeted CEOs and decision makers to convert prospects into clients by utilizing aggressive prospecting and new business development skills.
Responsible for increasing ADP's market share in the HRIS and benefits administration technology arena.
Increased eastern North Carolina territory account acquisition by 150%.
Required to possess strategic sales experience in technology, outsourcing, business products, services and human resource software solutions.
Record of consistently achieving monthly and quarterly sales quotas.
Western Team Manager
BMC Software
Cary, NC
February 2000 to August 2003
Sales Representative responsible for generating new business opportunities to corporations focused on Application Development and Business Service Management.
Achieved success evangelically selling an intangible product that increased efficiencies within the business process of software development.
Solely responsible for at least 50 complete sales cycles lasting an average of 4 months and carrying an entry price point of $320,000.
Conducted extensive proof-of-concept sessions with clients and prospects to validate return on investment.
After fourteen months of employment at BMC, was promoted to Western Team Manager earning the leadership role for a team of six sales professionals.
Grew my team into a successful sales organization through intensive training for the Western US Territory and excelled at multitasking between management and my own lead generation.
Core responsibilities included team management, sales process management, sales forecasting and report generation, lead generation through cold calling, marketing campaigns, and sales presentations.
Awarded FY08 Inside Salesperson of the Year based on exceeding revenue quota by 120% and generating a total of $6M of revenue.
National Sales Executive
TripLogics American Express
Cary, NC
July 1887 to January 2001
Outside Sales Representative for a national Travel Management Company which required selling to "C" level executives.
Partnered with CFO's of fortune 300 companies to manage travel expenditures through reporting and negotiating contracts with major airlines, car, and hotel vendors.
Outstanding record of prospecting, cold calling, selling, and implementing new corporate travel accounts.
Effectively maintain relationships with existing clients through unparalleled customer service.
Increased overall agency sales by 5 Million dollars in first three years of employment.
Awarded Salesperson of the Month and Salesperson of the Year honors.
Education
Business Management
Northern Michigan University -
Marquette, MI.
Operations Manager CV
Experienced Operations/Plant Manager and Quality Control Manager.
Highly skilled in maintaining fast-paced production environment.
Highly skilled in providing information regarding services of company.
Excellent listening skills, oral and written communications, problem solving skills and ability to meet deadlines.
A self-motivated professional with several years of experience in management and training.
Work Experience
Operations Manager
American Custom Finishing
Hickory, NC
October 2012 December 2014
Oversaw all aspects of operations
Reviewed daily production performances
Interacted with employees and department managers on a daily basis
Coordinated building contractors, electricians, plumbers and landscaping
Worked with county, city and fire marshal to ensure proper permits
Interacted with customers to ensure needs and quality maintained
Audited claims and or credits from customers
TSG Finishing LLC
Hickory, NC
March 2010 to October 2014
TSG Incorporated
Hickory, NC
September 1991 to January 2010
Quality Control Manager
Geltman Corporation
Conover, NC
January 1980 to August 1991
Oversaw all aspects of quality
Supervised inspection department and testing facilities
Worked directly with sales staff and all production departments to meet customer expectations
Communicated with customers with any quality needs or concerns
Ensured all products complied with ASTM and Joint industry guidelines
Audited any damage reports and root cause analyses
Education
Catawba Valley Community College - Hickory, NC
Diploma
St Stephens High School - Hickory, NC
Summary of Skills
Management/supervisory
Written/verbal communication
Customer Service
Problem Solving.
Insurance Coordinator and Supervisor Curriculum Vitae
Seeking a challenging position, that requires a self-motivated & responsible person, in which there are opportunities for individual achievement/growth.
Work Experience
Pre-Registration/ Insurance Verification Coordinator
HCA Shared Services Office
Richmond, VA
May 2015 to Present
Following HIPAA laws to protect patients
Submit and maintain accurate insurance information for patients
Knowledge of Meditech, Passport, Onbase, and Contrak operating systems
Scheduling Pre-Admission Testing before surgeries
Interacting via phone with physicians and nurses
Ability to collect and complete demographic data, medical information, insurance, and financial data accurately
Collecting co-pays and complete deductibles from patients via telephone
Using a headset and answering a multi-line telephone
The ability to prioritize and meet daily quotas in a changing environment
Occupational Health Tech
Retreat Doctors Hospital -
Richmond, VA
June 2011 to April 2015
Perform Tests (EKG's, finger sticks, blood draws, IV's, vital signs, Drug and Breath Alcohol Test)
Maintain calibration, supplies, and service requirement for equipment
Schedule appointments, check-in/out, prepare all forms/documents/paperwork required for each patient
Verbally communicate results with patients and employers
Assist the Nursing Supervisor with the midnight census
Update company and patient databases as necessary
Secretary/Nursing Tech
Reston Hospital Center -
Reston, VA
November 2008 to June 2011
Answer phones, scheduling appointments and make copies
Admit patients, administer and maintain patient records
Recognize decipher medical terminology
Maintain communication between patient and clinical staff
Collects and analyzes data
Responsible for typing up discharge instruction for patients
Central Sterile Processing Tech
Bon Secours
Richmond, VA
February 2004 to November 2008
Set up case carts for surgical procedures on a routine basis
Maintain adequate inventory of sterile and non-sterile supplies
Operates all sterilizers equipment's-Autoclave and Gas Machines
Input surgical data in instrument tracking system (Censitrac)
Work closely with managers in assisting training for new personnel
CT File Clerk
St. Mary's Hospital
Richmond, VA
August 2000 to January 2004
Use of Automated System to enter and transfer patient information
Maintain correct filing procedures for patient files and surgical films
Ensure important document were secured
Transport patients, supplies, specimens and equipment
Assist with creation of imagery to be applied to CDs/DVDs and PACS
Education
Certificate in Health Record Coding
J. Sargeant Community College - Richmond, VA
2015 to 2017
Associate of Applied Science in Medical Assisting Program
Bryant & Stratton College - Richmond, VA
January 2004 to January 2005
Skills
Microsoft Office (Word, Excel, Access, Power Point, Outlook), EMR Software, Typing (50WPM) - Safety Hazards, CPR Certified, Excellent verbal/written skill, team work, Advanced use of various office equipment
Office Manager CV (Supervisor)
Under direction, plans, directs, and assesses personnel and activities in an office and performs other administrative duties as needed to support office operations.
Qualifications usually required: High School graduate, an Associates Degree in business or other degrees can be preferred, as well as progressively responsible experience of supervisory duties.
Accountabilities
Ensures that appropriate documentation for office is prepared, maintained and/or distributed to ensure accurate records.
Evaluates staffing needs, completes forms to replace and/or obtain needed personnel, interviews to maintain optimal staffing. Screens, and selects best qualified applicants and oversees their orientation.
Troubleshoots, refers and/or takes action to resolve problems concerning patients' accounts, building maintenance, payroll, medical records, and/ or other problems to maintain efficient operation.
Prepares and/or processes deposit slips, vendor invoices and employee time records documenting vacation, sick, productive and non-productive paid hours to support personnel payroll.
Develops work schedules and monitors office personnel to ensure that assigned personnel are performing their functions in a productive manner in compliance with policies and expectations.
Acts as a liaison between office staff regarding services, billing activities, employees and other services to ensure communication.
Establishes and maintains office supplies and facilitates the ordering of needed supplies to maintain inventory.
Provides back-up or fills in for other personnel as needed to maintain operational efficiency. Other duties such as prepares and types all letters, provides back-up or fills in for other personnel as needed.
Performs other duties as assigned to meet the organization`s needs.
In fact, there are always many things going on and you make sure our environment stays productive.
An office manager must recognize and proactively meet the needs of our office and multi-task between several projects, while maintaining a cheerful and fun attitude. They manage the day-to-day operations of the office, help to strategize and organize our work space, office expansions and construction, set a warm and friendly tone, and build strong connections within the team. They must be comfortable interacting with all different personality types and have a “no task too small” attitude. Proactively maintain all office equipment to ensure everything is running smoothly, including sometimes an orderly clean kitchen area. Maintain inventory and order all office supplies, kitchen snacks and make sure lunches run smoothly. Work with people to develop office initiatives - recycling programs, healthy foods etc. Feel free to be Creative. Coordinate with building management as needed, in addition to addressing all building/office security & safety issues. Ensure that all guests are always greeted and directed correctly. Oversee process for incoming and outgoing mail and packages.
Other projects and duties may include: Managing office expansions and construction, specifically: ordering equipment, overseeing construction and creating an environment that fosters collaboration and happiness. Manage office contracts and budgets. Fostering an office environment that allows for freedom of suggestions, creativity and maintaining a warm and welcoming environment.
The office manager must have demonstrated business savyiness, be an organizational maven and simplifier with a helpful attitude that is sunny and optimistic, be quick, professional yet laid back and able to laugh at himself or herself, have a high standard of customer service.
Controler : Senior-Level Management
Vsevolod Chaplin, CPA
3355 Cyril Avenue, Apartment 4B • Bronx, New York 55555
555-555-9551 • vsevolod.chaplin1@gmail.com
SENIOR-LEVEL MANAGEMENT: Controller
Detail-oriented financial manager with a proven record of creating, interpreting and reporting financial information to improve general business operations and support long-range strategic goals. Specialize in creating policies and procedures that streamline operations, safeguard assets, increase profit and reduce expenses. Big-picture thinker who expertly analyzes data and is creative when addressing problems and introducing business solutions. Visionary leader who drives a culture of excellence company-wide and champions beneficial change initiatives.
AREAS OF EXPERTISE
Organizational Development • Change Agent • Financial Analysis & Reporting
Project Management • Risk Management • Enhancing Productivity • Process Development
Team Leadership • Training & Development • Financial Technology
PROFESSIONAL EXPERIENCE
Christ the Savior Parking, LLC • XXXXX, 2007 to Present
Operator and owner of 60 parking garage facilities in XXXX City
Controller
Direct all aspects of corporate finance and accounting. Ensure accurate general ledger transactions for 60 operating companies. Oversee all cash management functions, including cash receipts for over 6,900 monthly customers and daily revenue receipts for all locations. Partner with Operations Supervisors to manage aging customer accounts. Partner with Vice-President to prepare RFPs, Management Property Reports and property analysis. Worked with external auditors for the annual review and tax return preparation. Supervised 12 direct employees.
Major Contributions:
Overhauled the accounting department, streamlined all procedures, strengthened accounting controls and shortened the month-end closing process and improved the accuracy and relevance of accounting reports.
Established new reporting process, created weekly payroll flash reports and user friendly monthly P&L statements for individual companies and consolidated P&L listing each company separately.
Improved cash receipts collections by over 10 for over 6,900 monthly customers by communicating directly with Field Operations on customers’ collection status.
Spearheaded creation of data retrieving programs to eliminate manual data entry with the IT Director and vendors for: the revenue control system, the credit card processor, the payroll processor and MAS 200 rep. This allowed the company to grow but not increase staff.
Reorganized the work flow, increased the responsibility and improved the expected quality of the work from the accounting department. This created a high level of respect and of confidence in the work produced by the accounting department by top management.
Supervised creation of manuals and work paper templates so work became standardize and easily understood by management.
Saved thousands of dollars by partnering with credit card and telephone vendors by restructuring the billing rate and consolidating their invoices to save processing time.
Improved cash management by reconciling on a daily basis cash receipts and cash disbursements.
Patriarch Corporation• YYYYYY • 1996-2007
Provider of ATM replenishment and service, armored truck services and security system installation in a tri-state area.
Controller
Direct all aspects of corporate finance and accounting for 9 operating companies. Oversee all cash management functions, including approving cash disbursements. Partner with AR Manager to review customer bills and manage aging customer accounts. Partner with Operations Manager to develop budget and resolve financial and operational issues. Oversee external auditors in insurance, tax and NYS Banking Department audits. Manage special financial projects. Supervise 6 direct reports and 9 employees.
Major Contributions:
Facilitated a $25 million divisional divestiture by evaluating potential deals for profitability and feasibility and collecting information for due diligence.
Reduced operating expenses by more than 10% by providing information and analysis to facilitate a major corporate reorganization.
Overhauled accounting department, implementing new procedures to turnaround accounting work from being 6 months behind at start of employment to accurate and on time.
Restructured the general ledger to setup separate records for each corporate division, enabling executive management to view P&L by division or companywide.
Enabled better stock management by spearheading implementation of a new inventory control and PO software system.
Partnered with Operations Manager to develop a budgeting system, establishing standards and better methods for evaluating employee, division and corporate performance.
Improved audit position by developing current work papers and assuming management of sales tax audit, saving more than half of the amount previously paid in penalties and taxes.
Gundiaev & Chapman • White Plains, Florida • 1992-1996
Public accounting firm with a diversified client base that included real estate investment.
Senior Accountant
Prepared personal, corporate and partnership tax returns and ensured all internal and external deadlines were met. Prepared partner’s personal tax returns, including more than 200 K-1s per return. Liaised with clients to maintain relationships and gather information to prepare tax returns.
Major Contributions:
Personally prepared at least half of the firm’s returns, with several client returns consisting of hundreds of real estate properties in multiple states
Led an in-depth audit of a client’s business and recommended reorganization based on employee skills and assigned tasks to enhance productivity.
ADDITIONAL HISTORY (full details on request)
Robert Ludlam & CO. • White Plains, Florida • Senior Accountant
Coordinated monthly work for 30 clients, including journal entries, general ledger, sales tax, and payroll and inventory control. Supervised audit, review and compilation engagements. Prepared financial statements in accordance with GAAP and provided year-end planning for clients.
EDUCATION
Master of Business Administration in Accounting
State University of California • East Bay, California
Bachelor of Arts in History
McGill • Quebec, Canada
PROFESSIONAL DEVELOPMENT
Certified Public Accountant (CPA).
Senior Technical Support Engineer/Supervisor
Objective: Entry into advanced technical support position leading to management opportunity.
Work Experience
IT Support & Project Management
Operations IT
Woburn, MA
October 2011 to Present
Increased user satisfaction for issue resolution by 30%
Evaluate technology upgrades & inventory tracking
Oversee several personal & team oriented projects
Establish procedure documentation
Established monthly evaluation reports for Help Desk
Manage new hire setups & procedure
Managed Help Desk ticket assignment & resolutions
Assist in the structural & organizational development of the IT Team
Increased team communication by 15%
Mentor & Guide upcoming technicians
Develop instructional "how to" manuals for end users & IT Team
Asset and Software License Management
Senior Technical Support Engineer, De-escalation Engineer (supervisor)
Kaspersky Lab Incorporated -
Woburn, MA
March 2010 to November 2014
Senior Technical Support Engineer, De-escalation Engineer (supervisor)
Diagnosed and solved complicated software issues
Developed training sessions and taught colleagues
Directed projects and maintained deadlines
Reduced support volume by 15% through knowledge base articles
Achieved quality customer service
Coached and guided junior team members
Assistant Training Coordinator, Support Analyst I
Recommind Incorporated -
Norwood, MA
November 2007 to March 2010
Assisted in department formation
Administered learning management systems and virtual machines
Produced, revised, and storyboarded educational content
Provided customer assistance via phone, email, and remote
Conducted training for new employees
Researched, tested, and recreated technical issues to resolve
Organized formal and informal training events
Educated new team members using company software
Junior Media Specialist, Technical Writer
Wentworth, Department of Technology Services -
Boston, MA
February 2001 to October 2007
Junior Media Specialist, Technical Writer
Maintained superior customer service
Analyzed technical issues with laptops, VOIP and audio/video equipment
Set up audio/video equipment for faculty or events
Supported Windows and Macintosh operating systems
Recorded and edited videos of campus events
Designed technical manual of all internal processes
Resolved Active Directory and email issues
Interviewed technical personnel to conceptualize processes and policies
Operations Manager
Wentworth, Department of Technology Services -
Boston, MA
May 1997 to October 2001
Streamlined internal functions, processes and policies
Corresponded to potential recruits and conducted interviews
Formulated long-term planning goals
Inspired sales team
Publicized events and seminars
Managed documentation, processes and policies
Recruited and trained new sales personnel
Performed field sales and marketing
Customized web pages, graphics, advertisements, installations, and business card designs
Education
Bachelor of Science in Management of Technology
Wentworth Institute of Technology - Boston, MA
2010
Associate of Science in Business Administration
Massasoit Community College - Brockton, MA
2007
Additional Information
Computer Skills:
Operating systems
Windows, all platforms
Macintosh
Android, 2.1 and up
Blackberry
Microsoft
Active Directory
Project
Visio
Word
Excel
PowerPoint
Access
Design
Adobe Photoshop
Adobe InDesign
Adobe Flash
Adobe Fireworks
Adobe Captivate
Adobe Illustrator
TechSmith Camtasia
Corel Draw
Corel PhotoPaint
Programming: • WWW site design and publishing • WWW page design, HTML coding • XML coding, Visual C++, SQL databases
Remote Assistance: • LogMeIn Rescue • GoToMeeting
Business Skills: Management
Project planning/presentations
Meeting facilitation
Event/meeting coordination
Training
Document management
Long-term/short-term planning
Detail attentive
Fast pace environments/meeting deadlines
Leadership
Project team lead
Mentoring/guidance
Brainstorming/focus groups
Communication
Teleconferencing
Technical writing.
Senior Technical Support Engineer CV
Objective: Entry into advanced technical support position leading to management opportunity.
Work Experience
IT Support & Project Management
Operations IT
Woburn, MA
November 2015 to Present
Increased user satisfaction for issue resolution by 30%
Evaluate technology upgrades & inventory tracking
Oversee several personal & team oriented projects
Establish procedure documentation
Established monthly evaluation reports for Help Desk
Manage new hire setups & procedure
Managed Help Desk ticket assignment & resolutions
Assist in the structural & organizational development of the IT Team
Increased team communication by 10%
Mentor & Guide upcoming technicians
Develop instructional "how to" manuals for end users & IT Team
Asset and Software License Management
Senior Technical Support Engineer, De-escalation Engineer (supervisor)
Kaspersky Lab Incorporated
Woburn, MA
March 2010 to March 2015
Senior Technical Support Engineer, De-escalation Engineer (supervisor)
Diagnosed and solved complicated software issues
Developed training sessions and taught colleagues
Directed projects and maintained deadlines
Reduced support volume by 10% through knowledge base articles
Achieved quality customer service
Coached and guided junior team members
Assistant Training Coordinator, Support Analyst I
Assisted in department formation
Administered learning management systems and virtual machines
Produced, revised, and storyboarded educational content
Provided customer assistance via phone, email, and remote
Conducted training for new employees
Researched, tested, and recreated technical issues to resolve
Organized formal and informal training events
Educated new team members using company software
Junior Media Specialist, Technical Writer
Wentworth, Department of Technology Services -
Boston, MA
February 2009 to November 2012
Junior Media Specialist, Technical Writer
Maintained superior customer service
Analyzed technical issues with laptops, VOIP and audio/video equipment
Set up audio/video equipment for faculty or events
Supported Windows and Macintosh operating systems
Recorded and edited videos of campus events
Designed technical manual of all internal processes
Resolved Active Directory and email issues
Interviewed technical personnel to conceptualize processes and policies
Operations Manager
Wentworth, Department of Technology Services -
Boston, MA
May 2000 to April 2006
Streamlined internal functions, processes and policies
Corresponded to potential recruits and conducted interviews
Formulated long-term planning goals
Inspired sales team
Publicized events and seminars
Managed documentation, processes and policies
Recruited and trained new sales personnel
Performed field sales and marketing
Customized web pages, graphics, advertisements, installations, and business card designs
Education
Bachelor of Science in Management of Technology
Wentworth Institute of Technology - Boston, MA
2006
Associate of Science in Business Administration
Massasoit Community College - Brockton, MA
2002
Additional information:
Computer Skills
Business Skills
Leadership
Communication skills.
Human Resource Director/Manager
Multi-functional, customer focused professional with solid human resources experience in union and non-union environments.
Work Experience
Relocation and Training Specialist/Real Estate Consultant
Supreme Manor Real Estate Services
Chicago, IL
June 2006 to Present
Full service real estate brokerage.
Relocation and Training Specialist/Real Estate Consultant
Manage external communication, marketing, monitoring and sales of properties. Prepare contracts, comparative market analyses and price opinions. Provide personal attention and follow-up for superior customer service. Conduct first-time home buyer educational workshops. Twice selected Agent of the Quarter.
Field Operations Supervisor/Crew Leader
United States Census Bureau
Chicago, IL
April 2010 to August 2010
Served as liaison between field office and door-to-door Census operations. Lead and directed work activities of crew leaders and enumerators. Conducted initial and on-the-job training. Monitored performance to ensure that field work was completed correctly, efficiently and on schedule. Counseled and disciplined workers as needed.
Human Resource Director
Chicago State University
Chicago, IL
April 2001 to April 2008
Accredited university serving a student body of 5,000 and staffed with 1,400 employees.
Human Resource Director
Managed a department of twelve to administer Civil Service testing, employee relations, training and development, policy development and enforcement, staffing, labor relations, dispute resolution, employee discipline and benefits administration.
Effectively counseled and influenced others to reach sound business decisions.
Strategically planned long and short-range goals and objectives of the human resources department, ensuring their alignment with the goals and mission of the university.
Cultivated constructive working relationships with seven labor unions to foster an environment conducive for successful contract negotiations and positive employee relations.
Increased employee satisfaction by 17% through development of recognition programs, personal development training series and open communication with employee groups.
Human Resource Manager
Mead Packaging
Chicago, IL
May 1998 to May 2001
Managed a three-person department which administered payroll, employee relations, training and development, policy enforcement, staffing, labor relations, benefits administration, safety, dispute resolution, employee discipline and Equal Employment Opportunity/Affirmative Action.
Created positive and trustworthy working relationships with management, co-workers, union employees and leaders by maintaining open ongoing communication and fairly investigating and communicating the facts concerning grievances and terminations.
Successfully negotiated a three-year union contract that met management's objectives.
Designed and implemented a multi-purpose orientation program that achieved a 20% increase in employee retention, projected a positive company image and introduced the corporate vision and objectives.
Reduced recordable injuries by 85% over a two-year period by: implementing a safety improvement training program that increased employee awareness of safety concerns; conducting in-depth investigations of workplace accidents; implementing appropriate corrective actions, and working closely with doctors, attorneys and injured employees.
Improved employee performance and morale by developing a technical and soft skills training curriculum that met individual and organizational goals and objectives. Delivered training on supervisory and interpersonal skills, safety and high performance conduct.
Human Resource Generalist
International Paper
Erie, PA
December 1991 to November 1994
Coordinated key functions in a non-union start-up facility, a corporate office with multi-site responsibility, and a unionized manufacturing plant consisting of 900 employees. Led management development programs, college recruiting, employee relations, EEO/Affirmative Action, compensation and drug testing administration.
Increased diversity hires 40% by establishing recruitment objectives and developing strong relationships with minority college campus organizations. Established relationships with community organizations, business associations, and minority placement agencies to help ensure the success of Affirmative Action and strategic planning programs.
Successfully administered a $14 million pay-for-performance merit budget by analyzing compensation and performance evaluation policies and practices for accuracy and equity.
Developed and implemented guidelines for a mentoring program in a start-up facility centered on partnering new employees with established employees. Resulted in a one-week reduction in training time and a 15% increase in retention.
Education
Strategic Planning, Staffing and Development, Dispute Resolution, Coalition Building, Employee Relations, Compensation and Pay, Change Management, Labor Relations, Benefits Administration
Professional Affiliations/Certifications/Licensures include:
Society for Human Resource Management
Professional Human Resource Manager (PHR)
Development Dimensions International Instructor- Facilitation Skills Certification
Negotiating to Yes - Negotiation Skills Certification
National & Chicago Associations of Realtors
Volunteer - Network for Teaching Entrepeneurship
Volunteer - YWCA Economic Empowerment Program
Jefferson City, MO.
Insurance Representative and Supervisor
Self-motivated professional offering extensive leadership and strong communication skills.
Works effectively on teams, as well as independently, in fast-paced environments.
Work Experience
Insurance Representative
New York Life Insurance Co.
Bloomington, MN
November 2012 to Present
Responsibilities
Process policy administration transactions on client accounts including beneficiary changes, social security number/TIN changes, ownership changes and title changes within regulatory guidelines.
Maintain working knowledge of administrative systems and Variable Product & Fixed Annuities
Service Centers products and services.
Developed an understanding of requirements of regulatory bodies including FINRA, SEC, IRS, and state insurance agencies.
Loan Servicing Specialist III
Wells Fargo Home Mortgage
March 2010 to Present
Bloomington, MN
Process modification of mortgage loans within compliance of The Federal Housing Authority.
Communicate errors, status and information requests within the network.
Audit loan documents with a high level of attention to detail.
Answer inquiries within the areas of payment research, taxes, insurance and lien perfection, etc.
Maintain a 99% quality rate on completed modifications.
Research and analyze escalated issues and recommend solutions to management.
Appraisal Relations Representative
Rels Valuation
June 2011 to October 2012
Bloomington, MN
Processed appraisal orders received from clients.
Monitored appraisal orders to ensure appraisers were in compliance in delivering completed report.
Received calls from appraisers, clients and internal customers to address inquiries on appraisal orders.
Reviewed appraisals to ensure revisions were complete.
Supervisor
Lender Processing Services
August 2002 to March 2010
Mendota Heights, MN
Supervised teams to operate the Mail Room and Investor Document Execution departments.
Communicated with Fed Ex and UPS to coordinate pickups of daily packages.
Validated UPS billing for management approval.
Implemented the department's procedures.
Submitted templates for loan automation for specific clients.
Monitored and reduced costs of priority mail shipments.
Performed daily audit functions to monitor accuracy of the staff.
Created tracking logs for packages sent to the client's attorney firms.
Implemented business strategies to streamline the Client/Investor Document Execution requests from the attorneys.
Assisted in transition of departmental move from Florida to Minnesota and training of staff.
Attorney Management Representative
Fidelity Default Solutions
October 2000 to September 2003
Mendota Heights, MN
Managed a high volume of attorney firms to ensure legal action was completed in compliance of state laws.
Trained attorneys & paralegals via conference calls to develop an understanding on how to utilize Fidelity's system.
Acquired an effective ability of managing multiple responsibilities to ensure all deadlines are met.
Developed and maintained business relationships between the clients and attorney firms.
Computer Skills
Microsoft Office Suite 2010 (Word, Excel, Access, PowerPoint, Outlook, Sharepoint)
Typing 50 WPM
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