Office Administrator CV, Management CV
- Practice Manager
- Design and Production Manager
- Manager
- Operations Manager CV
- Office Manager/teaching Assistant
- Management Position
- CV - Management
- CV - Management, another sample
- Front Office/Back Office Manager
- Office Administration CV
- Office Manager Curriculum Vitae
- Administrator - IT Desktop Support CV
- Owner/Operator of IT Business - IT Source
- CPA/MBA
- Curriculum vitae : Management Accountant
- Social Catering Sales Manager
Practice Manager
I am dedicated to helping all staff succeed in offering the quality of service that Paincare is known for as well as increasing the company’s overall patient base, experience and satisfaction through competent leadership of the practice. Furthermore, I focus on actively maintaining accurate company policies and procedures within the practice, and coordinate with office staff to asses the practice's needs and develop cost effective plans of improvement for equipment, systems and policies.
Work Experience
Administrative Coordinator
Paincare
Lebanon, NH
2009 to Present
Coordinated all department functions for team of 6 employees
Contacted providers to discuss status of re-billing and reimbursement process to ensure account resolution.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Supervised and trained admitting, billing and collection staff.
Updated patient accounts and information on a daily basis.
Managed incoming and outgoing calls for busy medical office.
Scheduled and confirmed appointments for entire management team.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or copays.
Coordinated admission processes and prepared medical records and agreement packets.
Handled and processed confidential patient information.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Served as central point of contact for all outside vendors needing to gain access to the building.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Properly routed agreements, contracts and invoices through the signature process.
Managed daily office operations and maintenance of equipment.
Office Coordinator
Manchester Animal Hospital
Manchester, NH
2006 to 2009
Educated the public about diseases that are spread from animals to human.
Processed client payments, sent invoices and placed appointment reminder calls.
Assisted customers by phone, including scheduling appointments and treatments.
Adhered to high standards of safety, cleanliness and professionalism.
Assisted veterinarians in examining animals.
Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
Maintained the front desk and reception area in a neat and organized fashion.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Administrative Assistant
Dartmouth College
Lebanon, NH
2004 to 2006
Planned travel arrangement for many executives and staff.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meeting and prepared conference rooms.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts and invoices through the signature process.
Received and distributed faxed and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Education
Business
Rivendell Academy -
Orford, NH
2001.
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| Managers can travel easily. Photo: ElenaB. |
Design and Production Manager
Work Experience
Design & Production Manager
Lewis Image
October 2011 to Present
Responsibilities
Large format printing for use in vehicle wraps, banners, trade shows & window graphics Responsible for layout design, per flight of customer provided artwork & print production using HP & Roland large format printers, graphtec plotters all ran thru an Onyx Thrive RIP server.
Skills Used
Adobe Suite and Onyx Software proficiency.
ITT Group
Softimage, ML
2009 to 2011
Responsibilities:
Receiving, adjusting, paginating & designing from customer provided files for in-house and vendor produced print such as kit covers, books, flyers, letters, business cards and a variety of related products. Provide hard copy & digital proofs for customer evaluation.
Create press-ready files both for litho & digital printing. Image plates for a verity of different
litho presses and provide customer service when art or other issues arise. Die and emboss set up for die cutting and emboss type jobs as well as package design.
Graphic Specialist
Click Media
2000 to 2009
Responsibilities:
Preparing, adjusting and designing incoming jobs for CD & DVD print production and provide print ready files for a variety of CD & DVD related printing such as, CD inserts, traycards, DVD entrapments, DVD inserts and product boxes.
Generate positive & negative film separations for silkscreen & offset optical media print.
Provide error free digital files to numerous vendors for print production. Quality control and customer technical assistance.
Click Media
Prepress Services
1996 to 2000
Responsibilities
Incoming job preparation, pagination, design and film output for magazines and multi media related print.
Vendor and customer technical assistance.
Education
Graphic Design
Scarborough Community College
1993 to 1995
Manager
To obtain a challenging position in which I can utilize my skills while contributing to the success of the company.
Authorized to work in the US for any employer
Work Experience
Office Manager
Ink shot photography
Chicago, IL
2008 to Present
Scheduling, appointment setter, billing, customer contact, collection calls
Office Manager
Lucas Ambulance Service
Hodgkins, IL
December 2002 to September 2008
To maintain and keep all med-car and ambulances up to state requirements
Interviewing and hiring all E.M.T.'s and medcar driver's
Training all employees
ICD Coding, electronic filing
Collections
Receive and dispatch all incoming calls from skilled nursing homes and hospitals
Dispatch destinations to all drivers
General Manager
Popeyes chicken and biscuits
Berwyn, IL
February 1998 to November 2002
Responsibilities
Day to day operations, ordering, inventory, interviewing, hiring, scheduling of all crew
Accomplishments
Sales up, food cost down and more smiling faces on our crew which inturn brought in more customers
Skills Used
Leadership, team player
Skills
Many years of customer service, many years of being a team player in management. productive in sales
Additional Information
Qualifications
Extensive Management background
Proven Management and organizational skills
Strong interest in customer service
Sanitation license
Operations Manager CV
Conscientious Sales and Merchandise Manager maintain store operations and promotes merchandise to increase store profits.
Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
Being a Sales and Merchandise Manager with more than 5 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Results-driven Assistant Manager determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions.
Work Experience
Operations Manager
Staples
May 2007 to January 2016
Finish General Manager Development program waiting for an opening position General Manager. Riverside, CT
Responsible for total store operations, front end, sales and merchandising activities.
Responsible for creating a cultured focused on the customer service experience and delivering Profitable sales and margin.
Customer service, Inventory control, Sales Management, Associate scheduling Copy center Management.
Technical repairs hardware and software computers, networking, printers.
Office Equipment Specialist
M.I.T
December 2003 to February 2016
Responsible for the proper function of the department. Riverside, CT
Technical repairs hardware and software computers, networking, printers.
Faculty Assistant
Universidad Francisco Jose de Caldas
December 2002 to December 2003
Word processing Bogota, Colombia
Filing students records grades into the system
Head of part time staff in the faculty
Assisted faculty director in any task.
Cashier
Service Orientation
January 1998 to January 2002
Authorizing medical procedures. Bogotá, Colombia
Organized and maintained patients authorizations.
Organized paperwork for patients.
Updating patients data.
Cashier
Education
Universidad del Rosario
1997
High School Diploma in Computer Engineering
Gimnasio Antonio Narino High School
Commerce
Escuela de Administracion de Negocios
Skills
Excellent customer service skills l Bank deposit procedures
Hourly shift management l Goal-oriented
POS systems l Detail-oriented
Personnel development l Strategic thinker
Customer relations l Opening and closing procedures
Merchandising l Customer-oriented
Staff training and development
Office Manager/ Teaching Assistant
Customer service expert with sound judgment, an ability to resolve problems tactfully and diplomatically. Team player with exceptional listening and critical thinking skills.
Highlights:
• Honest, trustworthy and punctual
• Management and leadership experience
• Retail sales experience
• Service-oriented team player
• Excellent time management skills
• Effective problem solver
• Adherence to high customer service standards
• Effective workflow management
• Microsoft Outlook, Word and Excel
• Exceptional telephone etiquette
Work Experience
Special Education Paraprofessional
Clark County School District
January 2011 to Present
Instructed up to 30 students individually and in groups.
Set up lesson materials, bulletin board displays and demonstrations.
Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Adapted teaching methods and materials to meet students' varying needs and interests.
Encouraged interactive learning by incorporating educational software and the Internet.
Supervised an average of 30 students in classrooms, halls, cafeterias, schoolyards and on field trips.
Enforced the school's student discipline code to deal with problem situations.
Office Manager
Machine Cuisine Vending
Kingman, AZ
July 2012 to December 2013
Performed office related tasks such as; Emailing, Faxing, Copying, Filing, Answering telephones, and maintaining an organized environment.
Managed inventory of vending products.
Assisted in financial management including revenue, cost of sales, ordering, account management, and account reconciliations.
Maintained Vending Route.
Oversee Cash control operations
Manage and delegate labor for crew of 15
Execute payroll and see to it that employees get appropriate pay.
Store Manager
Sky Jump- Stratosphere Hotel and Casino
Las Vegas, NV
August 2011 to November 2012
Supervises staff during shift to ensure guest service and safety expectations are met while documenting work performance.
Tracks and documents hourly guest capacity and traffic
Places merchandise and inventory orders for all shifts correctly and in a timely manner
Handles escalated guest complaints, concerns, requests, and informing customers of ride-denial decisions
Trains newly hired Ground Crew staff
Ensures the store, guest dressing area and landing platform area are cleaned and maintained
Enforces all safety guidelines with guest harnesses, suits, equipment, and inspections
Successfully complete all safety and regulatory training as required by the company.
Education
College of Southern Nevada - Las Vegas, NV
2010 to Present
Legacy High School
2010
Skills
Inventory Management, Excel, Lifeguard/AED Certified
Management
Work Experience
Transcedance Gym
Office Manager
(city, year)
Responsibilities
To make sure that the office runs smoothly, which includes keeping supplies in stock, making sure administrative and office staff are doing their job, working with vendors, planning events, making sure the facilities are clean, orderly, and safe, and analyzing supply and energy consumption to determine cost-saving and efficiency savings.
Provide Document Control Administration, using constructware, Prolog, Newforma, and Sharepoint.
Provide system reports, maintaining and updating electronic information systems, distributing documents, and ensuring accuracy of all documentation, RFI’s and Submittals.
Editing and Adding new projects to Deltek
Skills Used
Leadership, Great work ethics
Document Control/Facility Manager
(place, town, company name, year)
On-site duties at the office of one of the nation's largest architectural and engineering firms include:
Provide Document Control Administration, using constructware, Prolog, Newforma, and Sharepoint.
Provide system reports, maintaining and updating electronic information systems, distributing documents, and ensuring accuracy of all documentation, RFI’s and Submittals. Installing and repairing hardware and software.
Assist in meeting deadlines for all design documentation (plans, specifications, requests for information) and for major marketing proposals.
Responsible for daily maintenance on the following reprographic products: 9600 , 9800, TDS 600 and 700, 750, Plot waves OCE plotters ,Large scanner, 3300i, 3032,3042, 3045, 6075 Canon printer and e-copier, 7200, 7095, Canon copier, 1150, 1180, 5035, 7055 and C1 image press Canon color copiers, 5500, Z6200, T2300 1055 HP large color copier, Troubleshoot all printers in the office, including error codes, and resolve issues, install software and parts Maintain adequate inventory
Account Manager
Rent-A-Car
(city, years)
Efficiently managed over 500 customer accounts
Assisted customers with concerns regarding their accounts
Ordered merchandise and coordinated deliveries
Provided office support to store manager
Generated sales reports for upper management
Assistant Manager
(town, years)
Served as Assistant Manager for three company restaurants, supervising over 70 employees
Responsible for daily functions including inventory and hiring
Coordinated transactions with outside vendors
Handled all financial auditing, daily reports and deposit drops to the bank
Education
Foster Career School
(town, years)
Certificate in Managerial Accounting
Business School -
(town, years)
Skills
Deltek, Newforma, E-Builders, Prolog, Constructware and Sharepoint
Repro Desk Certified
CV - Management
Marie Curie Omaba
20 Gauche avenue
Oldbridge NJ 55555
Phone 609-555-1257
Marcurom@yani.com
Career Summary
Increased Net profit by identifying waste in field and back office operations.
Reduced the use of credit lines by improving collections and improving revenue recognition.
Upgraded network and software applications to improve operational flow.
Performed timely financial statement preparation and Variance analysis with trend lines to identify problem areas.
Trained and supervised office and field personnel on usage of new technology and daily activities.
Accounting Software: Peachtree, Quick books Pro, Vision point series 7, Sbt, One write Plus, Real world, SAP one, Solomon, Mas90, Timberline, Maxwell Construction suite, Foundations Construction software,Accpac 500 ERP, Macola Progression, Macola Es Synergy, Database FoxPro, Access, Visual basic, Sybase, Oracle, Primavera
EXPERIENCE
January 2009 to present: Controller-Chief Financial Officer-Manufacturing United Beneton Supply Corp, Obama City, NJ
Responsible for managing the accounting department of $25 Million Company. Five direct reports.
Achievements:
Financial statement preparation and analysis
General Ledger Analysis and reclassifications
Cash flow analysis
Ad hoc reporting
Accounts Payable and Accounts Receivable, Billing, Inventory and sales trend analysis. Payroll and Payroll tax reporting, sales tax compliance
Payroll processing from a manual system to a integrated computerized clocking system for factory and office employees with payroll system to reduce amount of time to produce payroll for 60 employees
Training of company employees on use of new systems
Evaluated and improved the collection process by designing an automated CRM program in Business contact manager with dashboards for visual tracking of collections
Evaluated and improved the credit reporting system for new customers
Designed web portal for utilization by customers, vendors, and employees
Designed and implemented Web based order processing system with hyperlinks
Evaluated and performed Business Process Assessment for the purpose of writing Standard Operating Procedures
Evaluated and improved the company employee manual to reduce potential problems
Implemented Direct deposit program for all employees
Implemented election for 5500 plan for Pre Tax dollars on all voluntary medical deductions
Evaluated Manufacturing metrics to prepare Business Process for Lean manufacturing
Evaluated energy consumption to reduce electrical and gas usage
Implemented in house exchange server 2010 for in house email processing and merged with event manager for notification of changes in orders, purchases and estimated completion dates of manufactured items.
January 2000 to December 2008 – Senior Accountant
Financial statement preparation with notes
General Ledger Analysis and reclassifications
Cash flow analysis
Accounts Payable and Accounts Receivable, Billing, Inventory and sales trend analysis. Payroll and Payroll tax reporting, sales tax compliance.
Achievements:
Improved financial reporting system, improved fixed asset tracking and depreciation methods
Decreased credit line usage resulting in substantial savings over prior years
Increased cash flow and cash management by improving billing process
Upgraded accounting office to paperless office
Streamlined back office operations and reduced corporate spending by improving purchase order process.
Re programmed the financial statement reporting system to reduce time requirements for filing financials and various reports
General Ledger. Quarterly financial statements preparation with notes in addition to Work in Process reports. Monthly journal entries in accordance with GAAP standards. Maintained Asset depreciation schedules for 357 assets.Prepaid Insurance schedules, and Prepaid expense schedule. Quarterly Payroll tax reports for Federal and 5 states.
Supervised accounts Payable, and Accounts Receivable process and personnel
Supervised in-house payroll & payroll personnel. Maintained Daily cash-flow reports and insured that the funds availability was in line with the company Budget. Produced analytical review with graphs for each general ledger account showing variances over a 5 year period. Cash Flow projections
Responsible for maintaining Multiple original books of entry& general ledgers
Multi-State Manual Payroll NY, NJ, PA, Manually prepared Payroll taxes for four states
Accounts receivable, T& M Billing, Collections, Accounts Payable with Job costing
AIA Billing, change orders, contract analysis, Monthly financial statement preparation, budgeting, cash management, Network Administration
Produced Monthly schedule of accruals, Maintained depreciation schedules, reconciling bank statements. WIP Reports, Job Costing evaluation of daily input by office personnel for accuracy of Job costing files, Accounts Payable and Accounts Receivable. Daily review of bank activity including sweep accounts, Loan obligations and swap accounts. Maintain Asset depreciation schedule for 300 various assets
Maintain Computerized Network to insure continuity of operations including remote locations. Insure daily backup of entire networking system
Evaluate on a continuing basis company policies, safety, and various protocols. Insure compliance with Osha, including Ocip Reporting.
Monthly financial statement with notes with comparison to master budget.
EDUCATION:
Jan 1997 to Dec 2001 South York University, Brownville
BS Business Management and Computer Sciences
SBM Computer Programming Institute -New Jersey-West New York Certifications Novell, MCSE.
Technical Background:
Computer Hardware
Personal computers, Mac, IBM system 34 & 36, AS400, Server 2003, Exchange Servers, Mail Servers
Cyrix servers
Spreadsheets
Excel, Lotus 123, Quattro Pro
Word Processing
Word Perfect, Microsoft word.
Communications:
PcAnywhere 32, Pc-Lan, Carbon Copy, Remote Desktop, VPN connections.
CV - Management
Marie Curie Omaba
20 Gauche avenue
Oldbridge NJ 55555
Phone 609-555-1257
Marcurom@yani.com
Career Summary
Increased Net profit by identifying waste in field and back office operations.
Reduced the use of credit lines by improving collections and improving revenue recognition.
Performed timely financial statement preparation and Variance analysis with trend lines to identify problem areas.
Trained and supervised office and field personnel on usage of new technology and daily activities.
Accounting Software: Peachtree, Quick books Pro, Vision point series 7, Sbt, One write Plus, Real world, SAP one, Solomon, Mas90, Timberline, Maxwell Construction suite, Foundations Construction software,Accpac 500 ERP, Macola Progression, Macola Es Synergy, Database FoxPro, Access, Visual basic, Sybase, Oracle, Primavera
Upgraded network and software applications to improve operational flow.
EXPERIENCE
January 2009 to present: Controller-Chief Financial Officer-Manufacturing United Beneton Supply Corp, Obama City, NJ
Responsible for managing the accounting department of $25 Million Company. Five direct reports.
Achievements:
Financial statement preparation and analysis
General Ledger Analysis and reclassifications
Cash flow analysis
Ad hoc reporting
Accounts Payable and Accounts Receivable, Billing, Inventory and sales trend analysis. Payroll and Payroll tax reporting, sales tax compliance
Payroll processing from a manual system to a integrated computerized clocking system for factory and office employees with payroll system to reduce amount of time to produce payroll for 60 employees
Training of company employees on use of new systems
Evaluated and improved the collection process by designing an automated CRM program in Business contact manager with dashboards for visual tracking of collections
Evaluated and improved the credit reporting system for new customers
Designed web portal for utilization by customers, vendors, and employees
Designed and implemented Web based order processing system with hyperlinks
Evaluated and performed Business Process Assessment for the purpose of writing Standard Operating Procedures
Evaluated and improved the company employee manual to reduce potential problems
Implemented Direct deposit program for all employees
Implemented election for 5500 plan for Pre Tax dollars on all voluntary medical deductions
Evaluated Manufacturing metrics to prepare Business Process for Lean manufacturing
Evaluated energy consumption to reduce electrical and gas usage
Implemented in house exchange server 2010 for in house email processing and merged with event manager for notification of changes in orders, purchases and estimated completion dates of manufactured items.
January 2000 to December 2008 – Senior Accountant
Financial statement preparation with notes
General Ledger Analysis and reclassifications
Cash flow analysis
Accounts Payable and Accounts Receivable, Billing, Inventory and sales trend analysis. Payroll and Payroll tax reporting, sales tax compliance.
Achievements:
Improved financial reporting system, improved fixed asset tracking and depreciation methods
Decreased credit line usage resulting in substantial savings over prior years
Increased cash flow and cash management by improving billing process
Upgraded accounting office to paperless office
Streamlined back office operations and reduced corporate spending by improving purchase order process.
Re programmed the financial statement reporting system to reduce time requirements for filing financials and various reports
General Ledger. Quarterly financial statements preparation with notes in addition to Work in Process reports. Monthly journal entries in accordance with GAAP standards. Maintained Asset depreciation schedules for 357 assets.Prepaid Insurance schedules, and Prepaid expense schedule. Quarterly Payroll tax reports for Federal and 5 states.
Supervised accounts Payable, and Accounts Receivable process and personnel
Supervised in-house payroll & payroll personnel. Maintained Daily cash-flow reports and insured that the funds availability was in line with the company Budget. Produced analytical review with graphs for each general ledger account showing variances over a 5 year period. Cash Flow projections
Responsible for maintaining Multiple original books of entry& general ledgers
Multi-State Manual Payroll NY, NJ, PA, Manually prepared Payroll taxes for four states
Accounts receivable, T& M Billing, Collections, Accounts Payable with Job costing
AIA Billing, change orders, contract analysis, Monthly financial statement preparation, budgeting, cash management, Network Administration
Produced Monthly schedule of accruals, Maintained depreciation schedules, reconciling bank statements. WIP Reports, Job Costing evaluation of daily input by office personnel for accuracy of Job costing files, Accounts Payable and Accounts Receivable. Daily review of bank activity including sweep accounts, Loan obligations and swap accounts. Maintain Asset depreciation schedule for 300 various assets
Maintain Computerized Network to insure continuity of operations including remote locations. Insure daily backup of entire networking system
Evaluate on a continuing basis company policies, safety, and various protocols. Insure compliance with Osha, including Ocip Reporting.
Monthly financial statement with notes with comparison to master budget.
EDUCATION:
Jan 1997 to Dec 2001 South York University, Brownville
BS Business Management and Computer Sciences
SBM Computer Programming Institute -New Jersey-West New York Certifications Novell, MCSE.
Technical Background:
Computer Hardware
Personal computers, Mac, IBM system 34 & 36, AS400, Server 2003, Exchange Servers, Mail Servers
Cyrix servers
Spreadsheets
Excel, Lotus 123, Quattro Pro
Word Processing
Word Perfect, Microsoft word.
Communications:
PcAnywhere 32, Pc-Lan, Carbon Copy, Remote Desktop, VPN connections.
Front Office/Back Office Manager
Lakewood, CA
Work Experience
Front office/back office Manager
Bryan Saiki D.D.S
Gardena, CA
September 2011 to Present
Managed all patients and scheduling in Easy Dental
Processed all patient claims and insurance eligibility
Ordered all front and back office dental supplies
Proficient with dental codes and terminology
Sterilized all dental instruments
Collected and managed all money and co/payments in office
Met and exceeded all daily and monthly office goals
Managed all in coming and out going lab cases
Front Office Receptionist
M Dental Group
Fullerton, CA
June 2007 to September 2011
Greeted and scheduled all patients
Check-in all patients and entered new patients into Dentrix
Kept a log of all incoming and outgoing lab cases
Scanned all treatment plans, medical information, and patient files
Insurance eligibility and claims
Cleaned and prepped dental rooms
Salon Manager
Salon Canvass
Huntington Beach, CA
June 2001 to January 2007
Managed front desk
Scheduled appointments
Managed all inventory and ordered all salon product
Greeted and checked in every customer and offered coffee, water or tea
Proficient in Spabiz
Made all evening cash and check deposits
Collected all payments from customers and renting stylists.
Sales Assistant
Penske Buick GMC
Cerritos, CA
September 2000 to June 2001
Answered and directed incoming calls
Created weekly reports for sales managers
Performed general office duties including, filing, faxing, and photocopying
Scheduled and planned all manager meetings
Kept a detailed daily inventory on all used cars
Receptionist/ Sales
LA Sunset Tan
Redondo Beach, CA
November 1996 to September 2000
Answered phones
Collected payments
Resolved customer issues or complaints
Processed payroll for all employees
Sales/ Customer Service
Nordstrom
Cerritos, CA
October 1993 to August 1996
Answered heavy phone calls
Scheduled customer appointments
Assisted customers with questions and needs
Organized and maintained customer files
Education
Associate of Arts in Communications
Long Beach City College -
Long Beach, CA
1990 to 1992
SKILLS
Customer Service Word Excel Receptionist General Office
Filing Data Entry Inventory Internet Administration
Office Administration CV
To secure a position in a company to be able to utilize my management skills and the ability to get the work done which would ultimately help to gain customer satisfaction.
Work Experience
Customer Service Representative
The Toll Roads
Irvine, CA
June 2012 to March 2016
Responsibilities
Answering calls, emailing correspondence to customers to maintain active accounts, and faxing documents to agencies to clear tickets.
Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfilling requests by clarifying desired information.
Completing transactions collecting customer payments in accordance with payment due dates.
Updating customers accounts in database with the possible changes to the customers' current status.
Answers inquiries regarding toll roads, agencies, accounts.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Skills Used
Ability to make quick, accurate, and appropriate decision
Administer policies and procedures to assure consistency.
Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
Dispatcher
A White & Yellow Co
Santa Ana, CA
October 2010 to June 2012
Supervise a team of 14 phone operators to input correct information.
Function as an official trainer of 35 employees on operating procedures.
Facilitated onboarding of new employees by training, answering questions and processing paperwork.
Manage and monitor a taxi fleet of 400 taxi drivers to ensure taxi arrival on time.
Work with database to update and utilize information.
Handle corporate, hospital and hotel accounts.
Document and handle all customer service complaints.
Handled customers effectively by identifying needs, approaching complex situations and resolving problems to maximize efficiency.
Front desk Receptionist/Biller
Dedicated Medical Imaging
Santa Ana, CA
April 2008 to September 2010
Managed the receptionist area, including greeting visitors and responding requests for information.
Demonstrated proficiencies in telephone, answer multiple phone lines, transfer calls to corresponding departments for a busy medical office.
Making copies, sending faxes, scheduling and confirming radiology exams for patients.
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Coordinated admission processes and prepared medical records and agreement packets.
Efficiently performed insurance verification and pre-authorization function for procedures and tests ordered by the attending physician.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Consistently informed patients of their financial responsibilities prior to services being rendered.
Thoroughly investigated past due invoices and minimized number of unpaid accounts.
Communicated with medical transcriptions regarding patient medical records.
Education
Medical Administrator
Everest College
2011
High School Diploma
Century High School
2007
Skills
English/Spanish fluent
Knowledge of Word, Excel, PowerPoint and Internet
Filing and data archiving
Handle high volume of inbound & outbound calls
Call center management experience
Training and development
Manage and monitor taxi fleet
Monitor dispatch board
Familiar with Orange County area
Strong problem solving ability
Billing and coding ICD-9-cm and CPT
Basic Accounting skills
Preparing medical records
Appointment Scheduling
Payment posting
HIPPA compliance/OSHA certified
Basic knowledge of Insurance claims CMS-1500
Medical Terminology
Knowledge of workers compensation and personal injuries
Knowledge of HMO's, medicare and medi-cal
Office Manager Curriculum Vitae
Work Experience
Office Manager
Lake Forest, CA
February 2011 to September 2017
Responsibilities
Supportive general management of front office with general duties in a brand new, ground 0, single practitioner office with various responsibilities; a fresh start office on a mainly industrial Lake Forest/ Foott Hill new area, still under construction on their living areas.
Accomplishments
Achieved moderate growth for a fresh start office on a mainly industrial area.
Skills Used
Self starter, cold call initiative, door to door promotional and city events participation and general organization of various promotions to work patient referral for the practice.
Office Manager
Garden Grove, CA
April 2002 to January 2011
Responsibilities
Responsible for day to day general operations with absentee owner and no managing Doctor on site.
Accomplishments
During my tenure, this office maintained steady income with modest to excellent growth despite the economy for all six years in a row.
Skills Used
General administrator, general office manager.
Office Manager
Eddy S. Shea, DDS / Comfort Dental
Garden Grove, CA
March 1993 to April 2005
Responsibilities
Responsible for day today operations of this dental office, payroll and accounts receivables. General front office and administrative duties.
Accomplishments
Responsible and Included recruitment and establishment of high caliber staff Proactive on growth of this 1.5 million practice with responsibility for keeping all goals on target for 10 years in a row
Skills Used
Heavy PR, word of mouth advertisement, excellency on liaison services.
Education
High school diploma in General studies, bookkeeping & accounting
Lakewood High School -
Lakewood, CA
1983 to 1988.
Administrator - IT Desktop Support
Resourceful problem solver with proven experience supporting PCs and servers. Lotus Notes and Blackberry administration. Supporting internal and nationwide end users. Enterprise anti-virus management. Server backups. Able to quickly learn and master new technology.
Work Experience
IT Manager
Slingstone IT
Oceanside, CA
November 2013 to Present
Responsibilities
Answer support requests via chat/phone/email
PC/laptop build-outs
Manage/maintain server backups
Setup new users in Active Directory/Exchange
Manage malware/spyware issues via Webroot
Update Knowledge Base articles
Accomplishments
Gained experience with Active Directory/Exchange and Office 365
Became familiar with network fundamentals
Skills Used
Problem solving
Customer service
Time management
Manager
Yogurt Bliss
Norwalk, CA
May 2009 to October 2013
Developed and maintained exceptional customer service standards.
Scheduled and directed staff in daily work assignments.
Regularly updated computer systems with new pricing and daily food specials.
Counseled and disciplined staff when necessary.
Systems Administrator
Scantron Corporation
Santa Ana, CA
October 2004 to April 2009
Provided tier 3 IT support to company personnel.
Lotus Notes / Blackberry Enterprise administration.
Symantec Endpoint administration
Server, PC and laptop software/system updates via Altiris
Server and SQL encrypted backups via Backupexec
Dell and LenovoPC and laptop image management via Altiris
Provided thorough support and problem resolution for customers.
Customer Support
National Realtors Trust (NRT)
Mission Viejo, CA
May 1998 to September 2001
Mission Viejo, CA
Provided tier 1 support for internal software.
Order entry for Coldwell Banker offices.
Knowledge base management.
Education
Computer Science
Cerritos College Norwalk -
Norwalk, CA
Skills
Technical help desk experience, Symantec Endpoint, Backup Exec, excellent problem solving skills, Pointsec, Altiris, CyrptoStor, accomplished with mobile devices, Blackberry Enterprise Server, Lotus Notes administration.
Owner/Operator of IT Business - IT Source
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Core Strengths
Creative problem solving, Critical thinking, Filing, Report Transcription, Service Orientation, Speaking, research, Microsoft Office Suite(s), Spreadsheets, Telephone Skills, Time Management, Multi-Task Management, Training staff, Computer proficiency, Coordination.
Work Experience
Owner/Operator of IT business
IT Source
October 2011 to Present
Home service for customers IT needs. Computer repairs, 3rd party software sales, internet sales along with office management, Property inspector
Business Development Manager (BDC)
Chevrolet Corp
November 2009 to October 2011
Trained new staff. Generated business for automotive dealership by providing customer service via internet along with timely e-mails, and phone calls that resulted in the test drive and purchase of vehicles.
Responded to internet leads, questions and offered internet pricing of new and used vehicles as requested.
Inspected pre-owned vehicles to ensure quality of standards were upheld. Photographed and maintained inventory of vehicles for resale. Posted vehicle information and photos to web site, as well as pricing information. Managed department of 5 customer service reps. Prepared reports to track workload, response time and quality of input.
Responded to complaints manner offering options that fit their issues. Created work schedules ensuring accurate phone coverage. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Contract Consultant On Site Network Manager
Worley Catastrophe for BP
June 2006 to October 2009
Port St Joe, FL
Management of equipment - received and verified equipment inventory, assigned and tracked equipment.
Developed and implemented log for sign in/out equipment. Set up video conferencing utilizing Polycom systems. Resolved on site issues with personal computer/ internet connections problems. Provided Tier 1 and Tier 2 support. Worked alongside Claims Adjusters on a daily basis. Assisted in planning and implementing office goals and made recommendations to network Director to improve efficiency and effectiveness
Contract Consultant -IT Operations Specialist
Technisource
November 2004 to May 2006
Responsible for monitoring company/state wide network to ensure proper flow of data traffic along with security integrity was met. Responsible for emergency web conferencing utilizing WebEx and coordinating with other departments. Communicated with engineering and incident management to ensure fast return of service levels also responsible for communicating, coordinating and documenting daily process and procedures as well as incident resolution along with follow up to insure end satisfaction.
Helpdesk- Software Support Manager
Tallahassee Board of REALTORS
December 2001 to September 2004
Liaison for Realtors, Third party software instructor. Supported over 1800 Board Members by telephone and e-mail. Administrator for the Multiple Listings System. MLS), training, monitoring, review and reporting to ensure the integrity of the MLS. Assisted Agents by taking photographs of homes and uploading photographs to the Boards websites. Implemented policy and procedures for the TBR helpdesk.
Created and maintain helpdesk ticket management system. Responsible for maintaining the MLS rules set by the committee. Staff liaison for the Multiple Listing System Committee meetings, Provided assistance, training and troubleshooting support to agents and. Staff Instructor for software classes, Setup - Break down classroom for training classes for Operating systems XP, Vista, Windows 7, MS Word, Paragon. Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Support customers with online billing and account issues. Supported customers having data connectivity issues. Informed customers about issue resolution progress..
Consultant customer support/Help Desk Web tech
Grandquebec.com
June 1999 to December 2001
Provided support in a helpdesk environment to real estate agents nation wide for their web sites.
Responded to telephone inquiries using standard scripts and procedures. Utilized HTML, Dream weaver and Photoshop to create repair or update customers sites, create web mail accounts, deleting, forwarding e-mail accounts. Also responsible for training individuals or groups on proper utilization and creation to help drive traffic to their sites via phone and remote accessing their machine. As Customer Support I was also responsible for billing questions, billing calls, domain renewal, transfer, account up keep and other duties. Troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate. Assisted in the monitoring and reporting on website traffic and performance. Prepared and presented technical proposals for clients.
Local Area Network Administrator
Foley & Lardner, LLP
July 2000 to September 2004
Network maintenance included back up, and restore. Researched, diagnosed, documented, and resolved technical issues surrounding Windows NT, Windows 95, 98, 2000, MS Office, MS Exchange, e-mail, Internet connections, VPN connection, as well as hardware, software problems with customers and servers. Responsible for video conferencing as well as Nortel phone system. Responsible for documenting procedures for end users and office procedures. Troubleshot and resolved internet connectivity and general software and hardware issues. Maintained composure and patience in face of difficult customer situations.
Work Experience
Controller
Optiphase, Inc.
Van Nuys, CA
September 2004 to December 2015
Responsibilities
Responsibilities included providing support of fact finding audits with IRS, State, DCAA and external tax auditors, preparation of annual income tax package to outside tax CPA and filing of Federal and State monthly, quarterly and annual tax reports.
Finalized and prepared monthly and annual financial statements, reconcile balance sheet accounts, manage cashflow, prepare annual budgets, projections.
Supervised and performed all financial duties of this engineering/manufacturing firm including accounts payable, accounts receivable, payroll, general ledger, job cost subsidiary ledgers, trial balance, monthly labor distributions, financial statements, Federal and State monthly, quarterly and annual tax reports, budgets, and forecasts.
Accomplishments
Took control of a complex home grown cost accounting system for this engineering/manufacturing firm and converted to a new system MAS 90 which system was converted to Quickbooks in 2010. Also, converted internal payroll system to ADP and the SEP IRA to ADP 401k. Due to the efficiency of the new accounting system, all accounting processes were reduced by 50%.
Skills Used
Skilled at overseeing and participating in the day to day activities of the Accounting Department and Human Resources;
Knowledge of Microsoft Office, Excel, Word, Outlook;
Highly effective at creating partnership with senior management;
Improvement in the efficiency of accounting processes;
Successful at implementing several new accounting systems;
Knowledge of SAP, MAS 90, Quickbooks, Peachtree, Deltek.
Education
MBA in Accounting
University of Florida -
Gainesville, FL.
Marlene Ideal, CMA
111111 Moon Drive
Venus, Solar System.
ideal@princess.com
111-222-33-33
Career Objective
To secure a permanent, full time position as a Management Accountant.
Education
1996-1999 Master Of Business Administration (MBA) in Finance and Accounting, Organizational Behavior minor - Princess University.
1990-1996 Bachelor of Commerce (BCom), Managerial Accounting major, Financial Accounting and Finance minors. Princess University. Consistently placed on the Dean’s List throughout academic career.
Work Experience
2008-2012 Management Accountant at Jupiter Inc. (a women’s retail and fashion accessories manufacturer) with over $N/A annual sales.
Prepared yearly and quarterly budgets and estimates, drafted and reviewed financial statements, bank consolidations, forecasts. Performed in-depth studies and analysis to realize the firm cost savings. Resulted savings amounted to a sustainable N/A% of the company’s budget per year, for all three corporate branches. Generated appropriate computer models. All other responsibilities pertaining to accounting and financial aspects of corporate and managerial processes.
2000-2008 Senior Accountant at 4D Animation! LLP (an official importer and distributor of licensed anime and manga toys).
Oversaw all bookkeeping and accounting activities in the department. Hired, trained and monitored departmental employees. Ensured all departmental activities were in line with the GAAP (Generally Accepted Accounting Principles). Monitored all reports, helped in the drafting and reviewed financial statements. Prepared reports accordingly.
1996-2000 Accountant at 4D Animation!, prepared personal and corporate tax returns.
Managed files from beginning to end. Coordinated and monitored customer and employee correspondence. Drafted and reviewed financial statements. Proposed sound solutions to customers. Worked in line with legislation and regulations. Assisted the Vice-President in various administrative decisions.
1992-1996 Senior Accounting Clerk at Fictional Co. (a personal care merchandiser).
Duties included collections on A/R (accounts receivable), A/P (accounts payable) and claims. General accounting and bookkeeping duties. Reviewed material submitted by Junior Accounting Clerks. Occasional collecting activity, mostly assisting collectors and the collection department.
1988-1992 Bookkeeper at Fictional Co.
Payroll and general ledger duties. Employee salary recording, calculating and transmitting. Keeping track of related expenses. All other bookkeeping responsibilities and administrative tasks. Occasional customer service emphasis, sales environment.
Certification and Publications
CMA (Certified Management Accountant) designation completed
Ideal, M. (2000). How computer models aid in the calculation of parameters of N/A method. Journal of Actuarial, Econometric, Statistical, Mathematical and Other Quantitative Sciences, Vol. X, No. Y: p. Z-ZZ.
Abilities & Aptitudes
Outstanding computer skills: proficient in Simply Accounting, Quick Books, Oracle, SAP Business One; knowledgeable of several CRM (Customer Relationship Management), database and management software; MS Office, Adobe, some programming
Detail oriented, thorough, sociable, resourceful Dynamic, autonomous, team player, positive attitude, quick learner
Excellent analytical, problem solving, communication, interpersonal, leadership, organizational, resource and time management skills
Language Skills
Bilingual (English, French).
Six years of hands on experience inside a 5-Star/5-Diamond Resort. Exceptionally organized and disciplined; posses well-developed interpersonal skills and the ability to motivate and direct others in a supportive team environment. Major Strengths include strong leadership, excellent communication skills, competent, team player and pays attention to detail.
To obtain a career in the Food and Beverage Industry working in a team oriented and driven company. Utilize my communication skills, strong work ethnic, organizational skills and my dedication to customer service.
Work Experience
Social Catering Sales Manager
Green Valley Ranch Resort & Spa
Las Vegas, NV
February 2012 to Present
Solicit and maximize business sales, maximize revenue, develop packages/ menus
Selling and Servicing events, setting up banquet event orders, resumes, transportation
Conduct pre- con meetings, work closely with banquet team to execute events, work closely with clients to make sure all details are in order, respond to inquiries in timely manner
Catering Coordinator
Palace Station Hotel & Casino
Las Vegas, NV
February 2011 to January 2012
Manage day-to-day client relationships
Coordinate functions for guests including space, audiovisual equipment and food and beverage.
Party Manager
Kidville
Las Vegas, NV
May 2010 to January 2011
Manage and coordinate various activities/themes.
Supervise and motivate the crew to ensure the optimum use of resources Responsible for productivity, operational costs, quality, lead times
Bartender
Venetian/Palazzo Resort and Casino
Las Vegas, NV
December 2005 to October 2009
Interaction with guests providing outstanding guest service in requests of beverage needs.
Usage of Micros system for daily cash transactions.
Education
Associate of Science in Baking and Pastry
The International Culinary School
March 2012
National Bartenders School
June 2005
Additional Information
Skills
TAM Certified, Serve Safe, Health Card, Osha Certified, CPR Certified
Micros, Microsoft Excel, Word, Outlook, PowerPoint, Adobe Photoshop, Delphi, Infogenisis.
CPA, MBA
Work Experience
Controller
Optiphase, Inc.
Van Nuys, CA
September 2004 to December 2015
Responsibilities
Responsibilities included providing support of fact finding audits with IRS, State, DCAA and external tax auditors, preparation of annual income tax package to outside tax CPA and filing of Federal and State monthly, quarterly and annual tax reports.
Finalized and prepared monthly and annual financial statements, reconcile balance sheet accounts, manage cashflow, prepare annual budgets, projections.
Supervised and performed all financial duties of this engineering/manufacturing firm including accounts payable, accounts receivable, payroll, general ledger, job cost subsidiary ledgers, trial balance, monthly labor distributions, financial statements, Federal and State monthly, quarterly and annual tax reports, budgets, and forecasts.
Accomplishments
Took control of a complex home grown cost accounting system for this engineering/manufacturing firm and converted to a new system MAS 90 which system was converted to Quickbooks in 2010. Also, converted internal payroll system to ADP and the SEP IRA to ADP 401k. Due to the efficiency of the new accounting system, all accounting processes were reduced by 50%.
Skills Used
Skilled at overseeing and participating in the day to day activities of the Accounting Department and Human Resources;
Knowledge of Microsoft Office, Excel, Word, Outlook;
Highly effective at creating partnership with senior management;
Improvement in the efficiency of accounting processes;
Successful at implementing several new accounting systems;
Knowledge of SAP, MAS 90, Quickbooks, Peachtree, Deltek.
Education
MBA in Accounting
University of Florida -
Gainesville, FL.
Curriculum vitae : Management Accountant
Marlene Ideal, CMA
111111 Moon Drive
Venus, Solar System.
ideal@princess.com
111-222-33-33
Career Objective
To secure a permanent, full time position as a Management Accountant.
Education
1996-1999 Master Of Business Administration (MBA) in Finance and Accounting, Organizational Behavior minor - Princess University.
1990-1996 Bachelor of Commerce (BCom), Managerial Accounting major, Financial Accounting and Finance minors. Princess University. Consistently placed on the Dean’s List throughout academic career.
Work Experience
2008-2012 Management Accountant at Jupiter Inc. (a women’s retail and fashion accessories manufacturer) with over $N/A annual sales.
Prepared yearly and quarterly budgets and estimates, drafted and reviewed financial statements, bank consolidations, forecasts. Performed in-depth studies and analysis to realize the firm cost savings. Resulted savings amounted to a sustainable N/A% of the company’s budget per year, for all three corporate branches. Generated appropriate computer models. All other responsibilities pertaining to accounting and financial aspects of corporate and managerial processes.
2000-2008 Senior Accountant at 4D Animation! LLP (an official importer and distributor of licensed anime and manga toys).
Oversaw all bookkeeping and accounting activities in the department. Hired, trained and monitored departmental employees. Ensured all departmental activities were in line with the GAAP (Generally Accepted Accounting Principles). Monitored all reports, helped in the drafting and reviewed financial statements. Prepared reports accordingly.
1996-2000 Accountant at 4D Animation!, prepared personal and corporate tax returns.
Managed files from beginning to end. Coordinated and monitored customer and employee correspondence. Drafted and reviewed financial statements. Proposed sound solutions to customers. Worked in line with legislation and regulations. Assisted the Vice-President in various administrative decisions.
1992-1996 Senior Accounting Clerk at Fictional Co. (a personal care merchandiser).
Duties included collections on A/R (accounts receivable), A/P (accounts payable) and claims. General accounting and bookkeeping duties. Reviewed material submitted by Junior Accounting Clerks. Occasional collecting activity, mostly assisting collectors and the collection department.
1988-1992 Bookkeeper at Fictional Co.
Payroll and general ledger duties. Employee salary recording, calculating and transmitting. Keeping track of related expenses. All other bookkeeping responsibilities and administrative tasks. Occasional customer service emphasis, sales environment.
Certification and Publications
CMA (Certified Management Accountant) designation completed
Ideal, M. (2000). How computer models aid in the calculation of parameters of N/A method. Journal of Actuarial, Econometric, Statistical, Mathematical and Other Quantitative Sciences, Vol. X, No. Y: p. Z-ZZ.
Abilities & Aptitudes
Outstanding computer skills: proficient in Simply Accounting, Quick Books, Oracle, SAP Business One; knowledgeable of several CRM (Customer Relationship Management), database and management software; MS Office, Adobe, some programming
Detail oriented, thorough, sociable, resourceful Dynamic, autonomous, team player, positive attitude, quick learner
Excellent analytical, problem solving, communication, interpersonal, leadership, organizational, resource and time management skills
Language Skills
Bilingual (English, French).
Social Catering Sales Manager
Six years of hands on experience inside a 5-Star/5-Diamond Resort. Exceptionally organized and disciplined; posses well-developed interpersonal skills and the ability to motivate and direct others in a supportive team environment. Major Strengths include strong leadership, excellent communication skills, competent, team player and pays attention to detail.
To obtain a career in the Food and Beverage Industry working in a team oriented and driven company. Utilize my communication skills, strong work ethnic, organizational skills and my dedication to customer service.
Work Experience
Social Catering Sales Manager
Green Valley Ranch Resort & Spa
Las Vegas, NV
February 2012 to Present
Solicit and maximize business sales, maximize revenue, develop packages/ menus
Selling and Servicing events, setting up banquet event orders, resumes, transportation
Conduct pre- con meetings, work closely with banquet team to execute events, work closely with clients to make sure all details are in order, respond to inquiries in timely manner
Catering Coordinator
Palace Station Hotel & Casino
Las Vegas, NV
February 2011 to January 2012
Manage day-to-day client relationships
Coordinate functions for guests including space, audiovisual equipment and food and beverage.
Party Manager
Kidville
Las Vegas, NV
May 2010 to January 2011
Manage and coordinate various activities/themes.
Supervise and motivate the crew to ensure the optimum use of resources Responsible for productivity, operational costs, quality, lead times
Bartender
Venetian/Palazzo Resort and Casino
Las Vegas, NV
December 2005 to October 2009
Interaction with guests providing outstanding guest service in requests of beverage needs.
Usage of Micros system for daily cash transactions.
Education
Associate of Science in Baking and Pastry
The International Culinary School
March 2012
National Bartenders School
June 2005
Additional Information
Skills
TAM Certified, Serve Safe, Health Card, Osha Certified, CPR Certified
Micros, Microsoft Excel, Word, Outlook, PowerPoint, Adobe Photoshop, Delphi, Infogenisis.
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