Confidence

Confidence

Honestly speaking, using body language, making eye contact and showing your smile is rather difficult while talking over the phone, even when the person you talk to can see you on his or her screen. But these tips could help you, son why don’t you take a minute or two and exercise in front of a mirror…

Make eye contact

Positive eye contact projects confidence, sincerity and transparency.

The eyes are “the windows to the soul” Eye-contact is a very important aspect of non-verbal communication, because your eyes transmit your intentions and emotions to others. For example, in a business world, making good eye contact is the first test you face when you show yourself at any meeting.

Ensure you look directly into the eyes of the person you are speaking to (even if it’s not so easy while speaking using your phone or computer). Even when just listening to someone, look into their eyes end concentrate fully on what they are saying.

Feeling strong - feeling confident. Photo by Elena

Body Language

Research has proved that about 90 percent of all human communication is based on non-verbal cues! We therefore need to be very careful with the body language we project. We must avoid the negative associations of particular cues.

For example, folding your arms across your chest can be seen as an uninterested or a defensive stance. Hanging your head low projects a lack of self-confidence. Slouching in a chair suggests to your opponent that you feel you’re not up to the task you are talking about or at least you are unprepared

Smile!

Smiling is simple and yet this action is an immensely powerful way to build rapport with people. We know that people who smile more are better at managing, teaching, selling, etc.

Smiling is so effective, that many sales organizations encourage their salespeople to smile while speaking on the phone, even though no one can actually seem the person.

Well, it is also contagious, and smiling you’ll fell more positive and encourage other to smile (in case you are selling your iPhone, for example, as a result, the buyer will be more open to your proposals).

And let’s tell you that in every situation you should maintain a positive attitude, because people perceive your anxiety as a sign of your “bad nature” and your inefficiency…