Customer Service Representative - Part I
Customer Service Representative Job Description
Customer Service Representative serves customers by providing product and service information; resolving product and service problems.
His duties may include the following: They attract potential customers by answering product and service questions; suggesting information about other products and services; open customer accounts by recording account information and maintain customer records by updating this information. They resolve product or service problems by clarifying the customer's complaint and determining the cause of the issue. Then, they select and explain the best solution to solve the problem.
Customer service representatives maintain financial accounts by processing customer adjustments; recommend potential products or services to management by collecting customer information and analyzing customer needs; they resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills; check to ensure that appropriate changes were made to resolve customers' problems.
These representatives refer unresolved customer grievances to designated departments for further investigation and determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Usually, they complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. They may fulfill many other tasks and duties.
Here come a few samples of the Customer Service CV:
- Customer Service Representative
- Customer Service Representative CV
- Customer Service Representative CV - another sample
- Customer Service Representative Resume - one more sample
- One more example of the Customer Service Position
- Another Customer Service Representative CV
- Customer Service Representative Position
- Customer Service Representative
- Client Service Representative
- Customer Sales & Service Representative
- Customer Service CV
- Another Customer Service CV
- Customer Service CV
- Customer Service Manager
- Customer Service Satisfaction Manager
Customer Service Representative
Work Experience
Customer Service representative
Bank of America
Brea, CA
March 2015 to Present
Responsibilities
My responsibilities at bank of America, are assisting customers with their credit cards accounts. As well as offering them balance transfers, direct deposits and home equity loans.
Accomplishments
My accomplishments at my job are that I am one of the top performers on the team. And as well one of the top on customer satisfaction surveys.
Skills Used
Customer service skills, selling skills
Women shoes sales associate
Macy's
Arcadia, CA
November 2000 to January 2015
Responsibilities
My responsibilities at Macy's were, to assist my customers on helping pick up the perfect shoes for them, as well as help them open credit cards to save money on their purchases.
Accomplishments
My biggest accomplishment at Macy's was my great customer service that led me to he the best top sales performance, as well having a great customer satisfaction surveys.
Skills Used
The skills that's I used were, my kindness to customers when they used to approach me. When there was no customers on the sales floor, I used to call my long time customers, to inform them about the deals that we had going on inside the store, that way I had more sales as well, as help the store with the goals.
Phone Banker
Wells Fargo
El Monte, CA
August 1999
Responsibilities
Help customers on their account balances, as well as offer them products that benefit them. For example, credit cards, personal loans, second checking/savings.
Accomplishments
My biggest accomplishment at my job were, getting 100% on my customer satisfaction call surveys, as well as my quality assurance.
Skills Used
I visualize the problem that the customer is having, I solve the problem and help the customer with kindness
Education
AA in Business management
Rio Hondo College -
Whittier, CA
2004 to 2011
High school diploma in High school diploma
El Monte High school -
El Monte, CA
2004 to 2008
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| Beautiful ladies from Customer Service department. Photo by Elena |
Customer Service Representative CV
I would like to obtain a rewarding position where I can fully utilize my skills in the areas of Criminal Justice, while contributing to overall success of the company.
Work Experience
Customer Service Representative
Dick's Sporting Goods
El Segundo, CA
2012 to Present
Create and track online orders, Assist on the register
Customer Service in person and over the phone
Maintain a clean and well organized sales floor
Customer Service Representative
Herbalife
Torrance, CA
2008 to 2012
Customer Service by email and phone orders in a call center setting
Assist with product information, generating orders, tracking and billing
Data entry and inventory control
Customer Service Representative
APL Logistics
Torrance, CA
2000 to 2008
Prepare shipping documents (BOL, manifest, packing-list and invoices)
Customer Service by email and over the phone
Schedule pick up and deliveries with trucking companies and consignees
QC Coordinator
Nissin Foods
Gardena, CA
1998 to 2000
Manage a small staff Quality Control Inspectors
Schedule Shifts and completed timecards
Supervise all production lines and confirm that HACCP program requirements were met
Keep record of products measurements, weight and temperatures
Education
Diploma in Criminal Justice
UEI College
Gardena, CA
1996 to 1998
C.S. in Criminology
West Hollywood Preparatory School -
Lawndale, CA
June 2013
Skills
Bilingual: English/Spanish
Customer Service Representative CV
I am a driven highly motivated and experienced professional seeking a rewarding position in an established, innovative organization with honorable core values, where I can affect positive change in the lives of others.
Work Experience
Customer Service Representative
Apex Customer Care
April 2011 to January 2016
Address customer service inquires in a timely and accurate fashion.
Give accurate and appropriate information to answer questions and resolve complaints
Properly directed inbound calls and phone queues to improve call flow
Junior Counselor
Exceptional Children’s Foundation
May 2009 to March 2011
Assistants patients by providing personal services such as bathing, dressing, and grooming
Maintain residents' behavior/incidents, logs, for communication with program staff, parents and group home staff.
Attend staff meeting, in- service training and other agency qualifications
Data Entry Clerk
D.P.S.S
January 2006 to April 2009
Maintains client records according to HIPPA
Coordinate, prepare and maintain required documentation in a timely and thorough manner
Education
M.A.
University of Phoenix
B.A. in psychology
University of Phoenix
April 2004
Skills and Abilities
Communication Experienced Leader
Development Passionate
Leadership Dedicated
Customer Service Representative CV
Work Experience
Customer Service Representative Agent Lines
All's Well Health Care Services
Irvine, CA
December 2012 to Present
Answered an average of 120+ inbound calls daily from agent regarding individual policies.
Resolved issues and concerns regarding benefits
Worked with policies including verifying Medicare, Med-Cal and other insurance carriers in and outside the exchange.
Assisted members and handled complaints pertaining to plans on the application, issues with APTC subsidies and terminations of policy for non -compliance.
Translated for Bi-Lingua speaking clients for when the Spanish line was unavailable.
Appeals and Grievance Representative
Equity Staffing at United Healthcare Group
Cypress, CA
November 2009 to November 2012
Answered an average of 70+ inbound calls daily regarding benefits
Resolved issues and concerns regarding benefits
Received and reviewed the members' initial case file and validated all required information by conducting research or contacting the member directly which included medical benefits, eligibility and claim payments, deductible limits and co-payments, pharmacy benefits, eligibility and claims, billing and enrollment inquires. Provided Excellent customer service for Medicare Part D (pharmacy) and Part C (claims)
Developed and delivered timely and professional communication explaining detailed insurance coverage information at each step of the process to advise members of the progress and status of their issue
Maintained system documentation on the tracking and monitoring of all cases as well as the final disposition to ensure overall compliance with Medicare regulations
Generated Approval and Denial letters for members and providers as well as translated medical and insurance jargon and complex processes into simple, step-by-step letters that members can understand
Assisted members and handled complaints pertaining to members appeal for Part D(pharmacy)
Assisted providers in processing appeals for Medicare Part C (claims)
Utilization Management Coordinator
Apple One
Irvine, CA
September 2003 to September 2010
Answered an average of 85 + inbound calls regarding benefits and long/short term insurance policies
Verified member eligibility, enrollment, evidence of coverage's, plan codes, and explained member benefits
Enrolled members for Medical, Dental and Vision plans
Scanned authorizations, notices of non-coverage and other UM documents for filing
Entered authorizations, completed denial letters, filled reports as requested/required, correspondence letters and additional duties as assigned)
Customer Service Representative
Ansafone Call Centers
Irvine, CA
August 1991 to September 1999
Answered an average of 85+ inbound calls regarding products and serviced
Provided clients with information on both on the telephone and by email Investigated clients problems and make speedy solutions
Replied to email queries and manage other correspondence Performed basic office and administrative roles
Utilization Review Admin Assistant
Windstone Behavioral Health
Costa Mesa, CA
June 1989 to June 1991
Answered an average of 70 + inbound calls
Responsible for assisting the Intake Department and floating to various departments such as High Risk Case Management, Intake Department and Administrative support for the Reception area
Daily knowledge and use of general office machines to perform duties of processing admissions, discharges, scanning clients data into company data base
Proficient in providing crises intervention and facilitating conflict resolution
Education
Certificate in California Alcohol and Drug Addiction Counseling
Distant Learning Center for Addiction Studies
2010 to 2014
BA in Management
Ashworth College -
Norcross, GA
2009
Certificate in Insurance Coding and Billing/ Pharmacy Tech
California Career College
San Diego, CA
2015
Customer Service Representative
To be employed full-time for a company where I can use my over 20 years experience and skills in the areas of Information Technology, electronic and electrical production, customer service, sales, technical support, troubleshooting, testing, and quality assurance.
Work Experience
Customer Service Representative, Total Marketing Concepts
Marketing and Sales Company
Sanford, FL
May 2012 to Present
Marketing and Sales Company
• Provided sales technical customer service to inbound/outbound to Verizon Wireless customers
• Discussed contract terms (devices) and cellular usage details.
• Addressed and corrected any problems or concerns that the customer may have had.
• Recommended devices and/or rate plans to the customer based on their needs and way of life
• Informed the customers of any promotions or deals they were eligible for • Handled the sale and delivery of new devices.
• Made any changes to their rate plans if needed with the customers permission
• Assisted the customer with technical issues if necessary
• Routed escalated calls to the proper department or supervisor
• Made scheduled follow up calls to the customer
Technical Service Representative
Convergys
Lake Mary, FL
December 2011 to April 2013
Customer Service Company
• Provided customer service via telephone, addressing hardware, software, installation, internet and telephone related issues.
• Directed customer service escalated issues through the appropriate channels.
• Effectively communicated (verbal and written) all information to the appropriate team members and customers.
• Diagnosed and provided a path to resolve various technical issues.
• Proactively identified ways to avoid the recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes.
• Aimed to meet the highest level of customer satisfaction by resolving customer issues in a professional and timely manner.
• Navigated through multiple software systems while troubleshooting with customers.
• Handled additional customer service responsibilities as needed.
Driver's Associate
Global Delivery Company
Longwood, FL
October 2008 to January 2009
Global Delivery Company
• Received the packages from the UPS delivery driver at a designated drop off point.
• Arranged the packages according to their addresses for delivery.
• Delivered the packages independently and in a timely manner, to each customer or address.
• Packages were left in a safe place if the customer was not at home.
• Made sure that all undelivered packages were returned to the delivery point for pickup by the UPS driver.
Electrical Technician
American LaFrance
Sanford, FL
February 2001 to March 2008
Emergency Vehicle Manufacturing Company
• Prepared the emergency vehicle chassis and passenger cab for production.
• Reviewed all electrical schematics and wiring prints with the company engineers and supervisors.
• Installed all electrical components (lights, sirens, horns, radios, cameras, and etc.) including custom modification requests.
• Performed custom electrical installations per the customer's request.
• Programmed the on board hard drive with V-Mux software.
• Insured the proper installation, testing, and certification (by an outside company) of the emergency vehicle.
• Assisted the Quality Control Department with the electrical/electronic systems tests and troubleshooting.
• Conducted any necessary repairs and additional modifications as deemed necessary.
• Inspected the completed emergency vehicle with the customer.
• Field and on site repairs were performed as needed.
• Performed on site repairs if necessary.
• Delivered 2 to 3 emergency vehicles to various municipalities all over the U.S.
Vehicle Auction Customer Service Representative
Sanford Auto Dealers Exchange
Sanford, FL
January 2001 to February 2007
Vehicle Auction Company
• Supervised the movement of the vehicles transport trucks and staging area to the intake center for their initial inspection.
• Directed and assisted the employees in registering the vehicles using the VIN number and a general written description.
• Placed the vehicles in the appropriate space on the auction lot.
• Assigned employees to drive vehicles through the auction lanes for inspection and purchase by the customers and dealers.
• Prepared the exit papers and receipts for the auction office as well as the paying customer and dealers
• Performed any additional customer service duties as needed.
Electronic Technician
Control Technologies
Sanford, FL
March 1996 to October 2004
Traffic Control Equipment Manufacturing Company
• Received empty traffic control cabinets from the shipping department.
• Gathered electronic sub-components from the company stockroom.
• Reviewed wiring prints and diagrams with the supervisors.
• Assembled electronic sub-components including the routing, soldering, and terminating of all 12v and 120v wires.
• Passed the completed control cabinets along to the testing and Quality Assurance department.
• Assisted the supervisors with electronic component testing.
• Repaired any electronic malfunctions
• Moved the finished control cabinets to the shipping department for delivery to the customer.
• Performed any field repairs if necessary.
Education
Associate of Science in Technology
Seminole State College of Florida Network Service Technology Program - Sanford, FL
Additional Information
TECHNICAL SKILLS
• Skilled in all areas of electronics including: routing, crimping, and soldering […] wires and cables.
• Ability to analyze prints and schematics.
• Hardware - PC upgrades/repairs, network cabling, connectivity troubleshooting, hard drive recoveries, and component level replacements
• Software - VisualStudio.NET, MS Office, and Adobe Photoshop,
• Applications- Microsoft Word, Excel, Access, PowerPoint, FrontPage, Photoshop, and Dreamweaver.
• Programming- knowledge of JavaScript, HTML, Visual Basic, website design and maintenance.
• Assembled, repaired, and tested traffic control lighting and camera equipment.
• Operating Systems and Networks - Windows XP, Windows Vista, Windows 7, MS SQL Server, Cisco IOS, Apache, UNIX, Linux
• Experienced with using most Windows-based applications, including MS Office Suite (Word, Excel, PowerPoint, and Access) WordPerfect, and Lotus Notes.
• Protocols and Processes: SMTP - IMAP- IP - SNMP - IPSec - IPX/SPX
• Excellent oral and written capabilities.
• Great capacity to learn.
• Able to relate and communicate with customers and the general public.
Customer Service Representative Position
To obtain a position that promotes, personal and professional growth in the customer service field where
I can contribute my outstanding data entry and organizational skills as a member of a team.
Work Experience
Customer Service Representative Auto protection Alliance
Garden Grove, CA
January 2013 to June 2015
Cold calling clients, selling them warranty for vehicle's
Utilized customer service etiquette skills
Utilizing skills for high volume calls
Medical Receptionist/CSR
Ansafone Communications
Santa Ana, CA
June 2001 to January 2013
Successfully completed job assignments with Talbert Medical and Genworth Financial
Conferred with customers by telephone to provide information about products and services
Took customer orders, canceled accounts, or obtained details of complaints
Kept detailed records of customer interactions and transactions, recording detains of inquiries, comments, as well as actions taken
Checked to ensure that appropriate changes were made to resolve customers problem
Performed insurance and authorization verifications effectively
Determined charges for services requested, collected deposits or payments, and arrange billing
Referred unresolved customer grievances to designated departments for further investigation
Reviewed insurance policies to determine whether a specific loss was covered by insurance
Contacted customers to respond to inquiries or to notify them of claim investigation results
Resolved customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods
Admitting Clerk
UCI Medical
Santa Ana, CA
August 1996 to May 2001
Answered telephones, and directed calls to appropriate staff, taking messages when needed
Checked patients in, taking note of important information such as purpose of visit
Confirmed diagnostic appointments, surgeries, and medical consultations
Greeted visitors, ascertain purpose of visit, and direct them to needed location
Operated office equipment such as voice mail messaging systems
Completed insurance and other claim forms accurately, and filed away in designated location
Collected cash and debit payments accurately, and prepared end of day cash information
Interviewed patients to complete documents, case histories, and forms such as intake and insurance forms
Received and routed messages and documents such as laboratory results to needed staff.
Customer Service Representative CV
A position with your company that will allow me to work as often as your company will allow while utilizing my vast experience in customer service, sales, accounting, security, general labor, and anything else you may require of me. I can do it all.
Obtain a MS in Accounting From University of Nevada - Las Vegas
Kaplan University March 2015
Course: Life, Accident, and Health Insurance
1st Academy School of Insurance
Course: Property and Casualty
Work Experience
Insurance Agent
Farmers Insurance Group
May 2012 to December 2015
I loved being my own boss and Farmers gave that me. It allowed me to work the hours I wanted and give people the opportunity to save hundreds of dollars every year when done correctly. I worked hard to become the best telemarketer I could and under the supervision of our district manager's business consultant, Jon Jones, I am confident that I was the best at it in my office. I am not ashamed to boast as much.
My duties included:
Insurance sales and marketing
Customer service
Telephone and in person correspondence
Uploading the correct documentation to the Agency Dashboard
Giving customer's their renewal reviews
Inspecting the properties before the policy is written and approved by underwriting
Attending the mandatory meetings
Setting and Keeping my appointments.
Courier Driver
Ian Cullison's Patient Transporter -
Las Vegas, NV
January 2005 to February 2013
Responsibilities
I utilized my vehicle in order to transport patients all around the Las Vegas valley to and from their medical appointments. I realized that taxi fares being what they were and the majority of patients being on a fixed income I could save them some money by offering a service that charged per hour and was drastically less than the taxi cab service’s hourly and was much more punctual.
My duties included:
Picking up and taking patients to their medical appointments.
Performing any errands they needed done while at the appointment
Arriving to pick them up at the end of their appointment and taking them home
Helping out with anything else they may need while I am in their employ.
Accomplishments
I met a lot of kind people in need and I was able to give them what they needed when they needed it.
Skills Used
My class C drivers license along with my clean driving record was used in conjunction with my 12 years of driving experience.
Corrections Officer
Texas Department
May 2005 to December 2010
Working for the Texas Department of Criminal Justice allowed me to learn more about myself than the average citizen ever should. After seeing those incarcerated I knew that I would never be in that position. I would never do that to myself and every step I have taken since this position has allowed me to further myself as a person.
My duties included:
Security Patrols
Dispatching units
Daily inventory counts
Correspondence between officers, ranking officers, and inmates.
Checking safety equipment regularly
Cell searches
Keeping all persons on the premises safe
General labor and maintenance as needed.
Security Officer
Eldorado Hotel and Casino
June 2005 to June 2011
Report Writer
Working for the Eldorado Hotel and Casino I was responsible for the safety of not only the hotel guests but also the employees. I was responsible for keeping track and monitoring any and all activity throughout the property.
My duties included but were not limited to:
Security Patrols
Dispatching officers to calls
Monitoring casino and hotel activity
Guest and Employee correspondence
Checking all safety equipment regularly
Stocking the table games with the appropriate casino chips
Keeping all persons on the property safe
Accounting/Tax Manager
Tax Centers of America
January 2001 to April 2004
Tax Centers of America was my first step on my way to realizing my potential as a worker. It was preparing the tax returns for the public that allowed me to immerse myself in tax law and procedure. I was given charge of my own store shortly after my career with them started. I would organize and supervise my team to ensure that each client would receive the most back and Tax Centers of America would meet the revenue quota set by the corporate office.
My duties primarily included but were not limited to:
Tax Preparation
Developed and Maintained Client Files/ Business Ledgers
Phone trafficking
Data Entry
Knowledge of IRS Procedures and Statutes
Store Maintenance
Filing
Maintaining Check Records
Time Card authorization and Payroll Check Preparation
Was responsible for the Store Operating Budget
Education
BA in Accounting/Music
University of Nevada Las Vegas - Las Vegas, NV
1999 to 2008
Accounting
University of Nevada - Las Vegas, NV
Computer Skills:
Microsoft Word
I have been using Microsoft Word for a wide variety of reasons. Based on the situation I have written letters, business plans, and greeting cards for the firm. I have compiled client mailing lists from hard copy files. I am knowledgeable in the creation and application of memos and the creation of a graph representing a desired scenario based on information given or gathered.
Microsoft Excel
During my use of excel I have become proficient in the creation of balance sheets, schedules, income statements, graphs, and payroll compilation.
Microsoft PowerPoint
Although I have not used this feature as much in the field I know how to create an effective informing presentation while at the same time making it visually stimulating to the target audience.
QuickBooks
Although I am not certified in QuickBooks I do have experience using it in order to do payroll, bookkeeping, preparing various financial documents and many other things.
Client Service Representative
Work Experience
Data Entry/Client Service Representative
Social Security Advocates
Long Beach, CA
January 2006 to Present
Responsibilities
My primary responsibility is submitting Disability Reports and Appeals on the Social Security website for clients that have requested the service of Social Security Advocates to apply for their Social Security Disability Benefits.
I am responsible for securing current and past information of the client's medical treatment, which includes the medications, lab work, medical facilities and work history information.
Accomplishments
I assisted Disabled Clients in securing their Social Security Disability Benefits.
Skills Used
I used my Detailed Oriented Skills in Customer Service and Data Entry to input accurate and up to date information for each client.
National Service Locater/Dispatcher
Service Power
Costa Mesa, CA
April 2003 to September 2009
Responsibilities
My primary responsibilities were to recruit service centers all over the United States to do repairs on consumer electronics and major appliances for consumers who had service protection plans. After recruiting the servicer, I created and updated their profile.
Retail Data Entry Clerk
Comcast Cablevision
Hollywood, CA
January 2000 to April 2003
Responsibilities
I scanned, processed and input customer payments from the drop box and mail. Opened, balanced and closed batch totals. Submitted daily transaction reports to the Supervisor. Contacted and communicated with customers, any discrepancies in regards to payments.
Education
Business Administration
Buffalo State College - Buffalo, NY
Customer Sales & Service Representative
To benefit an organization through my dynamic work ethic and strong communication skills, by my background in customer service, sales and team management.
Work Experience
Customer Sales & Service Representative
Wells Fargo Bank
October 2014 to Present
Provided excellent customer service to customers and took care of customer transactions. Dealt with large amounts of money. Open, close, and service business and consumer accounts. Sold products such as insurance, loans, and lines for both consumer and business.
Cashier & Waiter
Zahle Restaurant
2013 to 2012
Provided customers with excellent service. Helped train new hires, assisted with making the schedule.
Demonstrated aptitude and expertise by identifying and resolving customer service issues.
Loan Coordinator
First Interstate Finance
January 2000 to July 2013
Provided prompt and quality customer service, as well as support to management. Serviced high value relationships and cross-sold all products and services. Helped customers with the refinance processes, as well as developed and maintained relationships to maximize sales opportunities and achieve sales standards.
Education
High School Diploma
Granada Hills High School -
Granada Hills, CA
1994 to 2000
QUALIFICATIONS:
Continually recognized for outstanding work ethic and sales production
Strong communicator with training and management abilities
Team leader who establishes goals and motivates employees to achieve objectives
Consistent contributor to corporate sales and success
COMPUTER SKILLS:
Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, and Advanced Internet Search.
Customer Service
Work Experience
Sales Associate/Customer Service
The Home Depot
San Pedro, CA
May 2011 to Present
Responsibilities
Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
Emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project.
Know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
Maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe.
Accomplishments
I continue to make sure that the sales plan gets met and the department is clean, well stocked and organized.
Learned how to operate sit-down, stand-up and reach forklift within a year of working in company. I make sure that the customers which are the back bone for any company to flourish.
Skills Used
Customer Service.
Problem Solving.
Painting Expertise.
Bulk Sorter
G&K Services
Santa Fe Springs, CA
January 2010 to May 2011
Responsibilities
Responsible for dumping, picking, separating, and sorting soiled sheets, towels, pillow cases, bathmats and washcloths, table tops, napkins, aprons, bar mops, and housekeeping rags to appropriate bins/slings along designated sorting conveyor line.
Operate forklift to bring in plastic containers for processing.
Accomplishments
I was accurate and fast so it got the shipment out faster.
Skills Used
Speed and team work.
Independent Contractor
Westmoreland Apartments
Santa Monica, CA
July 2005 to October 2009
Responsibilities
General duties include cleaning, painting and repairing apartment units between occupancies.
Accomplishments
I renovated apartments in between occupants. Got it done within a few months.
Skills Used
Installed flooring, painted the apartment, and installed windows. Light construction.
Education
Associates Degree in Fire Technology
El Camino College
Torrance, CA
2003
Skills
Inventory Management, Customer Service, Microsoft Excel Spreadsheet,Forklift Certified, American Red Cross CPR/ AED Certified
Customer Service Resume
Work Experience
Customer Service
Ganahl Lumber
Buena Park, CA
August 2012 to March 2017
Responsibilities
I helped out customers with whatever they needed and supplied them with our products. I also loaded and unloaded material with a forklift or by hand.
Accomplishments
I became forklift certified and I felt that I had a great connection with customers and always made sure they were satisfied.
Skills Used
Forklift operation/ Customer service
Fabricator/Assembler
Kreger Fabrication
Orange, CA
March 2011 to May 2014
Responsibilities
My day to day duties varied from fabrication of parts to assembling and disassembling off road race vehicles.
Accomplishments
I learned a lot about how to work on cars and fabricate.
Skills Used
Fabrication and mechanic skills.
Education
Automotive
Santa Ana Community College
Santa Ana, CA
2015 to 2017
Customer Service CV
I am seeking a job that involves working on computers, answering phone calls and providing customer service to customers.
Work Experience
Customer Service
Morales Sons Wireless
Los Angeles, CA
January 2011 to May 2016
New Activations, Sales, Phone Calls, Help Our Customers, Clean, Cashier,
Skills:
Computers, good communication skills to get along with others, providing, customer service, answering phone calls.
Language:
Spanish/English
Forever21 Company
Los Angeles, CA
May 2097 to August 2012
File papers, check stores numbers excel, scan serial numbers, computer, make calls and computer programs.
Boost Mobile
Ports, Upgrades, New Activations, Cashier, Front Desk, Excel
Cashier/Hottest
Alamedas Swap Meet
Los Angeles, CA
October 2002 to April 2005
Handling money, customer service, take phone calls, management computer, make payments, take stock.
Secretary
Blue Prints Records
South Gate, CA
January 2001 to September 2009
Keep my areas clean, providing customer service, answering phone calls, call customers and make appointments.
Education
Huntington Park Adult School
Customer Service Manager
SUMMARY
Possess 20+ years of Customer Service Manager & Military Veteran with strong organizational and task management skills as well as the ability to make quick decisions. I can work in a fast paced environment. Also am able to perceive the full picture, yet follow through with a detailed action plan. My personal characteristics include a desire to serve others, loyalty, willingness to work long hours, excellent speaking voice, and an interest in the well-being of others.
OBJECTIVE
Seeking a position based on my qualifications with an established company in which there are opportunities for upward mobility, and I prefer a company that presents me with new challenges to succeed.
Work Experience
Insurance Agent
Liberty Mutual Insurance
Springfield, MA
May 2015 to Present
Responsibilities
My responsibilities include taking 80+ inbound calls in a Call Center environment. The responsibilities of a Liberty Mutual Insurance Agent, is to analyze and determine the needs of the insured. By doing policy changes, evaluating and explaining coverage’s, answer complex billing questions and taking payments. Also evaluate additional needs by cross-selling other products or services that would benefit the insured, and advise on the benefits of having the additional coverage’s for the added piece of mind.
(Massachusetts Property & Casualty Licensed)
Customer Service/Support Leader
RedBeacon.com (Division of: The Home Depot)
Foster City, CA
November 2012 to March 2015
Responsible for providing quality and efficient customer service to customers through the daily supervision of a team of up to 15+ employees in 3 different teams and duties with in the company. The 4 teams are Customer Service, Quality Assurance and Live Chat. Which also includes hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting manager with development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
Insure employees have appropriate training and other resources to perform their jobs. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
Assist manager with daily operation of virtual call center to include the development, analyses and implementation of staffing, training, up selling, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to area/process improvement.
Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively.
Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
Use appropriate judgment in upward communication regarding department or employee concerns.
Insurance Agent
Allstate Insurance -
Charlotte, NC
August 2006 to July 2010
My responsibilities include taking 60+ inbound calls in a Call Center environment. The responsibilities of a Customer Relationship Specialist, is to analyze and determine the needs of the insured. By doing policy changes, evaluating and explaining coverage’s, answer complex billing questions and taking payments. Also evaluate additional needs by cross-selling other products or services that would benefit the insured, and advise on the benefits of having the additional coverage’s for the added piece of mind.
(North Carolina Property & Casualty Licensed)
ERS Dispatcher Rep/Team Leader
Allstate Insurance
Charlotte, NC
March 2006 to August 2008
My responsibilities include taking 100+ inbound calls in a Call Center environment, Dispatching Emergency Roadside Assistance to members of Allstate Motor Club, assist members with account information, and sign up new members who are interested in joining the motor club; also assist with the after hours Allstate switchboard directory. Also assist each member efficiently and accurately. Assist new employees when they transition to the main work floor taking service calls.
Corporal (E-4) - 60mm Mortarman
United States Marine Corps 3rd Battalion, 1st Marines, Kilo Company -
Camp Pendleton, CA
January 1988 to June 1995
Corporal (E-4) - 60mm Mortarman
Team Leader of 3rd Battalion, 1st Marines, Kilo Company Headquarters Platoon (Office Manager)
Desert Storm/Shield Campaign - Combat Veteran 1991
LA Riots 1992
Honorable Discharge 1995
Education
Police Officer Standards & Training Certificate in Police Science
San Bernardino Valley College - San Bernardino, CA
January 1996 to January 1998
24 completed credits in Music
Pepperdine University - Malibu, CA
January 1987 to January 1988
High School Diploma in Music
Santa Monica High School - Santa Monica, CA
January 1983 to January 1987
Skills
Military Service
Service Country: United States
Branch: United States Marine Corps 3rd Battalion, 1st Marines, Kilo Company
Rank: Corporal (E-4)
Commendations:
1993 - USMC - Honorable Discharge 1995 - USMC - Meritorious Award 1991 - USMC - Combat Action Ribbon 1991 - USMC - Kuwait Liberation Medal 1991 - USMC - Good Conduct Award
AWARDS/HONORS
2013 - Redbeacon.com/The Home Depot - Customer Service Support Leader Promotion
2011 - Allstate Insurance - Team Leader for the 1st Quarter
2010 - Allstate Insurance - Team Leader for the 4th Quarter
2009 - Allstate Insurance - Motor Club Employee of the 1st Quarter
2008 - Allstate Insurance - All Star Employee of the Month (October)
2008 - Allstate Insurance - Toastmasters International Organization
1995 - Protection One - Meritorious Award
1994 - California Police Officers Standards and Training (P.O.S.T.) Certification
1992 - USMC - Meritorious Award
1991 - USMC - Combat Action Ribbon
1991 - USMC - Kuwait Liberation Medal
1985 - Boy Scouts of America - Eagle Scout Award
1985 - Malibu Jr. High School - Most Improved Student Award
SOFTWARE PLATFORMS
All Windows Operating Systems
All Apple Operating System
All Windows/Apple Browsers
All Help Desk Software
All VOIP Software
All Messenger Platforms
All Live Online Chat Platforms
Microsoft Outlook, Outlook Express, Windows Live Mail
Microsoft Office Suites & Kingsoft Office Suites
Microsoft Excel, Word, Access, PowerPoint
World Wide Web, Web Design, HTML Coding
Computer Technical Support, Level I Help Desk
SKILLS
Team Leader/Supervisor, Advanced, 3 Years
Customer Service, Advance, 10+ Years
Inside Sales, Intermediate, 5 Years
Help Desk, Intermediate, 3 Years
Online Live Chat, Advanced, 1 Year
Quality Assurance. Advanced, 1 Year
Live Chat Support, Advanced: 1 year
Customer Service Satisfaction Manager
To use my education, personal experiences and talents
Work Experience
Printing Assistant
Laneer staffing agency
Saint Petersburg, FL
March 2003 to Present
Responsibilities
Many different opportunities, depending on which company request assistance.
Dietary Aide
Lexington Health and Rehab Center
Saint Petersburg, FL
April 2013 to October 2013
Responsibilities
Prepare food trays, clean/restock kitchen area
Skills Used
Customer service, people skills, dependable team player
Manager of Operations
Papa John's pizza
Largo, FL
January 2013 to April 2013
Responsibilities
Greet guest, handle cash transactions, prepare orders, answer phones, enter customer information in base, cleaning my work station constantly.
Accomplishments
Moving forward, making management in such a short time.
Skills Used
Time management, communication skills written/verbal, math skills
Delicatessen Associate
Subway
Brunswick, GA
August 2012 to January 2013
Responsibilities
Prepared sandwichs, prepping all food items, handled all cash transactions, restocked inventory, open/closed restaurant.
Accomplishments
We both gained loyalty from each other.
Skills Used
Organizations skill, people/communication skills,
Production Worker
McDonalds
Saint Petersburg, FL
February 2012 to July 2013
Prep morning breakfast/lunch, restocked inventory, kept all work stations clean, assisted where I was needed ex. Grill, makeline, bread machine
Delicatessen Associate
Winn Dixie Supermarket
Key West, FL
April 2011 to October 2011
Duties included:
Customer service
Inventory control
Marketing and presentation
Deli cafe clerk
Manager shift leader
Papa John's Pizza
Key West, FL
April 2009 to September 2011
Duties included:
Marketing where 200 new customers were attracted each month
Provided customer service increasing calls per day and answering
customer inquiries
Provided new product information
Managed cash receipts and compiled daily balances
Managed inventory balances
Quality control to enhance the customer's overall experience
Processed credit card transactions
Coordinated facility maintenance
Achievements:
Served as the cashier for a successful restaurant chain
Created inventory lists and procedures with vendors
Work Related Skills:
Extensive Computer Skills including Excel, Microsoft Word
Highly motivated, self starter
Interpersonal Communication Skills
Leadership Ability and organizational skills
Managerial Leadership
Customer Relations
Marketing and Public Relations
Sales
Education
CMA in Medical Assistance
Everest University
Largo, FL
2012 to 2013
Diploma in General Studies
Key West High School
Key West, FL
2000 to 2003
