IT Specialists, Apple Products Technicians CV
IT Job Descriptions
Analysts: Analysts use their knowledge to evaluate existing applications, data, hardware and other systems in order to recommend enhancements. You can find applications system analyst, business data analyst, business systems analyst, information technology auditor, quality control analyst, etc. within this category.
Database Development, Administration & Business Intelligence: These employees know how to store database, manage it, interpret it and apply it. Data Architect, Data Management Director, Database Analyst, Database Report Writer, Data Warehouse Manager are related to this domain.
Enterprise Systems Analysis & Integration: Companies have made huge investments in enterprise systems, and these professionals help those investments pay off, as well as CRM specialist, ERP analyst, ERP project manager, operating systems programmer, SAP Project Manager, Systems Architect.
Health IT: The HiTech Act, ICD-10/11 requirements and the growing reliance on Electronic Health Records demands professionals with expertise that encompasses both IT and healthcare. Ambulatory Systems Analyst, Clinical Systems Analyst, Health Information Management (HIM) Project Manager, Interface Analyst, Revenue Cycle Architect/Builder are close related.
Management & Project Management: IT is fast paced. Using project management skills, these individuals help their teams keep up. Data Center Director, IT Project Coordinator, IT Project Manager, IT Technology Manager, Project Engineering Manager.
Network/System Design & Administration: Your internal and external customers expect their experience on your network to be seamless. Professionals in this sector, relying on knowledge of GIS, Java, .Net and other techniques, make it happen. Enterprise Infrastructure Architect, Messaging Engineer, Network Administrator, Network Control Technician, Network Engineer, Systems Administrator.
Programming/Software Engineering: Using their impressive technical skill sets, these experts design, develop and maintain software. Related jobs: Applications Engineer, Applications Systems Architect, Mainframe Programmer, Software Architect, Software Engineer, Software Quality Assurance Analyst.
Security: Your intellectual property is valuable, and so is the consumer data you store. Protect it with the right experts. Related job descriptions: Data Security Analyst, Data Security Manager Data Security Supervisor, IS Security Manager, Systems/Application Security Analyst.
Technical Support: Technical Support professionals make sure your systems, hardware and software can only provide value when it is working and fully functional. Related jobs are Computer Operator, Customer Service Representative, Help Desk Manager/Supervisor, Installation & Maintenance Technician, LAN/WAN Administrator, Technical Support Analyst.
Technical Writing: IT is a language all its own. These experts help interpret it, record it and translate it into business terms for your business’ leaders, as well as Documentation Specialist, Web Editor, Technical Trainer, Technical Writer.
Web Development & Administration: From content to design to UX, these pros can keep your web presence current and engagement. Related job descriptions: Content Engineer, Designer, Graphical User Interface (GUI) Programmer, Interface Design Director, Web Applications Developer, Webmaster.
A few samples of CV for Apple products technicians come on these pages:
- iPhone and iPad Repairs technician (Customer Service, Phone/Tablet Technician)
- iPhone Repair CV: Technician and Customer Service Representative
- Phone/Tablet Technician
- IT Systems Support Technician
- IT Manager/Director IT
- IT Specialist CV
- Another IT Specialist CV
- IT Expert Resume
- IT Technician CV
- IT Expert CV
- IT Consultant - Project Management
- Junior Technician CV
- IT Manager CV
- IT Service Management CV
- IT Director CV
- IT Coordinator/Technician/Data Entry IT Specialist
iPhone and iPad Repairs
Customer Service, Phone/Tablet Technician
Experience is highly desired but not required for iPhone and iPad Repairs. The employee occupying this position will:
Repair tablet and smartphone devices we provide training - but experience is welcomed).
In addition, you should have strong customer service skills:
Assist customers inquiring about repairs;
Test devices before and after repairs;
Assist with daily inbound and outbound shipping;
Answer customer questions and inquiries;
Organize parts and supplies;
Excellent and friendly customer service skills are required for success.
We have work available as part-time and full time.
Location: Staten Island area.
Skills and Experience:
Prior experience working with electronics is highly desired;
Apple product knowledge and enjoyment of Apple devices is a big plus;
Strong retail customer service skills is a big plus.
Customer Service: answering phones, checking in customers, and answering any questions that they may have about repairs.
Repairing smartphones and tablets, including, but not limited to iPhones, iPads, iPods, Samsung Phones, Samsung Tablets, & Kindle devices.
Laptop Repair - glass removal on MacBook Pro, charging port soldering.
Up-selling accessories (screen protectors, cases, other complimentary items surrounding the repair)
Solicit sales of new or additional services or products.
Other duties as assigned.
Ideal Candidate: A task-oriented individual who enjoys getting his or her hands inside devices, finding out what’s wrong, and coming up with a viable solution to the problem. Previous computer repair experience and customer service skills are necessary for this position.Task-oriented mentality. focusing on what is at hand, attention to detail, patience during the repair process, enthusiasm, ability to work well with the team and clients, ability to learn new tasks and skills quickly, computer repair experience, commission.
Daily Job Duties include: Service, repair, and/or propose replacement of residential and commercial appliances such as but not limited to stoves, ranges, ovens, dishwashers, dryers, washing machines, refrigerators, freezers, and microwaves. Be able to service and startup equipment, and adjust to the manufacturers and job specification.
Be able to troubleshoot, adapt, and resolve/repair all issues that arise that would keep the equipment from functioning properly.
Communicate to the consumer the proper operation and owner's maintenance of the installed equipment. Answer homeowner's related questions as to operation, features, and functions.
Perform required documentation for each call, recording recommendations, repairs, accurate readings, and observations. Have client sign necessary paper work and collect payments as directed.
Like fixing phones and computers? Do you enjoy working with customers and brightening their days?We are seeking cell phone/tablet/computer repair technicians with excellent customer service! Advanced training will be provided to qualified applicants with prior experience in cell phone, tablet and/or PC repair experience. We are currently taking applications for a Full Time position. Applicants should have basic phone disassembly experience and be especially familiar with Apple and Samsung products such as iPhones, iPads, Galaxys, Notes, etc. Prospects should also be able to work with customers to diagnose uncommon phone problems and properly explain and troubleshoot issues that help the customer understand the repair process. Basic computer skills required. (Micro)Soldering skills a plus.
Full time and Part Time Positions Available for right candidates.
Reliable transportation, clean background required.
Positions will fill quickly, apply today by submitting your resume.
Job Type: Full-time
Salary: X/hour
Required experience:
Cell Phone, Tablet, PC, Mac Repair: 1 year.
Repair Technician for iPhone, iPads, MacBooks
Full-time, Part-time, Internship.
Compensation:
We pay well and we are negotiable. We offer competitive hourly rate for most starting employees. The employee will be assured rapid growth potential and management potential.
Required education
High school or equivalent.
Application Instructions : Send your CV at
Great Personality is a must! Become a part of our great culture with excellent opportunities for advancement! Looking to hire an experienced part time Technician for 20 hours a week - Possibility of full time Later.
Experienced cell phone repair technician - Must have three years of hands on experience in the cell phone repair industry.
Knowledge of Android/iPhone software, rooting, and jailbreak- Must be able to perform LCD repair on Samsung Galaxy products, and LCD iPhone products, charging port repair; liquid damage - Complete Phone Repair.
Ability to Diagnose cell phones for technical issues.
Knowledge of Android/iPhone software, rooting, and jailbreak.
Must have complete knowledge and hands on experience with all aspects and all brands of cell phone repair.
Ability to speak to customers on their technical issues and resolve issues.
Must pass background check.
Be Part of the Growing Company. Opportunity to be part of Management.
 |
| Used electronics. Photo by Elena and iGotOffer.com |
iPhone Repair CV: Technician and Customer Service Representative
We are looking for skilled, task-oriented person to join our growing family. The perfect candidate enjoys getting his or her hands inside devices, finding out what’s wrong with them, coming up with a viable solution to the issue, focusing and being attentive to detail. The candidate must be able to learn new tasks and skills quickly. Previous computer and cell phones repair experience is necessary. Customer service skills are also a must, as we pride ourselves on our outstanding level of customer service, and need a team member who can add to our customer service culture and who will be a part of the group, looking to help where needed. Apple product knowledge and enjoyment of Apple devices is a big plus.
Skills and Experience:
Daily job duties will require:
Prior experience working with electronics.
Service, test and repair smartphones (both iPhone and Android), MacBooks, Mac Pros, tablets, iMacs and other electronic devices (such issues as the device won't turn on, broken glass removal, screen replacement, soldering, testing before and after repairs, etc. To make a long story short, the candidate must be able to troubleshoot and resolve/repair all issues that arise that would keep the equipment from functioning properly, including diagnosing for technical issues, disassembling and assembling electronic devices).
Organize parts and supplies.
Assist with daily inbound and outbound shipping.
Perform required documentation.
Job duties will include:
Strong and friendly customer service skills.
Answering phones, checking in customers, and answering any questions and inquiries that they may have.
Assist customers inquiring about the process of selling their devices.
Answer questions related to operation, features, functions, or technical issues with their devices.
Work with customers to diagnose uncommon technical problems and properly explain issues that help the customer understand the repair process.
Work available as part-time and full time.iphone repair
Location: Staten Island, New York, NY.
Shift: Monday through Friday: 9am to 6pm
About us: iGotOffer.com is an online service designed for buying back electronic devices. Our goal is to provide customers with an exceptional experience and we strive to offer the highest payout.
Credit image: iGotOffer.com
Phone/Tablet Technician
iGotOffer was founded in 2010 as a company that buys used iPhones, iPads, MacBooks and other Apple products online. The company buys as well used electronic devices of other brands.
iGotOffer is a woman-owned company. iGotOffer has a second hand dealer license, approved by the city of New York. As of today, we have a team of ten, working for the company full or part-time.
Every day we buy dozens of items, and the company is expanding. We have always tried to find new innovative ways of doing business. For example, in late 2016 we have introduced the Siri voice in our messages (if a customer calls us, Siri voice meets and guides him through the system, as we recorded the messages contracting the services by Ms. Bennet, who is Siri voice in Apple. But we still have to find the best ways to market this feature).
A few words about the procedure: The transaction is initiated and completed online. The customer chooses the item he'd like to sell, fills in the form (type of the device, model, version, technical specifications, accessories, carrier) and receives an instant quote. If the customer accepts the quote, he receives an immediate shipping label (the shipping is on us) and sends us the package, which is fully insured by iGotOffer. Upon the arrival, we inspect the item and pay the user the amount due. In some cases we may re-quote the item, if we find a serious hidden issue with it. If the customer doesn't agree with the new quote, we send the item back to him, and in this case we also pay for the shipping. Generally, the whole process (from the moment the users accepts the quote to the payment) is carried out in about two weeks. That's all.
Please feel free to ask any question, we'll be pleased to answer them.
We are looking for skilled, task-oriented person to join our growing family. The perfect candidate enjoys getting his or her hands inside devices, finding out what’s wrong with them, coming up with a viable solution to the issue, focusing and being attentive to detail. The candidate must be able to learn new tasks and skills quickly.
Skills and Experience:
Phone/Tablet Technician, daily job duties will require:
Prior experience working with electronics.
Service, test and repair smartphones (both iPhone and Android), MacBooks, Mac Pros, tablets, iMacs and other electronic devices (such issues as the device won't turn on, broken glass removal, screen replacement, soldering, testing before and after repairs, etc. To make a long story short, the candidat must be able to troubleshoot and resolve/repair all issues that arise that would keep the equipment from functioning properly, including diagnosing for technical issues, disassembling and assembling electronic devices).
Organize parts and supplies.
Assist with daily inbound and outbound shipping.
Perform required documentation.
Apple product knowledge and enjoyment of Apple devices is a big plus.
Previous computer and cell phones repair experience is necessary. However customer service skills are also a must. as we pride ourselves on our outstanding level of customer service, and need a team member who can add to our customer service culture and who will be a part of the group, looking to help where needed.
Job duties will include:
Strong and friendly customer service skills.
Answering phones, checking in customers, and answering any questions and inquiries that they may have.
Assist customers inquiring about the process of selling their devices.
Answer questions related to operation, features, functions, or technical issues with their devices.
Work with customers to diagnose uncommon technical problems and properly explain issues that help the customer understand the repair process.
Additional and to discuss if we include or not:
Work available as part-time and full time.
Location: Staten Island, New York, NY.
Shift: Monday through Friday: 9am to 6pm.
We offer: Medical and other benefits provided after 3 months 401k Profit Sharing Vehicle iPhone Laptop Specialized tools provided.
About us: iGotOffer.com is an online service designed for buying back electronic devices. Our goal is to provide customers with an exceptional experience and we strive to offer the highest payout.
IT Systems Support Technician
To obtain Part-time / Flexible career in Information Technologies.
Work Experience
IT Systems Support Technician
Marin IT AS
Houston, TX
January 2015 to Present
Provide onsite / remote PC support to help troubleshoot and solve issues with the PC's operating system or hardware.
Maintain and update devices based on Company Policies for upgrades.
Assist with IT projects as company requires.
Troubleshoot and install applications as required by the customer.
Maintain and service Apple and Android cell phones/tablets as needed.
Provide customer support and document tickets and solutions within the set time as defined in Corporate SLAs.
Data Analyst
CEM Resources
Conroe, TX
November 2010 to December 2014
Provide troubleshooting and support for a small windows network.
Read product release notes for survey equipment to determine when and if software updates are necessary.
Program and sync crew leader laptops as well as data department central processing units.
Analyze Data from survey crews to determine if pipelines meet National Association of Cathodic Engineers standards for cathodic protection.
Install and maintain cathodic protection systems on water tanks.
Prepare and present reports on findings to clients based on the information gathered from the survey crews.
Correctional Officer
Federal Bureau of Prisons
Beaumont, TX
November 2009 to October 2014
Provide supervision to the inmate population to ensure their safety.
Keep order in the prison.
Fill out reports noting the daily activities.
Patrol to ensure safety and investigate for signs of contraband.
Keep the compound secure from all types of escape attempts.
Security Guard
CEM Resources
Houston, TX
November 2007 to October 2009
Patrol assigned properties to ensure residents and units are safe from theft or harm.
Disperse crowds after curfew.
Respond to immediate calls for aid.
Report all activity to property managers nightly.
Field Investigator
Veracity Research Company -
Argyle, TX
August 2001 to October 2007
Investigate Insurance Fraud by means of video surveillance and canvassing.
Manage time to work around assigned caseload and report writing.
Help process claims investigations in the form of alive and well checks, record retrievals, and widow checks.
Hold a Private Investigator license in the state of Texas, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Delaware, and Maryland.
Assistant Manager
Panera Bread
Princeton, NJ
August 1999 to July 2001
Loss Prevention and Auditing.
Customer Service and Relations, Manage Associates, Cash Handling, Hire and Train Associates, Store Inventory, and Baking for Café.
Specialist
United States Army
Fort Bragg, NC
July 1998 to December 2001
Military Police Officer, Train Iraqi Police Officers, Patrol Main Transportation Routes, Base Security, Train New Soldiers, and Maintain/Operate Weapons Systems.
Education
Bachelor of Science in Information Technology
University of Phoenix - Jersey City, NJ
August 2001 to November 2005
Vocational in Basic Training
Airborne School - Fort Benning, GA
July 2000 to November 2003
High School Diploma
High School-East Brunswick - East Brunswick, NJ
IT Manager/Director IT
Skilled IT Manager with extensive background, thorough knowledge of IT/Network operations and a proven track record of efficient, streamlined operations and leadership, seeks challenging position at a growing company where I can utilize my skill, experience and talent to aid in continuing growth.
Work Experience
IT Consultant/System Administrator II
IT Specialists
Colorado Springs, CO
February 2015 to Present
Responsibilities
Provides strategic guidance to clients in a wide variety of industries to aid them in making the best technology decisions for their business. Successfully implement and leverage the latest virtual, cloud and premise based technologies to help our clients become more productive, efficient, secure and fault tolerant. Received multiple customer commendations due to thorough and professional management of the complex implementation and migrations from legacy to cutting edge technology systems.
IT/Network Manager
Estech Systems, Inc
November 2004 to December 2014
Responsible for the management of IT Staff, connectivity, and support of multiple internal and external networks and VLAN’s with 130 plus workstations and 11 servers. Instrumental in the implementation of the MAS 500 ERP Software, as well as multiple upgrades, to help streamline manufacturing, purchasing, ordering, and shipping of thousands of telephony products. Successfully managed database and data backups on all servers without any loss of data during my employment. Designed and implemented VPN and Cloud services to create an efficient and reliable remote work environment for remote and traveling staff using Android and Apple mobile devices. Successfully migrated server environments from legacy hardware and Novell software to Microsoft Active Directory using VMware VSphere 5, Dell Servers and EMC Storage technologies to minimize production interruptions and maximize company wide productivity. Lead an inter-departmental team of developers and product specialists through the development and integration of the Flexera License Software into the Sage MAS 500 ERP system, allowing much more efficient order processing, warranty tracking and license fulfillment.
Network Support Engineer
Estech Systems, Inc
May 1999 to October 2004
Designed, implemented and managed a Network Support Desk capable of supporting hundreds of resellers nationwide. Also responsible for developing and writing technical documentation for the installation, troubleshooting and support of local and wide area networks that will accommodate Data and Voice over IP solutions. In charge of the tracking and the resolution of escalated site issues, including network, carrier and remote Voice over IP issues. Aided in the development of specifications and design of a variety of network testing tools to include packet analyzers, bandwidth testers, and network performance meters. Skilled in reading output from packet analyzers to aid in troubleshooting networks.
VOIP Technical Trainer
Estech Systems, Inc
January 1991 to April 1999
Responsible for the development of a certification and technical training program for a network of over 300 resellers nationwide. Formulated and taught a one week technical training and certification course to instruct and certify reseller technicians on the installation, configuration and troubleshooting of networks and a Voice Over IP base telephone system. Trained other employees to teach the training and certification course. Was also responsible for documenting the processes within the certification and training program to ISO 9001 standards.
Network Manager
Estech Systems, Inc
April 1990 to January 1991
Responsible for the management, connectivity, and support of a Local Area Network with 50 plus workstations and servers. Implemented a help desk program to aid in the timely tracking and resolution of users issues as well as upgrading the network to operate in a more efficient and cost effective manner. Converted and upgraded the network from a purely shared IPX network to a hybrid switched network running IP to accommodate the testing of an IP PBX. Tested the effects of how different network infrastructures impact Voice Over IP and IP Telephony applications.
Network Administrator/IP Telephony Analyst
Sandstream Incorporated
Carrollton, TX
January 1989 to April 1990
Responsible for the configuration, connectivity, and management of IP Telephony applications and hardware as well as Quality of Service issues related to them.. Tasked with researching and testing Voice over IP and IP Telephony solutions, to include H323, video conferencing, multicast and unicast audio/video conferencing and whiteboard applications. Designed, implemented, tested and managed a new pure IP corporate network infrastructure to support IP Telephony, multicast and unicast audio/video, and day-to-day corporate data traffic. Helped build and maintain a lab to test new IP Telephony and IP Multicast Video technologies, as well as using a variety of network monitoring tools to produce and verify test results. Provided support for all the workstations and servers in the company in a second level support roll.
Network Administrator
ASC Solutions Incorporated
October 1980 to January 1989
Responsible for the connectivity and support of a Local Area Network with fifty plus workstations and eight Windows NT Servers. Used various networking applications to host HTTP, SMTP, POP3, NNTP and Electronic Commerce servers, as well as supporting and troubleshooting these servers using HP OpenVeiw, Microsoft SMS, and Window's NT Performance Monitor. Responsible for operating our In-house Help Desk, as well as purchasing of hardware and software. Experienced in installing, supporting and using the following software: Windows , Windows NT Server 4.0, Internet Information Server, Versions 2.0, 3.0, and 4.0, Exchange Server 5.0, and the AltaVista Security Suite. Was instrumental in saving the organization over 15,000 dollars a year by reviewing and realigning the data and voice lines in a more cost effective way.
Carrolton, Tx, Technical Support Representative
Stream International Incorporated
January 1920 to October 1970
Provided Technical Support for one of the largest online services in the world. Assisted members in troubleshooting and correcting TCP/IP and modem connections to the Internet and the World Wide Web. Also provided help with Email, newsgroups and general customer education concerning the Internet, email and different Internet browsers. Trained in customer service and customer satisfaction.
Skills
IT Department Management experience , managing staff and formulating yearly IT Budgets, managing vendor and contractor relationships, negotiating bids, and budgets, as well as managing support and maintenance contracts with hardware and software vendors while staying in compliance of quality programs to include Six-Sigma and ISO 9001. Managing Inter-Departmental teams to successfully implement various complex software and hardware installations, migrations and upgrades. All Microsoft OS's, Suse, RedHat and Ubuntu Linux Distributions, Mac OS-X and Novell Netware up to 6.5. Active Directory, VMWare and Xenserver, MS SQL Server and MySql Databases, MAS 500 ERP Software, Apache and IIS Web-servers, ACT CRM Software package and databases, ARC Serve , Symantec SSR and BackupExec, and Script based backup solutions that backup to Tape Library, SAN and Cloud. Email servers that include Novell Groupwise, Google Apps Premier for Business including Gmail and Postini, Exchange Server, SMTP/POP email servers running on Windows, Linux and Apple servers, Network Hardware/software experience includes 1900,2600, 2900, 3500 Series Cisco Switches and Routers, HP, NetVanta, Network devices, Cisco ASA Firewalls, Fortigate Fortinet Firewall and VPN services, Solar Winds Enterprise Network Monitoring Software, Sniffer Pro and WireShark Packet Analyzing packages.
Military Service
Service Country: United States
Branch: Army
Rank: Specialist (E-4)
January 1895 to January 1900
88H - Cargo Specialist
IT Specialist Resume
Work Experience
IT Specialist
Telenetworking
Austin, TX
April 2013 to May 2015
Responsibilities
Answered phone calls in a timely and professional manner.
Quickly aided the customer with their issue
Apologized for the inconvenience
Upon successful aide with technical issue provided upgrade and general sales options to customers
Maintained sales quota
Skills Used
Data entry
Attention to detail
Information Management
Customer service
Sales
CMA Manifest
Wyndham Worldwide -
Destin, FL
September 2011 to March 2014
Position Summary :
Responsible for answering all incoming calls, data entry, and reporting. Help guest with questions regarding directions, ticket prices and accounts. Support for the CMA's, CMA managers and CMP program.
Essential Functions and Tasks:
Answer all incoming calls and direct them to the appropriate department. Help guest with direction, ticket prices, and account information. Take the CMA tours and broker tours in order to record them on the manifest.
Taking the CMA and broker tours from the manifest and creating accounts for them in CRS. Running reports, checking, and stuffing of vouchers.
Communicate with other departments on anything that is changing or any issues that need to be handled. Running reports for brokers. Daily occupancy report.
Support for the CMA's, CMA managers and CMP program.
General office duties including faxing, filing, and record keeping.
Requirements
Community marketing agent
Wyndham Worldwide
Destin, FL
March 2010 to September 2011
Book qualified tours in accordance with set guidelines
Be professional in nature; be approachable while meeting booth quotas
Work within Best Practice Guidelines and all Company and sales specific policies and procedures
Deliver required number of qualified tours to the sales site
Provide excellent customer service to all guests
Identify opportunities that are on the horizon and put together plans to capitalize on them
Bring fresh and new ideas to management that would be cost and/or time effective
Receive and handle rejections from prospects in a courteous and professional manner
Turn a negative response into opportunities which can be capitalized on work within a defined structure in a fresh, creative manner
Represent the Company in an ethical, moral and professional manner
Display a high level of loyalty and self-discipline and high integrity
Set goals to maximize production, while minimizing costs
Attend sales meetings and training sessions as directed
Interact favorably with all types of people, display excellent verbal communications skills.
Adhere to the set work schedule and for being on time for work
Attend all training and team meetings as required
Support the Company's sales and marketing programs and strategies
Display a positive, courteous and respectful attitude towards the Company and team members
Attain all required government licenses and registrations within defined time periods
Stay current with required governmental requirements, work permits, etc.
Act in a responsible and safe manner
Aviation Resource Manager
USAF
November 2005 to March 2011
Interprets public law, plans, organizes, and directs asset resource activities. Reviews mission accomplishment reports for accuracy. Initiates actions to support flight management policies and procedures, and conducts aircrew interviews. Prepares and processes aeronautical orders and military pay orders.
Maintains control and accountability for sensitive documents
Inspects, evaluates, and maintains asset record folders, files, and reports. Ensures timely and correct accomplishment of audits and reviews of asset folders, files, and reports.
Journeyman
Aviation Resource Management
December 2001 to February 2005
Education
Niceville Senior High School
Skills
Database management, MS software manipulation (Two formal classes in MS Excel), technical writing, professional communication skills (Phone, e-mail, verbal). Can type approximately 80 WPM. Great attention for detail and an analytic mind. Great work ethic.
Military Service
Service Country: United States
Branch: USAF
Rank: A1C
December 1999 to March 2004
Commendations:
Awarded AF Accomendation medal for actions above and beyond in the aid of saving a fellow Airman's life
IT Specialist CV
Work Experience
IT Specialist
The Boston Consulting Group -
Dallas, TX
October 2011 to November 2014
Provided level 1 and 2 desktop support for both the Dallas and Houston Offices.
Maintain laptop fleet and scheduled rotating upgrade schedules.
Maintained and managed hardware warranty work with vendor.
Providing support for IT/AV equipment for offices, meetings, and events.
Experienced in Active Directory management.
Maintained zero defect proactive computer repairs for laptop fleet.
Maintained hardware and software inventory.
Office Services Assistant
The Boston Consulting Group -
Dallas, TX
May 2007 to September 2001
Clean, order, inventory, and stock office supplies.
Setting up offices and rooms for meetings/events.
Shipping and receiving of all mail and packages in office.
Any other misc office related duties (helping pack and move items, send request to building management for any maintenance, tours, etc. )
Relief Manager
Public Storage -
Dallas, TX
July 2005 to May 2007
Maintaining Properties
Cash handling, leasing, and goal tracking.
Order and inventory of supplies
Client relations
Paperwork audits
Business Advisor
James One, National Business Advisors -
Dallas, TX
January 2001 to July 2005
Contacting individuals that were interested in starting their own business
Screening individuals and discussing what programs would best suit them
Providing resources to start business
Account Management
Education
History and Social Studies
University of North Texas - Denton, TX
Skills
Customer Service, Cash handling, Inventory Management, IT Support/Troubleshooting, Shipping/Receiving
Additional Information
Summary of Qualifications and Skills
Hard working, dependable, and highly motivated.
My studies and work experience have made me very knowledgeable in both computer and AV troubleshooting.
Comfortable with a wide range of IT and AV equipment for facilitating meetings.
Team player who wants to learn and help my organization succeed.
IT Specialist CV
Work Experience
I.T. Specialist
Atlanta Technical College
Atlanta, GA
2014 to 2015
Provide technical assistance to computer users concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Replicate data from desktop computers/laptops to another using disc imaging applications and backup devices
Restore up to10 laptops, desktop computers, and mobile devices on a daily basis to ensure compatibility
Deliver help desk support and offsite customer service for clients with technical issues and questions in a helpful manner
Assembled over 30 labs, guest rooms, offices, and workstations for employee, client, and student use
Marketing Representative
Connections
Decatur, GA
2001 to 2007
Provided customers with information and advertising fliers to endorse upcoming events, plan and allocate to 14 locations a day for promotion events and prepare advertising and promotional materials to increase sales of products or services
Help produce over 120 brochures daily using printing software and other materials
Education
Diploma
Atlanta Technical College
2010 to 2015
Certificate of Credit
Georgia State University
2006 to 2009
Bachelor of Science in Computer Science
Atlanta Metropolitan State College
2000 to 2006
Skills Summary
- Troubleshooting
- PC/Laptop Repair
- Account Management
- Operating Systems
- Hardware/Software
- System/Data Backup
- System Administration
- Documentation
- Microsoft Office Suite
- Networking
- PC/Laptop Assembly
- Installation/Upgrades
- Mobile Devices
- Machine Operations
- Technical Support
IT Specialist CV
Work Experience
IT Specialist
Freetahens
Athens, GA
January 2014 to Present
Duties & Responsibilities
Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
Oversaw the daily performance of computer systems
Answered users' inquiries regarding computer software and hardware operation to resolve problems
Developed training materials and procedures and trained users in the proper use of computer systems
Achieved marketing and sales objectives by contributing marketing and sales information and recommendations to strategic plans and reviews, preparing and completing action plans, and implementing production, productivity, quality, and customer-service standards
Performed routine clerical and administrative functions such as correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to callers
Guest Service Associate
Racetrac
Athens, GA
July 2014 to Present
Duties & Responsibilities
Greeted customers and provided an enjoyable shopping experience for all customers
Responded to customer requests in a timely manner
Supported and followed all safety and security initiatives
Operated the point of sale pursuant to corporate standards, maintaining proper cash levels
Adhered to the execution of established safety, security, quality and store operations policies, procedures and practices
Ensured the proper execution of all assigned store level marketing programs
Completed all store housekeeping functions, including cleaning, dusting, sweeping, mopping, and emptying trash
Replenished products and supplies to ensure in stock conditions at all times
Communicated with the management team regarding customer requests and vendor-related concerns
Project Manager / Field Study
Georgia Pacific
Atlanta, GA
April 2014 to December 2015
Duties & Responsibilities
Led planning and implementation of projects, participating in the design and testing phases
Facilitated the definition of project missions, goals, tasks, and resource requirements
Resolved and assisted in the resolution of conflicts within and between projects and functional areas
Developed methods to monitor projects and area progress, and provided corrective supervision when necessary
Created and tested SharePoint sites
Collected and analyzed necessary date to build information systems and sites
Presented oral and written reports defining plans, problems, and resolutions to appropriate levels of management
Property Manager Assistant
MORGAN & MORGAN PROPERTIES -
Athens, GA
June 2007 to December 2008
Duties & Responsibilities
Greeted prospects and residents, assisting them with property issues and concerns, and handling complaints
Recorded all telephone and in-person visits on appropriate reports
Demonstrated community and apartment models and applied product knowledge by communicating the features and benefits
Assist prospects with completing applications and secured deposit in accordance with the Fair Housing requirements
Updated availability report, processed applications for approvals, including credit check and rental history, submitting processed applications to the Property Manager for approval, and following up with applicant regarding status
Ensured apartment was ready for resident to move-in on agreed date
Monitoring marketing and promotional effectiveness
Education
Bachelor of Business Administration in Computer Information Systems
Georgia State University, Robinson College of Business - Atlanta, GA
2006 to 2011
BA in Managerial Sciences
Georgia State University, Robinson College of Business - Atlanta, GA
2002 to 2006
Additional Information
Core Competencies:
Interpersonal Communication; Client Relations; Training & Development; Data Collection & Analysis; Written & Verbal Communication; Customer
Service; Leadership; Office Management; Conflict Resolution; Critical Thinking; Time Management; Research & Development; Process
Improvement; Relationship Building
IT Specialist (Technician, Expert)
Work Experience
IT Specialist
Inter-American Development Bank -
Washington, DC
July 2005 to December 2015
Conducted the annual IT general controls self-assessment testing for security configuration baseline, security architectures reviews for Oracle, Unix, and Windows. Reviewed Nessus vulnerability scanned results. Analyzed audit report findings and provided recommendation for deficiency remediation actions.
Managed the annual Oracle and Unix passwords change project by import/export data into Excel spreadsheets to assess and evaluate databases, servers info, and communicated results to departmental and stakeholders.
Coordinated the BWise system implementation with Risk Management department by preparing risks and controls templates.
Prepared audit samples and evidences for external auditors. Analyzed and determine interfaces to include in Internal Controls and Change management process.
Researched and write technical policies, procedures based on compliance regulation and industry best practices.
Performed system administration for eTrust Admin (Computer Associates) User Provisioning to integrate with Microsoft Active Directory, LDAP, Oracle, and UNIX endpoints to provision/de-provision user and system accounts for the Bank and its 34member countries.
Planned, configured, implemented, tested, and documented the deployment of eTrust Admin user provisioning system and Identity Management in compliance with the COSO framework.
Monitored and assessed extract routines to explore and correlate users, roles, and classes from diverse application systems to aggregate into a standard Role Base Security system. Maintained data transformation process from PeopleSoft data extraction into Microsoft SQL server (DTS package).
Facilitated the implementation of Dell backup software AppAssure by configuring the backup scripts and parameters for +150 servers and interfaces. Coordinated Production Readiness, testing, documentation, and go-live activities.
Performed annual access and transfer recertification for various applications such as ePay, Active Directory generic accounts, Finance, LAWSON, HURIS, and its 34 member countries. Analyzed and executed Oracle queries to identify and update resources. Validated info validation with departmental.
Senior Systems Programmer
Marriott International
October 2001 to January 2005
Information Resources, Application Services Department
Designed, developed, tested, and implemented PeopleSoft Financial application version 6, 7, 8 enhancements, and break/fix to meet business user requirements and milestones.
Installed, configured and tuned technical components that supported PeopleSoft applications.
Provided financial input on project budgets, capital expenditures, and cost estimates.
Developed and managed project plans, including project requirements, secured resources, managed projects implementation, deliverables, and follow-up.
Provided 24x7 technical supports for multiple PeopleSoft Financial production applications to maintain and improve application performance for the Marriott Corporate General Ledger, International Franchise Billing, Accounts Payable System, and Treasury Workstation.
Performed application break/fix, enhancements, monitoring, and routine maintenance using Oracle SQL, PL/SQL, UNIX shell scripting, version control, and PVCS configuration management to ensure efficiency and reliability.
Scheduled batch jobs for Marriott legacy systems.
Provided training, presentations, and knowledge sharing to various departments and team members.
Marriott International
Bethesda, MD
November 1989 to February 2005
Systems Programmer/Assistant Systems Director
Marriott International
April 1987 to October 1989
Finance, Risk Management Department
Administered and provided technical support for the online claim administration system to 250+ users. Maintained user access control and application security.
Facilitated daily file transfer process between external Insurance carriers and Risk Management department to secure the data encryption process.
Analyzed and created complex query reports for budgeting, risk assessment, EEO, and legal analysis using Sybase InfoMaker and Oracle SQL.
Coordinated database maintenance activities and capacities planning. Established strategic plans for system changes, upgrades, and improvement.
Managed the 1099 year-end E-file reporting process to the Internal Revenue Service to ensure accuracy and legal compliance for 6000+ vendors/claimants.
Conducted the implementation of Electronic Data Interchange reporting of first and subsequent reports of injury from Marriott casualty claims offices to the State Workers' Compensation systems in compliance of security standards, HIPAA, and OSHA.
Evaluated, selected, managed, audited hardware and software maintenance contracts.
Provided leadership for the systems team towards positive goals to deliver projects and services that exceeded user expectations.
Assisted Systems Director in prioritizing and analyzing systems projects.
Education
Master of Science in Computer Systems Management
University of Maryland University College - College Park, MD
Additional Information
Result-driven professional in managing successful IT projects for International banking and Fortune 500 companies. Proficient in IT security and compliance, database management, systems analysis, and project management.
TECHNICAL SKILLS
IT Security, Risk & Compliance Project Management SQL server 2008
IT Audit, Risk Management Oracle DBA, SQL, PL/SQL PeopleSoft Financial, SQR
Identity Management MS SharePoint, Access, Excel UNIX shell scripting, Linux
IT Specialist
Work Experience
IT Specialist
First Federal of Bucks County Bank -
Bristol, PA
2011 to 2016
Maintained a high level of customer service to Bank personnel, and customers with regard to technology questions, support, and issues. Responsible for initial support to end users on all IT related problems.
Maintained and updated internal Bank application software.
Troubleshot PC hardware, network issues, printers, multi-function devices, tablets, Cell Phones.
Performed duty of Exchange Server Administration, Active Directory Administration.
Installed releases, updates and system upgrades in training and test database environments. once tested and verified, installed in production database.
Maintained and updated internal Bank application software, laser forms, and backup processes.
Created and maintained Core System Print Form for Production, Test and Training databases.
Responsible for updating and reviewing the required annual IT security training presentation.
Reviewed network performance reporting and security reporting to ensure network performance.
OAG III /IT Specialist
Sovereign Bank, Produban -
Philadelphia, PA
2005 to 2011
Assigned to Capital Markets Division because of my experience working with brokerage firms. I had worked on a project for Sovereign, in which they were very pleased. In that world there are many types of software with minimal downtime. Very high paced and high expectations. It was a very exciting world, always had the newest technology.
Functioned as a direct liaison with Capital Market Traders, Operations and Sales to clearly define and implement automated solutions for a unique one-of-a-kind group facilitated clear communication and ensured quality work.
Installed new applications, releases and updates in test environment before rolling out.
Maintained 150-320 desktop PCs, laptops, phones, multifunctional devices, and customized software which significantly reduced operational downtime within a fast-paced and time sensitive environment
Completed a wide-scale replacement of outdated workstations; led the successful migration and upgrade of internal operating systems from Microsoft Windows 2000-Microsoft Windows XP Pro
Also provided field service support in back office locations in Pennsylvania.
Responsible for server setup and configuration and providing top-tier technical support of multiplatform and multivendor LAN environments, including servers, desktop workstations, network protocols, PC systems integration, and application services. Provided high-level and technical client support/assistance.
Completed a wide-scale replacement of outdated workstations; led the successful migration and upgrade of internal operating systems from Microsoft Windows 2000-Microsoft Windows XP Pro
Built, managed, and maintained desktop images for all workstations and laptops and installed, upgraded, and configured network printing, directory structures, rights, security, and software
Installed, upgraded and maintained all network hardware and software components as necessary
Completed many projects, deployments, software updates. Anything the customer wanted completed.
Field Service Engineer Technical Support
Aspect Communications Corp -
Philadelphia, PA
1998 to 2002
Responsible for installing and maintaining Aspect call centers at customer sites.
Responded to and effectively resolved communication issues with vendors and all internal units and instructed/consulted customers on workforce management, reporting, and analysis software
Responsible for performing hardware maintenance and software configurations and resolving complex issues regarding all internal technology
Completed comprehensive site surveys, detailing communications, cabling, and power requirements.
Worked closely with third party vendors to integrate new technology.
Built Aspect Call Centers from ground up at customer locations
Senior Regional Service Engineer
Data Center Control, Instinet Corporation -
Philadelphia, PA
1995 to 1998
Oversaw and directed the daily operational activities of the data center and managed highly complex and technical installations and projects. Supervised motivated, mentored, and evaluated employees and facilitated effective training programs. Coordinated daily workflow or production within the department.
Implemented a project for conversation of 250 clients in six states from Legacy equipment to an external services network which included analyzing needs for circuits, ISDN, and dial-up lines; organized the installation of routers, hubs, workstations, and printers and added software routes
Responsible for installation and troubleshooting of all PC, Printer, server and network hardware in six states and three data centers.
Developed and implemented a plan for the Y2K project for 8,000 nodes, including all servers and workstations and completed large projects on time and within budget while maintaining quality
Facilitated the building of the new data center; oversaw the installation of circuits, electrical, air conditioning, UPS, generators, routers, switches, hubs, servers, and telephone or telecom systems
Utilized exceptional interpersonal skills with customers and co-workers, providing services to a wide-range of clients, including large corporate accounts, portfolio managers, and all trade floors
Reduced open orders from 120 to only 30 within a 6 week period which increased overall efficiency
Professional Development Training
Bucks County Community College
New Wave Computer Training
Control Data Institute
Education
Bank
University of Pennsylvania - Philadelphia, PA
2001 to 2007
IT Consultant - Project Management
Organized, enthusiastic and motivated professional in the Information Technology (IT) environment with Audit/Compliance, Configuration Management, IT Project Management, Engineering Process Improvement, and experience. Proven ability to create, execute, design, implement, and test software release/baselines for IT projects. Experienced in providing strategic IT direction to upper management within many information systems (IS) organizations. Worked on Deutsche Bank - Code Comparison/On-boarding/Data Masking projects, Chase Bank Real Estate projects and CitiBank-CitiCorp - Credit Card Fraud Applications and Security projects.
Work Experience
IT Consultant - Project Management/Onboarding Engineer/Change Management/Analyst
GRMS IT Consulting - Deutsche Bank
Jersey City, NJ
2012 to Present
Tracked Change Management and Incident Management Activities. Validate application data masking status, phase, book of work, and closure data in tracking tools.
Chair regular meetings on various process improvement activities which included tracking tool development, management reporting portal development, development, testing and release of audit tool enhancement.
Utilized UNIX and Wintel server operating systems, RDBMS platforms - ORACLE, SQL Server, and Sybase.
Utilized virtual workstation software that included MICROSOFT Office Suite and SharePoint.
Provide ad hoc support for management updates, governance, and documentation presentations. Project Management - Plans, directs, and administers work effort in order to accomplish the data masking application requirements. Experience in IT Security and Regulatory Projects.
Worked with project deadlines to accomplish management goals and deliverables. Created Data Discovery Reports utilizing the databases that required data masking. Worked the projects from initiation phase to remediation phase.
Configuration Change Management/Analyst
Northrop Grumman
Bethpage, NY
2006 to 2012
Supported Software Engineering during the full project life cycle of Configuration Management which includes the requirements/analysis phase, design/development phase, unit testing/integration testing phase, build/configuration/release phase, and the project maintenance phase. Imports and exports of software build/releases and problem tracking to multiple sites. Utilized Doors (Requirement Management), ClearCase (Software Version Control), and ClearQuest (Problem Tracking) tools for software repository and release environment. Troubleshooting and reproduced CM issues in the LAB that helped Multi-Site data import/export. Utilization of problem solving skills was implemented.
Captured all software baselines (Engineering, Integration and Test, and Customer Releases) for software build capability during the project life cycle. Developed and implemented Configuration Management processes/policies/procedures that improved the software build process for the projects. Design, development, and execution of SQL scripts and command-line programs that automated the Software Release process. Also, solved problems that existed with the development of the configuration management development.
Automated the software releases for the Integration and Test group and for other sites that were working on the defense projects. Created test environments that supported the Integration and Test group. Also, created scripts and interfaces for the problem tracking software. Generated scripts to automate software builds and for problem tracking database multisite syncing.
Worked with business partners, Systems Engineering, Quality Assurance, Integration and Test group, and management team to provide testing solutions and configuration management process improvements. Conducted audits within configuration management, supplier agreement management, and security organizations.
Utilized DoD-Std-480, Mil-Std-973, and EIS-649 standards. Also, have extensive knowledge in Mil-HDBK-61A.
Conducted Capability Maturity Model - Integration (CMM-I) Level 3 thru Level 5 assessments (Automation, project monitoring, and metrics reporting). Integrated LEAN and Six Sigma concepts with CMM-I and implemented to attain the highest level of performance within the organization.
As the Integrated Process Group (IPG) chairperson took the leadership role of organization, and liaison for the process improvement initiatives within the organization. Established and maintained configuration baselines and control changes to established baselines. As Chairperson of Configuration Control Boards (CCB) and support of Technical Review Board (TRB) addressed changes as required by project.
Maintained multiple software projects when required multi-tasking of the CM functions, and Process Improvement Initiatives.
Information Technology Manager
Freeport Public School District
New York, NY
2000 to 2006
Applied administration, configuration and installation of the WEB-based SIS application that required design of user access controls and database security which enabled performance increase. Also, provided support of the browser applications that were utilized for real-time execution. Utilized CVS to archive software delivered from Customer so that the releases could be controlled.
Installed/Configured/Managed the real-time Student Information System (SIS) district wide, interfaced with the server host administration co-located at a state site, and implemented/supported the Summer School administration of the SIS. The SIS was a structured database program that allowed the administration to effectively operate the school district.
Analyzed hardware and software problems with the SIS to provide solutions to the district. Designed, installed, executed, and implemented SIS upgrades that increased performance within the school district. Utilized software design methodology and developed documentation.
Trained and educated over 80 faculty and administrative staff in the utilization of the SIS. The modules that staff was trained in consisted of Report Ordering and Management, Census Management, Discipline Management, Grade Reporting, Graduation Standards and Testing, Health Management, Period and Daily Attendance Reporting, and Scheduling.
Designed and implemented full testing of the SIS modules to provide minimal production problems when rolled out to the educational faculty and administration.
Implemented the SIS configuration and installation of the I-Suite application that added a specialized access system for teachers, and a fully integrated electronics grade book application for the teachers. Coordinated and supervised Product Development Lifecycles and SIS release schedules. Created content and presentation materials (PowerPoint) for training orientation sessions for the SIS that provided more effectively communicate information.
Software Configuration Change Management/Analyst
Advanced Acoustics Concepts Inc
Hauppauge, NY
1996 to 2000
Installed/Configured/Managed the configuration management functions within the organization that consisted of 100 engineers. Supervised the software librarian who assisted end-users with day-to-day configuration support and releases. Monitored and tuned the Merant PVCS database Version Manager System to increase end user performance and provide an increase in software release implementation. Developed Software Releases for the Customer in both UNIX and Windows environment.
Designed and executed test plans that defined the configuration management release process for delivery to the customer. Prepared change control request agendas for meetings and generated problem status reports for project engineers and upper management.
Applied administration, configuration, and installation/upgrades of Merant PVCS database, Tracker database, and WEB-based PVCS Version Manager that was utilized by other sites. Developed database schema for PVCS Tracker to provide customization and automation.
Developed and documented software configuration standards and policies for company wide use of configuration management tools and implementation of software quality standards.
Maintained the software Configuration Management System including collection or distribution of code documentation, problem report and change request processing, software build documents, and delivery of software products to operational environments.
Technical Services Engineer and Software Configuration Management, Programmer/Analyst
Symbol Technologies Inc. /Motorola Inc
Holtsville, NY
1993 to 1995
Took part in strategic planning and development for Software Services in a corporation growing 30% a year. Facilitated first article software releases to vendor; acted as liaison with embedded chip manufacturer. Also, version controlled the firmware releases via SAP and Merant PVCS along with the Bill of Material methodology. Also, utilized SourceSafe for Engineering development work that was utilized in-house.
Designed and developed software for the release of Engineering products that was provided to the customer with the hardware produced.
Interfaced with worldwide vendors and subcontractors that required software releases and scanner product development and sales. Worked with European, Mexican, and Asia organizations to implement the manufacture and development of products.
Executed extensive testing of SAP applications, Install Shield programs, and first article preparation that resulted in improved product delivery to the customer and minimal product manufacturing problems.
Interviewed, recommended for hire, trained and supervised staff to effectively implement software distribution, delivery of software releases, and software configuration management functions.
Administration, Configuration, and Installation/Upgrades of the PVCS Version Manager and Tracker that archived the software releases and versions for engineering organization. Utilized SAP for product management and distribution.
Coordinated with Software/Hardware manufacturer to benchmark software tests and implementation of product enhancements. Provided troubleshooting and adhoc-programming support to Manufacturing in downloading released software for scanner products.
As Software Library Manager, managed and trained personnel. The software library provided software distribution to customers. Designed procedures and policies for web-based operations of software products. Trained personnel in the utilization of Install Shield and media distribution for deliverables to the customers. Managed and documented software upgrades and patches. Trained associates regarding troubleshooting and general software usage in PVCS, Install Shield, and SAP.
Software/Test Integration Engineer
Lockheed Martin Corporation
Baltimore, MD
1990 to 1992
Senior IT Programmer/Analyst - Manager
Mercy Medical Center
Rockville Centre, NY
1988 to 1990
Senior Programmer/Analyst - Manager
Mercy Medical Center
Long Island City, NY
1985 to 1988
Senior Software Engineer - Configuration Management
General Electric Aerospace Corporation
Moorestown, NJ
1983 to 1985
Software Engineer - Software Engineering and Configuration Management
Grumman AEROSPACE Corporation
Bethpage, NY
1980 to 1983
Scientific Programmer Analyst - Software Engineering
Lockheed Electronics Company
1978 to 1980
Software Engineer - Software Engineering
Westinghouse Electric Corporation
Baltimore, MD
1977 to 1978
Education
PhD in Information Technology Management
Capella University
Minneapolis, MN
MBA in Business
Long Island University, CW Post Campus
Brookville, NY
Bachelor of Science in Mathematics/Computer Science
Morgan State University
Baltimore, MD
PMP in Project Management
Hofstra University -
Hempstead, NY
Technical Skills
Programming Languages: HTML/XHTML, Perl, Python, JAVA, JavaScript, VB Script,
Visual Basic, BASIC, C, C++, Visual C+, FORTRAN, COBOL,
PASCAL, PL I/ PL M, SOAP, and ADA
Databases: ORACLE, Sybase, INGRES, RDB, Microsoft Access, MySQL, and SQL Server
Applications: TeamViewer, IBM Rational ClearCase/ClearQuest, Remedy, Telelogic DOORS,
SourceSafe, CVS, GIT, Hudson and Jenkins, Merant PVCS Version
Manager/Tracker, Six Sigma, SharePoint, CITIS, QUEST Livelink, TEAMCenter,Value Stream Mappings
Operating Systems: Windows 7, Windows 8, UNIX, Linux, Windows XP, VISTA
Microsoft Products: Word, Excel, PowerPoint, Project, Publisher, Visio, Outlook
Microsoft and Networking: SQL Server, Enterprise Technologies, Network Configuration, Exchange Server
Configuration/Implementation, Wireless Networks, Network Security, Troubleshooting Networks
Junior Technician CV
To obtain a career in a fast paced secured environment; where I can continue to grow and expand my knowledge and skills.
Work Experience
Armed Security Officer
Exclusive Protection Inc
Beverly Hills, CA
Responsibilities
Securing high end store in rodeo drive, beverly hills..being vigilant at all times, inspects,guarding the high end store's elegant top brand watches.
Accomplishments
Received recommendations and awards for keeping the store secured at all times..
Skills Used
As a former police officer, i always make sure the safety and at the same time the trust of the management as well as the clients of the store
Junior Technician
Southern California Edison
Thousand Oaks, CA
June 2005 to November 2014
Maintaining repair and service records. Replacing, repairing worn out tires, oil change, testing vehicles
Before and after repair, writing vehicles damage repair estimates. Conducts air brakes testing for heavy duty commercial company trucks.
Substation Operator Trainee, Southern California
Southern California Edison
Edison, CA
August 2000 May 2005
Performs variety of tasks under the direct supervision of chief substation operator. Is expected to gain
Knowledge of the various work processes, high voltage power system equipment, performed switching under the
Direct supervision of a chief substation operator.
Meter Reader
Southern California Edison
Edison, CA
April 1998 to July 2000
Inspects meters and connections for defects, damage, and unauthorized connections. Walks or drives trucks over established route and takes readings of meter dials. Returns route book to business office for billing purposes.
Valet Attendant
Yuki Sharoni
Beverly Hills, CA
September 1995 to April 1998
Save customers valuable time and help to diminish the customers' frustration of finding a place to park.
Responsible for parking vehicles and customer service. Assess and document any vehicle damage before taking possession of the customer's car and giving them a valet receipt ticket.
Police Officer
Philippine National Police
Manila, AR
September 1990 to May 1998
Maintaining peace and order in the society enforce the law, protecting the life and property of people.
Tackle emergency situations, handling the situation at a crime scene, collecting evidence pertaining to the crime.
Education
Royal Security Academy
B.S. in Electronic and Communications Engineering
University of the East
Bachelor of Arts in Criminology
University of West Los Angeles, School of Law -
Irvine, CA
March 2010
Summary of skills
Knowledge in Windows OS, MS Office (Word, Excel and Outlook), Internet Skills.
Excellent communication skills, written and verbal.
Able to work independently or in group with minimal supervision.
Self-motivated individual with a strong work ethic.
Good follow through skills.
Major strengths include, competent, strong team player, attention to detail, dutiful, respect for compliance in all regulated environment.
IT Manager CV
To obtain a position in an IT department that will allow me to utilize my current knowledge and skill base while offering opportunities to acquire new talents and proficiencies.
Saratoga Casino and Raceway
Work Experience
IT Manager
Saratoga Casino and Raceway
May 2006 to Present
As the IT Manager I am responsible for managing our local IT staff as well as the staff of all our subdivisions in multiple states. I work with local and national vendors for RFPs and RFQs. I manage and schedule projects and projects resources to ensure on time deliverables are met. I assess business practices and evaluate more efficient ways to accomplish the same tasks while trying to also reduces the expenses of such. I meet with Directors and Executives to make sure that our departments IT assessments works in conjunction with business objective and goals. Yearly I work to create a departmental budget that will include Capital projects and monthly expenses. I review our budget performance weekly and monthly to make sure our departmental goals are achieved. I make it my personal responsibility to make sure that our IT department has a complete succession plan and a full IDP for every member of our staff.
Network Administrator
Saratoga Casino and Raceway
July 2001 to August 2006
I manage a complete Cisco network including switches and routers. Monitor and react to daily logs and alerts. Manage and supervise our Technicians. Design, recommend and implement hardware and software solutions based on business needs. Manage a Microsoft A/D domain. I am responsible for Daily backup rotation of all servers. Administration of a Microsoft network workstations and Servers. System Administration of the Micros 9700 series HMS. Daily and weekly Administration of Property wide Antivirus and Spyware management. Administration and management of property wide Avaya Definity Voice and Mail Systems. Administration of our Service desk Helpdesk software package. Along with Daily support of all end user requests and documentation of all Technical systems and operations. Management and budgeting for IT staff and fiscal projects.
Network Technician for Golub I
Golub Corporation
September 1998 to June 2001
Responsible for the support of all corporate end users as well as all of our users at store level. This includes a broad base of support from login issues to communication and network problems for all of our workstation PCs. I am also responsible for monitoring our mainframe activity (AS/390) and Servers as well a Blades within our Data center to ensure timely processing of scheduled jobs. Creation and storage of our backups, tape mounts and disaster recovery tapes are also a responsibility of mine.
Education
B.A. Finance B.S. Physics
Potsdam State
1988 to 1993
New Horizons Computer Learning Center
Skills
MCSA, A+, Network+, Security+ Certifications
IT Service Management
I am an Information Technology Professional searching for a position in the Information Technology field. I was recently a Technical Support Senior Specialist for Cigna Healthcare. I assisted in providing ITIL based Level 2\3 technical support services, acting as a liaison between the clinical business front end and IT management and support services. I was instrumental in the handling of Role Based Access Controls (Identity Management) utilizing Microsoft Active Directory and HP Service Manager. I was involved with Cigna’s move to ITIL Framework based IT Service management support process and trained and used HP Service Manager extensively. I also designed a new cross domain user migration process in a multiple domain environment for the company. I have excellent written and oral communication skills and understand how to address the customer’s needs. I have done large Health Information System Implementations. I have recently received my ITIL V3 Foundation Certification in IT Service Management. I am continuing my study toward my ITIL V3 Intermediate Certification and looking to continue working in IT Service Management.
Skill Set
ITIL IT Service Management
HP Service Manager, ServiceNow ITSM Applications
Technical liaison between business management and IT Technical Services.
Incident\Problem Management
Identity Management. MS Active Directory user account management, Role based profile management (RBAC)
Change Management
Project lead\mgmt
Assisting and training users with system acclimation
Willingness to travel
IT Administration
EMPLOYMENT
ConsultUSA May 2013 – Present
Business Systems Analyst, Critical Incident Management
PNC Bank
Triage and Facilitation of Business, IT Critical Incidents
Service Now ITIL Incident Management Model
Liaise between IT Services Divisons
Facilitate and Manage conference call bridges
Communicate to C-Level and IT Administration.
CIGNA HEALTHCARE Jan. […]
Technical Support Senior Specialist
IT Consultant, Celerity IT LLP, 2006 – 2011.
Personal Technology Advocate, Cigna Healthcare Project
Liaise between Business Management and IT support services
Identity Management, RBAC - Role Based Access Controls
Incident Management, L2 Support, HP Service Manager
Change Management, ITIL Framework
Systems Process\Workflow Analysis
UNIVERSITY OF PITTSBURGH MEDICAL CENTER
Network Administrator, Department of Orthopedic Surgery and Sports Medicine, 1992 – 2006
System Administration of Microsoft NT, TCP\IP, Active Directory Network. Windows 2003 Server, PDC\BDC\Member Servers, POP3 Server, Microsoft Internet Information Server.
Project Coordination.
Technical Consultant to Department Administration, Physicians, Clinical Services.
PC Support, Hardware and Software installation and configuration.
Stentor PACS
Computer Consultant II, Information Services Division
System analysis, support and implementation of enterprise-wide HIMS
System Support and Administration w\ MS Windows NT, Unix, MS SQL Server 6.5, Seagate Crystal Info.
Project\Installation Coordinator.
Technical Consultant to Physician Practices.
PC Support, Hardware and Software set-up and configuration.
Systems Support/ Administrative Support Specialist, Information Services Division
System analysis, support and implementation of enterprise-wide HIMS.
PC Support, Hardware and Software set-up and configuration.
RDBMS Design.
Administrative Assistant to Project Manager.
Administration and Coordination of Project Team.
Medical Records Technician, Health Information Management Department. […]
Fulfill Physician Medical Records Request
Lost Chart discovery and record tracking
PROFESSIONAL ASSOCIATIONS
Project Lead-IT Consultant, 2005 Pittsburgh Senior Olympics, Summer National Senior Games. Summer 2005 Pittsburgh, Pennsylvania.
IT Project Lead
IT consultant to the Pittsburgh Local Organizing Committee
System\Network oversight, consultant, University of Pittsburgh, University of Pittsburgh Medical Center, Carnegie Mellon University, Allegheny Parks Department, National Senior Games Association.
PROFESSIONAL CERTIFICATIONS
ITIL V3 Foundation Certification in IT Service Management.
EDUCATION
Executive Education Certification, Management in Technology Organizations.
Katz Graduate School of Business, University of Pittsburgh
Tepper School of Business, Carnegie Mellon University
Bachelors of Sciences, Management Information Systems, Carlow College, Pittsburgh, PA.
TECHNICAL DEVELOPMENT AND TRAINING
Web Author Certification Program, University of Pittsburgh
Web Server Administration, Community College of Allegheny County
Network Design, School of Information Sciences, University of Pittsburgh
C programming and a guide to Unix Systems, University of Pittsburgh
Microsoft Active Directory & Group Policy
Managing and Maintaining Microsoft Windows Server
Supporting Microsoft Windows NT 4.0 Core Technologies
Administering Microsoft Windows NT 4.0 Workstation
COMPUTER SKILLS
Windows XP\Win 7\Win 8.1
Microsoft Windows […] Server, Active Directory
Microsoft Exchange Services
TCP\IP Networking
Internet Information Server
Microsoft SharePoint Services
Work Experience
IT Consultant
JW-IT LLC.
Monroeville, PA
May 2011 to Present
Responsibilities
Proprietor of Personal, Home office and small business IT consulting
Business Systems Analyst, Critical Incident Management
ConsultUSA - PNC Bank -
Pittsburgh, PA
September 2013 to Present
Responsibilities
Triage and Facilitation of Business, IT Critical Incidents
Service Now ITIL Incident Management Model
Liaise between IT Services Divisons
Facilitate and Manage conference call bridges
Communicate to C-Level and IT Administration.
Technical Support Senior Specialist
CIGNA HEALTHCARE -
Pittsburgh, PA
2006 to March 2011
Personal Technology Advocate, Cigna Healthcare Project
Liaise between Business Management and IT support services
Incident Management, L2 Support, ITIL Service Model
Identity Management, RBAC - Role Based Access Controls
Systems Process\Workflow Analysis
Change Control Management
Systems Support and Training
Network Administrator
UNIVERSITY OF PITTSBURGH MEDICAL CENTER
1998 to 2004
System Administration of Microsoft NT, TCP\IP, Active Directory Network. Windows 2003 Server, PDC\BDC\Member Servers, POP3 Server, Microsoft Internet Information Server.
Project Coordination.
Technical Consultant to Department Administration, Physicians, Clinical Services.
PC Support, Hardware and Software installation and configuration.
Microsoft Share Point Services and Design
Computer Consultant II
UNIVERSITY OF PITTSBURGH MEDICAL CENTER
1996 to 2000
System analysis, support and implementation of enterprise-wide HIMS
System Support and Administration w\ MS Windows NT, Unix, MS SQL Server 6.5, Seagate Crystal Info.
Project\Installation Coordinator.
Technical Consultant to Physician Practices.
PC Support, Hardware and Software set-up and configuration.
Systems Support/ Administrative Support Specialist
UNIVERSITY OF PITTSBURGH MEDICAL CENTER
1991 to 1996
System analysis, support and implementation of enterprise-wide HIMS.
PC Support, Hardware and Software set-up and configuration.
RDBMS Design.
Administrative Assistant to Project Manager.
Administration and Coordination of Project Team.
Medical Records Technician
Health Information Management Department
1990 to 1991
Fulfill Physician Medical Records Request
Lost Chart discovery and record tracking
Business Systems Analyst, Critical Incident Management
Consult USA - PNC Bank -
Pittsburgh, PA
Education
Education Certification
Katz Graduate School of Business, University of Pittsburgh
2008
Bachelors of Sciences in Management Information Systems
Carlow College - Pittsburgh, PA
1994
Skills
ITIL v3 Foundation Certification in IT Service Management
Additional Information
COMPUTER SKILLS
Windows XP\Win 7
Microsoft Windows 2003 Server, Active Directory
Microsoft Exchange Services
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IT Director CV
Information Technology Professional
Pipe Creek, TX
A position as IT Professional/IT Director/IT Manager/Project Manager/Vendor Manager/Systems Deployment Implementation/Operations/Business Developer.
Over 30 years experience in Information Technology, with a main focus in business development. Strong advocate in business driven technology solutions. Management style, business process drive technology and technology should fit the business model.
Fluent in French (reading and writing)
Able to travel up to 60% of the time
Experienced with various U.S. government agencies (US Customs, VA, Bureau of Export Administration and the State Department) in the design (SDLC) and implementation of export compliance systems, import tracking systems (EDW) and the development of systems to maintain and track Foreign Trade Zones
My years of experience in different industry sectors,(Energy, Defense, Franchising, Manufacturing, Hospitality, Health Care, QSR, Logistics, Financial and Staffing) the vast industry experience is a valued asset when confronted with unique business and technical opportunities
Information Technology
Experienced project management (AGILE), vendor management conceptual design, SDLC implementation and ongoing support of internal mission critical business applications (ERP and Data Warehousing EDW ETL).
Balanced $6 million budget, resulting in 30 percent cost savings.
Responsible for over 2000 users in multiple national and International locations.
Implementation of ITIL methodology, business application SDLC development management Top Down Design and Bottom Up Design EDW, developed process and procedures, QA testing plans, and developed end user training program.
Virtualization (VMware Desktops and Servers) POS application (MICROS) and PMS (MAESTRO).
Project management utilizing (Agile principals), responsible for assembling teams to development, implement training and ongoing support of business applications.
Senior executive responsible for all aspects of the companies' information technology and systems.
Leadership role in reengineering the organizations' business processes Implementing a Data Warehouse (EDW), IT infrastructures to achieve more productive, efficient and valuable use of information within the enterprise.
Direct the use of IT to support the company's goals. With knowledge of both technology and business process and a cross-functional perspective.
Most capable of aligning the organization's technology deployment strategy with its business strategy.
Managed the implementation of business critical applications, such as implementation of ERP systems (MS Dynamics GP Great Plains and PeopleSoft), MS CRM, and MS Exchange for over 1800 users.
Conceptual design, development management, implementation, developed training program of Links front end (POS) business application.
Design manage the deployment of a VPN to interconnect all remote locations with multiple vendors in various states.
Manage all IT related functions of nineteen dining halls, located in Lackland AFB, four Lion and Rose full service restaurants and nine Golden Chick fast food restaurants (QSR).
Coordinate the design, installation, configuration and testing of a variety of network hardware and software in support of the CenTrak Real Time Location System implementation. (Actively locates Medical Equipment and Patients within the Medical Facility.)
Published business and technical articles in various Technical and Staffing publications.
Knowledge of the following SW applications, MS Office, MS Project, MS Visio, SQL Server, NT Server, MS Server, Exchange Server, SharePoint, MS Dynamics GP Great Plains, MS CRM, Crystal Reports, Windows XP, Windows 7, Windows 8, Aloha, Micros, Xpient (POS) and Maestro (PMS).
Knowledge of the following HW, Desktops, Laptops, Tablets, Printers, Scanners, Plotters, Servers, Network Switches, Firewalls, Routers, IP Phone systems, IP Cameras (CCTV), Access Equipment(Biometric Proxy), POS/BOS and Smart phones.
Knowledge WIFI 802.11x, Design and Implementation, Access points, Indoor and Outdoor antennas, repeaters, Ruckus Wireless Access Points, Zone Director and Zone Switch
Vendor Management/Contract
Responsible for maintaining and implementing PCI policies, controls, systems and policies.
Vendor contract management (SLA) control costs drive service excellence and mitigate risks to gain increased value from vendors throughout the contract life cycle.
Categorize vendors to ensure the right contract, metrics and relationship; determine the ideal number of vendors; mitigate risk when using vendors; and establish a vendor management organization that best fits the enterprise.
Designed (SLA) service development plans and conducted operation assessments of key vendors.
Accomplish business objectives, minimize potential business disruption, avoid deal and with delivery failure, ensure more-sustainable multi-sourcing, while driving the most value from vendors.
Experienced Franchisor and Franchisee operations and agreements.
Project management of new restaurant facilities, from construction to opening.
Managed the real-estate commercial purchase for a new 150,000 sq. ft. facility.
Secure all building permits with various government entities.
Project management of the construction of the new facility which included work completion authorization of financial draws by sub-contractors and tradesmen.
Team Management/Supervision
Directed recruitment and retention of supervisors and staff of 50 employees.
Experienced in managing a staff of 70 plus in multiple national and international locations.
Trained, supervised, evaluated staff, coached improvements in management skills.
Developed a management and technical strategy that reduced the IT Helpdesk calls down from 2700 call a month to an average of 300 calls a month.
Design, manage the deployment of a VPN to interconnect all remote locations with multiple vendors in various states.
Managed the implementation of business critical applications, such as implementation of ERP systems (MS Dynamics GP Great Plains and PeopleSoft), MS CRM, and MS Exchange for over 2800 users.
Corporate level budget and P&L responsibility.
Developed the San Antonio market from a $1,100,000 to $9,000,000 in three years and added four locations to serve the market growth
Direct report to the CEO, and a member of the executive committee.
Corporate level budget and P&L responsibility.
Development, SOP’s, implemented training and new employee orientation manuals.
Work Experience
IT/RLS Site Manager
By Light Professional IT Services
Kerrville, TX
2013 to Present
Responsibilities
On site single point of contact providing oversight and support for all aspects of the Real Time Location System's (RTLS) implementation
Manage multiple project efforts simultaneously, reporting status of those projects, and ensuring the projects complete as expected
Coordinate the installation, configuration and testing of a variety of network hardware and software in support of the RTLS implementation
Provide end-user support on RTLS IT systems
Manage the daily administration of assigned tasks for employees, subcontractors and vendors.
Keep customers, subcontractors, vendors and senior management team informed of current progress, schedule concerns, etc.
Information Technology Manager
Allen Tharp LLC
San Antonio, TX
2011 to 2013
Business system virtualization (VMware Desktops and Servers)
Categorize current Vendor relationships according to the role their products and services play in the business.
Collected all of the contracts, arrange them into a category of a service they provide and determining where there is overlap.
Define Vendor partnership for long-term success (mutual understanding of deliverables and time constraints)
Manage all IT related functions to nineteen dining halls, located in Lackland AFB, four Lion and Rose full service restaurants and nine Golden Chick fast food restaurants.
Implemented and maintained PCI compliance standards.
Responsible for maintaining MS Server 2008, MS Exchange, Aloha (POS), ChefTech and MS Office
Responsible for the management and upgrade for over 300 Workstations
Project management of new restaurant facilities, from construction to opening.
IT Manager, Restaurant Systems Technology
Whataburger LLC
San Antonio, TX
2008 to 2011
Responsible for providing support and management oversight for activities in electronic information systems, system analysis, data processing and computer programming.
POS BOS Vendor management, within my first sixty days I was able to bring our main vendor of ten years under control by building a working relationship, scheduled a site visit of the vendor to evaluate their processes and capabilities, implement metrics that were agreed upon. Resulted in improved performance, efficient delivery of contracted products and services.
Provides various technology teams with Operations perspective/guidance, business knowledge, and training on software releases, application, and deliverables.
Liaison users, Home Office, and the restaurant operations teams on resolving system problems.
Manage a team of IT professionals in the implementation of packaged and custom in-store POS/BOS applications.
Oversee resolution of emergency issues to ensure SLA is met with Operations.
Prioritizes the tickets/enhancements desired by the end users and assigns work accordingly with IT staff.
Support the Contact Center Team on operational issues related to software/hardware.
Prepare status reports describing the plans/accomplishments of the team.
Ensure projects are managed within OSM guidelines/methodology
Manage efforts to draft software release notes and communication material regarding restaurant operations impact of software releases. This material is also additional input into Training curriculum for the restaurants.
Information Technology Manager
Hotel Costanera
San Antonio, TX
2006 to 2011
Hospitality system virtualization (VMware Desktops and Servers)
Categorize current Vendor relationships according to the role their products and services play in the business.
Collected all of the contracts, arrange them into a category of a service they provide and determining where there is overlap.
Define Vendor partnership for long-term success (mutual understanding of deliverables and time constraints)
IT Guest relations for over 168 luxury suites in a 5 star boutique hotel
Managed and provided all internet and technology needs to 10 conference centers
Implemented and maintained PCI compliance standards.
Responsible for maintaining MS Server 2008, MS Exchange, Maestro, Micros (POS), ChefTech and MS Office
Install and service over 170 Workstations operating Windows XP Professional and Windows 7
Manage the vendor installation and performance of the Ruckus Wireless Access Points, Zone Director and Zone Switch.
Information Technology Consultant
Vantegis
Boerne, TX
2006 to 2007
President
S & Gualda Inc. , Staffing Services
San Antonio, TX
2001 to 2006
Developed the San Antonio market from a $1,100,000. to $9,000,000. in two years and added two locations to serve the market growth.
Developed a successful marketing campaign.
Managed customer accounts with over 1600 temporary workers in various facilities.
Provided operational and custom client solutions to meet their various needs. From staffing to labor control cost to management tools.
Involved in all contracts, vendor, client and employees.
Developed on-site business units to better serve the client and become more involved in their day-to-day operations.
Developed custom reporting tools for the different client needs. These enable the client to manage the labor usage and cost on an hourly, daily, weekly, monthly and or yearly basis.
Chief Information Officer
Link Staffing Services
Houston, TX
1998 to 2001
Senior executive responsible for all aspects of the companies' information technology and systems.
Leadership role in reengineering the organizations' business processes Implementing a Data Warehouse, IT infrastructures to achieve more productive, efficient and valuable use of information within the enterprise.
Direct the use of IT to support the company's goals. With knowledge of both technology and business process and a cross-functional perspective.
Most capable of aligning the organization's technology deployment strategy with its business strategy.
Contract and vendor management of all technology purchases, implementation and various related services provided by the information systems department
Managed the implementation of business critical applications, such as implementation of ERP systems (MS Dynamics GP Great Plains and PeopleSoft), MS CRM, and MS Exchange for over 2400 users.
Conceptual design, development management, implementation, developed training program of Links front end (POS) business application.
Design, manage the deployment of a VPN to interconnect all remote locations with multiple vendors in various states.
Vendor selection and management of vendor implementation of a corporate wide VOIP system.
Developed a management and technical strategy that reduced the IT Helpdesk calls down from 2700 call a month to an average of 300 calls a month.
Multiple remote location system virtualization (VMware Desktops and Servers)to home office.
Maintain leadership role in knowledge management and the valuation of intellectual capital.
Lead organizations' Internet and Web initiatives.
Direct report to the CEO, and a member of the executive committee.
Corporate level budget and P&L responsibility.
Information Technology Manager and Facility Manager
Hydralift Inc
Houston, TX
1991 to 1996
Information Technology Director
AmeriPro Systems, Inc
Houston, TX
1985 to 1991
Marketing Director
OCR Services, Inc
Houston, TX
1981 to 1985
Director
Landmark Graphics S.A
Houston, TX
1979 to 1981
Managed the operations of Landmark Graphics S.A. (Latin America) in Argentina, Brazil and Venezuela.
Arranged for legal corporate representatives in Argentina, Brazil and Venezuela. Employment of office personnel, accountants, attorneys and freight agents.
Review and approve Contractual agreements with International customers.
Implemented Freight Vendor Bid process that saved the company an average of 30% on the cost of freight.
Developed internal vendor reporting systems to analyze the performance of Freight Agents and Internal/External Customer Satisfaction.
Centralized all the International Traffic related task of seven International offices. Trained personnel from the International offices on US Export compliance and Embargo Boycott provisions.
Systematically Decentralized the International Traffic Departments by Regions with ownership at the Houston Headquarters.
Interfaced with International financial institutions to arrange payments and letters of credits.
Process an average of thirty million U.S. dollars in Letters of Credits annually with over a 98% accuracy rate.
Interface with customers to assure contractual accuracy.
Supplier Quality Engineer
Compaq Computer Corporation Huston TX
1981 to 1987
Procurement Quality Specialist
BEI Defense Systems Company
Fort Worth, TX
1978 to 1981
Quality Assurance Specialist / Failure Analyst Deutsch Relays
Inc NY. NY
New York, NY
1976 to 1978
Supervisor
Techom Security, Inc
New York, NY
1975 to 1976
Bench Technician - QC Inspector
Applied Digital Data Systems
New York, NY
1974 to 1975
Education
Certification in Network Technology Program
Southern Methodist University School of Engineering -
Houston, TX
2000 to 2002
AAS
Albert Merril School NY. NY.
Skills
Project Manager AGILE /Vendor Manager/Systems Deployment Implementation Operations ITIL EDW ETL/ Business Developer. MS Office, MS Project, MS Visio, SQL Server, NT Server, MS Server, Exchange Server, SharePoint, MS Dynamics GP Great Plains, MS CRM, Crystal Reports, Windows XP, Windows 7, Windows 8, ChefTech, Agile, ITIL, CenTrak RTLS, Aloha, Micros, Xpient (POS) and Maestro (PMS).
IT Coordinator/Technician/Data Entry IT Specialist
Work Experience
IT Coordinator/Technician/Data Entry IT Specialist
Prince George's County Board of Elections
Upper Marlboro, MD
2008 to 2016
Upper Marlboro, MD
IT Coordinator/Technician/Data Entry IT Specialist
Provide support with workers and performed resolution of Touch Screen Voting Machine for Elections and the E- poll books. Program all the voting machine configurations, input data, and retrieved data from machines. Troubleshooting experiences on HP, Canon, and IBM, printers and account maintenance
Cafeteria Floater/Substitute
Prince George's County Board of Elections
Upper Marlboro, MD
2019 to 2013
Perform classroom duties and any special duties performed by the absent teacher.
Maintain a disciplined classroom through strong classroom management skills. Comply with all PGCPS policies and procedures. Create a safe and dynamic learning environment. Implement lesson plans provided by the teacher. Helped served in the cafeteria as a food runner for all class grade lunch schedules
Administrative Assistant
Prince George's County Board of Elections -
Landover, MD
2004 to 2011
Handled incoming calls and directed customers to appropriate departments. Maintain a good communication line and relationship with customers. Assisted staff of 15 with patrons inquires appointments, and complaints. Planed and scheduled department special events and major sports events. Compose memos, letters, and other proposal correspondences by request.
Receiving Clerk
Holy-Cross Hospital
Silver Spring, MD
2002 to 2004
Received process, verified inbound material arriving via the loading dock to include all U.S. Postal mail for the entire hospital, and designate off site facilities. Utilized computer system during verification procedures and perform data entry to update current purchase orders. Provide delivery services for the entire hospital.
Education
Associates
Everest University - Orange, FL
2015
High Point High School - Beltsville, MD
1982 to 1986
SKILLS:
Typing (50 wpm), Microsoft Word/Office/Excel/Power Point, Windows, fax, copy and Ring binding, Fiber Optic Pipelines, Internet Explorer, Microsoft Outlook
Available for Relocation & Travel
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